PineRaffle: Sweepstake Contest

Not the best experience. I ran a couple raffles, and the app didn't function properly. The raffles didn't stop automatically (had to stop it manually). Then, when I chose it to pick the winner randomly, it said I had already chosen a winner, so none of the entries/info was available for me to see. I reached out to the developers three times, tried to give them access to fix it, and then they just stopped responding. Very disappointed.

This app does not work. Particpants were allocated the wrong amount of tickets, I contacted support who would not resolve this so I ended up spending 3 hours of my time going through almost 300 partipants and editing all the amounts. Some were allocated either 1000s of extra tickets or just 1 or 2 extra (hard to notice) or were completely missing. It also would not let me add the missing entries. DO NOT use this app. I suspect the positive reviews are from people who did not double check the data for errors. I'll be using a spreadsheet for my raffle prize draw now. A waste of money and time using this app.

This app is a simple and effective solution for running giveaways, sweepstakes, and raffle campaigns without any coding. The customization options, automated winner selection, and Klaviyo integration make it an excellent choice for increasing customer engagement and collecting valuable leads. It is easy to set up, runs smoothly, and provides great value for merchants looking to boost sales with interactive promotions.

So far so good. really like the fact this can integrate with Klaviyo and automate a lot of things. Also needed a little help and customer support helped a step further by providing some assistance for things that were outside of their control. So far really liking the simplicity of this app.

Not the best for our company, but good if you only run a few giveaways per year and never back-to-back raffles. This app has great features but is also very limited. As soon as we launched our first raffle, the app slowed down MASSIVELY. Like, waiting minutes upon minutes to get the page to load. They can send out emails to your customers automatically, but customization is limited, and many of our customers thought it was a scam.
There is no way to schedule another giveaway for the future, you can only schedule one at a time. We run giveaways every month. So essentially, our marketing girl would have to stay up until midnight each month to set up the new one. That's not going to work.
Once you end a raffle, you can no longer click into it to see who all entered. Make sure you download the CSV report of entries! And when you're not able to find the CSV like us, it's under the "reports" section. But it never tells you that, it just says "CSV generating." It doesn't automatically download to your computer or email to you. You need to click on "reports."
Design and functionality is lacking. Support was quick to help with coding for color customization. I appreciated that. We are moving to a different app that can handle our needs better. This app is definitely good for the price.

This app has been a saving grace for our company! It has worked seamlessly for what weren’t trying to achieve and I love how customizable it has been. On top of it all, the customer support is A+!!! And that’s all I can really ask for; Sehar in particular has never left me hanging with all my questions and has actually made improvements to the app based on my specific needs/requests. Don’t look any further, full proof raffle app with A++ fast customer service that never lets you down. HIGHLY recommend this app for anyone with a Shopify/ e-commerce store looking to boost sales with a giveaway.

I uploaded the app but then realized the application I needed didn't quite fit the app. They refunded quickly and will use the app in the future for raffles! Hope they add some ability to contact through their website as well. Thanks for quickly responding Pine.

For the basic plan, it doesn't allow for me to do "basic" raffle stuff.

Pine raffle not only help run an opportunity of a life time but wasn't with out a learning curve since this was our first raffle. Pineraffle customer service and support has been tremendous. This hopefully will be the first of many and long going relationship with pine raffle

I emailed them with a problem being my font color of my website is white and the background of the pop up is white, The staff responded very quickly and gave me the correct code to fix them problem. I am very satisfied with the support team. Amazing Service!