Reviews (478)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for diversifying product offerings, especially in footwear and custom items, which boosts revenue. It features a user-friendly interface with helpful video tutorials and offers Express shipping and simultaneous style design capabilities. High-quality mockups and excellent customer support, including personal Skype calls, are also praised. Continuous updates and new product additions keep the platform fresh, making it a game-changer in e-commerce.
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i would recommend this to a friend as get repsonses to my questions
I have to resubmit the same design several times before it saves. It's like a slap in the face too... because after all the effort to get product listed, it takes 2 weeks to "maybe" ship and then the tracking info provided is bogus. I have 50+ orders from the last 3 weeks and NONE OF THEM have been delivered to my customer. Support is useless and has no sense of urgency. I'm going to lose customers. I'm now looking for other providers.
Hi Sweet Velocity BPS,
I just took a look at your neck gaiter orders and can see why you are frustrated with the tracking numbers. We have upgraded the shipping courier to USPS freight forwarding to speed up delivery, but it is pointing you to DHL - we will have that bug corrected today so you can see exactly where the package is en-route.
As far as production times, we are working extremely hard with our suppliers to make sure your products are made in 5-7 days maximum. We had to hold off on uploading tracking due to the Chinese Labor Day Holiday from May 1st - May 5th 2020. Now that our production partners are back we have provided the tracking on orders from the end of April.
Having said that, you have every right to be upset with the current situation. Operating a print-on-demand business in a global pandemic has its challenges and we are hoping to get things back on track in June and July as the situation stabilizes with international cargo routes for more reliable transit times.
Thanks for your patience and we hope you give us another chance once we get to the other side of the global pandemic.
great products, customer service takes a while to get back .. they can improve on that. soon i hope... dealing with a customer who got the wrong order and it's been a week now and im still going back and forth with pp cust service. TIME is of essence and the time it takes for someone to get back is something im not satisfied with ..
You need to contact me immediately I've been emailing you. You owe me 100S OF DOLLARS WHICH I NEED TO PAY FOR MORE FRIGGING PILLOW PROFITS ORDERS FOR CHRIST SAKE JUST PAY ME MY MONEY AS CREDIT.
fantasticclaire.cm@gmail.com
CHUKKA-STORE.MYSHOPIFY.COM
Please contact me immediately on +64274779627
20 days passed and many of my products have not been shipped. While you it will take 5-7 days to produce. I have contacted you many times and have never been answered.
There are a lot of my orders that have paid but they don't ship goods to my customers. And they deliberately deleted the app from my store to avoid this.
Thanks for your review!
After looking closely at your orders we found that some of your orders weren’t produced or shipped due to your use of illegal trademarks in your designs.
We take intellectual property very seriously at Pillow Profits.
We can also see that each time you reached out to us we were able to reply to your queries within 24 hours, and typically got back to you in less than 3 hours with a response.
Your other orders were successfully produced and shipped on time.
Wow. This is a very good app. Just perfect for my business. Have searching around for a while looking for a seamless app for shopify for customized shoes etc. Love it. Very glad I discovered it. Seems to me as very professional.
love your app, great and unique products!
The Pillow Profits App is Very Helpful and Easy to use! Recommended!
This is so unique and fun and I'm excited!!!!!!!! I love my biker dad xoxoxox
I have tried to get their attention to my concerns, but their attitude gets in the way. DO NOT USE THIS COMPANY! The quality of their products is the worst association with cheap "made in China" merchandise. The shoes are what I sampled. I don't want my artwork associated with these poorly made products. To make the decision to dump them easy, the customer service for me was really bad. They didn't resolve any issues. When I needed help, their response was to tell me to just go to their video tutorials and they had an annoyed attitude about it. The sync with Shopify is not reliable. My sample order was shipped even though it was flagged as "risky" by their app, and should have not gone through. Their customer service told me to manually override the "risk" hold, and guess what, now a duplicate of my order is on the way despite my explanations of the problem and requests for help. These print on demand companies should at the least have decent customer service. This company is a big gamble to work with and I don't recommend you put your time into wrestling with them and your upset customers who get shoes which have flaps of stiff elastic hanging inside which gouge the side of their foot.