The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Brace yourselves because this is going to be a BIG one! First, let me start off by saying the customer support that I have received has been beyond AMAZING! I have been using the PitchPrint App here on Shopify and even tried it out on WordPress for about 3 months now. Rukaya is THE BEST! There is a time difference being that they are located in South Africa but I always have a reply within 1 business day!
There has not been one question that this team has not been able to provide an answer to! Even with me switching from Shopify to WordPress back to Shopify, they held my hand the entire way! I have a printing company and I was looking for a way to allow my customers to "design" on their own. PitchPrint has been that miracle in a haystack. I looked at other programs and none of them were as simple as PitchPrint for me to set up. Also, price wise, this was the best fit for my company! I have a ton of products and a ton of designs so simplicity and affordability means everything to me for my customers! In the PitchPrint platform you are able to use some of their already made templates! You can create your own designs, or have blank canvases for your customers. Customers are able to download their designs within the app (if you would like), they can switch their sizes (if needed) and so much more! The biggest downfall that I have had ONLY ON SHOPIFY is that customers are not able to "save for later" their designs. However, this is something that they are working on to be able to have on this platform. The option WORKS on other platforms and works amazing!
The only other minor issue is that on the MOBILE SIDE (because the screen is small and space is limited) customers are not able to have a custom color option. However, I just added main colors and color options to give a variety of colors to customers and it works just a great!
Even in the 3 months that I have been with the program, updates have been happening consistently. They take pride in this and it shows! Seriously for the price, the unlimited options and the customer service, this Web To Print Program is amazing!
IN Music Entertainment
I am so happy to have found PitchPrint for my Shopify store! As an entrepreneur, it took some time to find the perfect combination of apps and plug ins for my vision. The icing on the cake is PitchPrint. My printer guy asked me to add a plug in for print ready artwork for my personalized products and made some suggestions…PitchPrint. The best part is it allows my customers to actually see the products they personalize on their computer screen. On the backend it does generates print ready artwork so you can forward the file to your printer or manufacturer. I am about to go live and blast my products and services. I just wanted to take a minute to give the PitchPrint Team the credit they deserve. Customer service, design team, developer, 3D team are all genuinely nice people. Go and give them a look at pitchprint.com to see everything they do. If you are looking to personalize products, I would definitely recommend them.
Honestly one of the worst experiences I have had with an app in several years using Shopify. Promises the world at a low cost and then definitely does not deliver. I can honestly say that I have tried every single product customization tool that is available on Shopify - some good, some bad, but nothing is as bad as PitchPrint. The team at PitchPrint do respond to support requests quickly. Thats about the only thing I can think of that would be a positive though - and I really tried to think of good things to say to balance this out. The problem is that whilst PitchPrint are trying to keep up with the better apps available on Shopify they are failing to address the poor foundation with which they have built their app on. Let me give some examples: - Do you want to use text in your designs? Don't use this app, because the text will differ from what the customer puts in to what is downloaded. I'm not just talking about differences in size or location of the text, I'm talking about the actual font itself will just randomly change - Do you want to let customers add images to your designs? That is a struggle as randomly images will not appear on a downloaded output design (even though it appears to the customer and within the pitchprint dashboard, just not on your output file). - Do you want customers to be able to use mobile? Don't bother with this then because even though I flagged an issue to them that customers on certain mobile devices are unable to upload images, it is still not fixed now 4 months later. The answer when i flagged this up to the support? - "well it works on our mobiles so the issue can't be with pitchprint". I had around 100 different customers raise support tickets about this and those where only the ones patient enough to send a support ticket, many more would have got annoyed and gone to a different website. - Want to be able to edit and help customers live whilst they are making their designs (which is prominently advertised on their site)? Don't bother with this then because after you sign up they say "oh, this feature isn't working now" (their exact words) and then they'll never mention or bring it up again. - Want to speak with them before signing up to check what you want to do is available and possible? Well don't bother with this then as I had conversations for a few weeks before signing up about setting up a custom integration alongside several shopify stores on the agency plan. Only after i signed up did they mention that the agency plan isn't actually working and they'll have to figure out a way to do it. I could go on and on about the failures and inadequacies of the whole Pitch Print app, but its easier to just say this: Don't do it. Contact me and I will be happy to tell you which apps are the best on the shopify app store, for free. My only aim would be to make sure that others do not waste months of time with PitchPrint.
I have tried just about every web to print app out there and none of them were quite what I was looking for, they all seemed to be missing something, I was ready to stop looking. I decided to search one more time and happened to find PitchPrint....and so far it is amazing and after playing and learning it I love it and it seems to have everything I need (hopefully, few more things to test). Customer support also replied back to me pretty quickly, they were also nice about it, which I also loved. ♥
I was prepared to spend $100s for a good online designer. Even the expensive ones just don't hit the spot like PitchPrint does. It's extremely easy to setup proper designs and my customers will love this!
Not to mention the support is extremely good even replied on weekends during my free trial. Very impressed and appreciative of them.
Thank you PitchPrint!
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They are great in everything they do. I would recommend this app to anyone who needs these features. API works wonders.
Support is fantastic!
I used this to setup an online sign store. PitchPrint helped me through the entire setup. They were extremely responsive to all of my questions and provided me with super fast support. The app is really well put together too. I'm very impressed with everything they have created. By far the best customization software I've found.
PitchPrint has been the perfect integration for our platform. The team is brilliant and very responsive to customers who need changes, enhancements and fixes. Thanks Pitch Print team.
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Great experience so far. The PitchPrint team has been quick to respond to any issues that I have encountered. The features they offer are great for the price compared to other apps.
Great customer support. They added a feature for us very fast so very impressed with that (ability to grayscale uploaded images).
However, the load time on the front end is very slow - 30 seconds to a minute and in some cases longer even with a 60 mbit/s download speed.
Lots of backend bugs as well - can't delete a product design no matter how many times I try, can't change a thumbnail image on one product after duplicating the design, often crashes and forces me to reload.
Would happily change my review to 5 stars once these issues have been sorted as it's a pretty good app at a reasonable price otherwise but currently very difficult to use and get up and running.