PineRaffle: Sweepstake Contest
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This is the worst app I have ever come across. DO NOT GO NEAR IT!! Reports show 600 entries for people who have one entry, and hundreds of missing entries. Excuses (if they reply to you) range from server issue to "sorry about that". If I could sue you guys, I absolutely would.
Hi Tribeyarns team,
I’m really sorry to hear how frustrated you’ve been, and I appreciate you being direct with us. You’re right that the experience you described is not acceptable, and we take your feedback seriously.
To be transparent, whenever concerns have come up in the past, we’ve always owned them, spent hours digging into your data, validating every entry, and even joined call to walk through your questions in real time. We will do the same now.
During the Thanksgiving holiday our support team was on a well-deserved break, and I’m sorry for the inconvenience and delays that caused. That said, the responsibility is ours, and we’re committed to fixing whatever went wrong. If you are open to it, we would love to have a conversation with you and fix any issues. We greatly appreciate your business.
Regards,
PineRaffle Support team
Super impressed with the features! Purchase-based rewards encouraged more sales during our launch week. We’ll definitely keep using this app for future campaigns.
Hello PKDealsHub Team,
We are very grateful for your feedback and looking forward to work with you in the future.
Regards,
PineRaffle Support team
The app initially seemed promising, but our overall experience was disappointing. We completed the agreed work, yet the payment was never processed. The support team kept delaying things without providing a clear explanation. Because of this lack of professionalism, we can’t recommend the app.
Hello!
Thank you so much for your valuable feedback and unwavering support! We truly appreciate it and look forward to making your experience even better.
Warm regards,
The PineRaffle Team
PineRaffle made it really simple for us to run giveaways without dealing with any technical setup. We launched our first sweepstake in just a few minutes and quickly saw strong engagement. The customization options and purchase based entries work smoothly for our store. Its been a great way to grow our email list and keep customers more involved.
Hello!
Thank you so much for your valuable feedback and unwavering support! We truly appreciate it and look forward to making your experience even better.
Warm regards,
The PineRaffle Team
We’ve tested a few giveaway apps, and PineRaffle stands out for its flexibility. Setting up custom prizes and purchase-based entries was simple and worked well for our campaigns. The Klaviyo notifications helped keep everything running smoothly. Overall, it’s been a great experience with helpful support.
Hello!
Thank you so much for your valuable feedback and unwavering support! We truly appreciate it and look forward to making your experience even better.
Warm regards,
The PineRaffle Team
PineRaffle helped me grow my email list faster than any other tool. The purchase-based entry system is brilliant—customers love earning entries for every dollar spent!
Subject: Thank You!
Hello BagsPluss Team,
Thank you for your feedback! We're excited about the opportunity to support you on your journey.
Best,
PineRaffle Support Team
So far so good. really like the fact this can integrate with Klaviyo and automate a lot of things. Also needed a little help and customer support helped a step further by providing some assistance for things that were outside of their control. So far really liking the simplicity of this app.
Hey IRTReels Team,
Thanks so much for your awesome feedback! We really appreciate you recognizing our support team’s efforts. We’re all about providing fantastic customer service and can’t wait to work together.
Best,
PineRaffle Team
PineRaffle made running giveaways quick and easy for our store.We were able to launch a sweepstake in just a few minutes without any technical setup . The customization options helped the campaign match our brand perfectly . It increased engagement and email sign ups almost right away.
Hello!
Thank you so much for your valuable feedback and unwavering support! We truly appreciate it and look forward to making your experience even better.
Warm regards,
The PineRaffle Team
PineRaffle made it really easy to run giveaways without any hassle. I like how flexible the raffle types and prizes are for different campaigns. The purchase-based entries helped increase both sales and customer engagement. The notifications and Klaviyo integration work smoothly and save us a lot of time.
Hello!
Thank you so much for your valuable feedback and unwavering support! We truly appreciate it and look forward to making your experience even better.
Warm regards,
The PineRaffle Team
Pine raffle not only help run an opportunity of a life time but wasn't with out a learning curve since this was our first raffle. Pineraffle customer service and support has been tremendous. This hopefully will be the first of many and long going relationship with pine raffle
Hi Ultra Nostalgia team,
Congratulations on your successful launch, and thank you for your review! We truly enjoyed collaborating with you to explore the customer journey. Your feedback is invaluable as we enhance our app to perfectly align with your needs. We're excited about the positive impact this will create! We really appreciate it!