Reviews (478)

Overall rating
4.3
Counts per rating level
  • 78% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for diversifying product offerings, especially in footwear and custom items, which boosts revenue. It features a user-friendly interface with helpful video tutorials and offers Express shipping and simultaneous style design capabilities. High-quality mockups and excellent customer support, including personal Skype calls, are also praised. Continuous updates and new product additions keep the platform fresh, making it a game-changer in e-commerce.

May 18, 2017

I love Pillow Profits!! Especially all the great support and help provided by Adam. The idea of getting a complete campaign with images and ad copy is mind blowing. Thanks so much.

Genuine Appeal
United States
9 days using the app
Edited December 30, 2017

After 9 months of paying $30 pm, sales were so low I did not cover that cost. Maybe their product costs are too high? The app should be free - definitely no value in paying them to use their app when they still make a big fat profit on your sales as well. The concepts are good, support is good but if you can't sell their stuff then why pay for the privilege? Rating would def be higher if no monthly fee - feels like gouging.

Jelli
Australia
8 months using the app
May 27, 2017

I absolutely love this app! This is my 2nd install of the app :) Highly recommended!

Hustlehoneys
United States
8 days using the app
Edited March 27, 2019

Use them most of the time. After ordering hooded blankets from everyone I compared and found PolProf to have the best. Hooded production and DHL service is also great. No complaints! Unfotunaly, I got excited and started selling the fleece blanket line too, without ordering first, when I was told were very similar to the hoodeds. They sell well, but now I get many complaints about cheap quality and slow shipping. I start my days getting yelled at, issuing refunds and my shops reputation is sliding. Not sure what to do now, but looking for other fleece supplies. All others available are smaller, so... Anyway, my advices from lessons learned the hard way YES - offer the hooded blankets, but check the fleece for yourself before you commit. Customer service and help with app issues will likely not rock your world. It is slow. They have great potential, but need some work.

Bandana Blanket Company
United States
8 months using the app
April 22, 2017

$30 to sell your products? Come on, the business model should be to make me be successful, because if I'm successful, you're successful. It shouldn't be you riding on my neck. Can't you add it in the margins, or take half the profit I would make on the first couple of sales to make up for this $30 you're asking for? Dig the concept but your business model is flawed.

Liberteboards
France
4 months using the app
Edited October 27, 2017

Orders take to long to be shipped and cause too many complaints from customers.
It is not worth the risk. Products good let down by delivery plus paying an expensive subscription charge per month.

It is 27th October, 2017 23.11pm UK time and I have now had to refund another customer!!!!!!!!

I am so annoyed!!!!!!!!!!!!!!!!

Weekendbag
United Kingdom
4 months using the app
Edited December 17, 2017

Very bad business practice! After 3 months of designing the website and perfecting the shoe designs, in which many hours of work and money were invested, we commissioned the first test boots.

The shoes we ordered (and later recieved with 1 week delay) were of very poor quality. The soles of the boots were extremley thin - the thickness of the sole is 4mm - so the bottom of the shoes can be pierced through very easily. Boots also did not have a CE standard that provides a guarantee of basic quality to European customers.

While ordering, we recieved a wrong tracking number, and after the delivery deley we contacted their costumer service and unfortunatley recieved a very slow response to the question of what's happening with the package. On-time delivery is of paramount importance in this kind of business and waiting for the response for 4 day, when manufacturer is late for more than a week with their delivery to the mailing service, is not accaptable.

In addition, the app ratings are unrealistic since most of the users evaluate the app before they get the product as the company offers them $ 25 discount for their first order if they give rating to the application.

Also a WARNING to all users of the application who are from the EU. All responsibility for the poor quality of products when facing final customers is on you. That is because shoe manufacturers do not provide basic quality and CE standard.

Waste of money and time. Attached are the pictures of the shoes' poor quality and DHL tracking number. https://imgur.com/a/tAYHa
http://www.dhl.com/en/express/tracking.html?AWB=7385147630&brand=DHL

I Vegan Accessories
Slovenia
4 months using the app
Edited March 23, 2019

This is run by a dishonest team with poor customer support. My orders were placed more than 2 weeks ago and they've been stuck in production since (the promised production time was 5-7 days). The support team did not reply to my emails. New users, beware - do not risk your store's reputation with this shady company.

Update: On my second order the same thing happened again. The Pillow Profits Team did not reply to my email either. Hoping that writing here would catch their attention. Please fulfil my orders - it's been more than 7 days. Thanks.

Paws & More Store
Singapore
3 months using the app
Pillow Profits Fulfillment replied March 7, 2019

Thank you for your feedback!

I looked into your orders and can see you placed one order with Pillow Profits on February 18th.

Due to a large surge in sales during the month of February, our sneaker production went from 4 days to 10 days during the second half of February.

We were able to finish your sneaker order within 10 days and provided a tracking number within 10 days showing your items are on their way.

You can track the progress of your shipment here:

https://www.17track.net/en/track?nums=LT342066862CN
https://www.17track.net/en/track?nums=LT342066672CN

We apologize for this temporary delay and are happy to report that our production times have normalized back to 5-7 days during the month of March.

Let us know how you like the sneakers once they arrive!

May 18, 2017

Really great app, one of the must have on your Shopify store. Very well designed, easy to use, awesome products with decent prices. The Express shipping is another great option they offer. It Does cost a little bit, just try it, it's well worth the price!

Trendygearz
United States
5 months using the app
May 31, 2017

This app has me excited at the possibilities. The art work is unique and eye catching. This model for one of a kind products is going to crush it! The app is easy to use and has extensive training to make sure you hit the ground running.

Greatgearawesomedeals
United States
7 days using the app