Pixels ‑ Print On Demand

So, I have been using Pixels for a few years. The orders usually go out in a couple of days. The quality is good.

HOWEVER, if there is a problem with an order, it takes days to get an answer, and often their response doesn't make any sense.

I've had a few orders that were just NOT processed, even when they say they were. I have to believe the customer never lies about not getting their order, so I always refund their money.

My best customer let me know a week ago that she didn't receive the shirt she ordered. It took over 24 hours to Pixels to respond to my support email. And the response said it was shipped MY location (not the customers).

However, it did NOT come to my address. I let them know 2 days ago, and I'm still waiting for a response. I am planning on moving all of my products to Printful over the next few months. I did my research:)

I have been using the Pixels app since 2018 and definitely recommend this app. Pixels prints with outstanding quality and fast shipping times. Our Shopify store currently offers prints, home décor, and accessories with the Pixels app. Here is a little background as to why we chose Pixels as our primary POD company to work with. I am a 2nd generation graphic artist. We started a family business in 1992, specializing in high end, high volume screen printing on apparel. 100% of our work was in-house from new artwork generation, to separating the print colors, printing film positives, stretching screens, exposing and reclaiming screens, etc. Our press ran 8 color simulated process designs at 70 dozen shirts per hour with a 0.01% misprint ratio. Typical across the industry was 30 doz/hr with a 2% misprint ratio. Our ‘down time’ between jobs was 16 minutes to clear one set of screens, set up the next job and have a perfectly printed shirt in hand. The industry average was about an hour. It was like a Formula One racing pit stop. I was Production Manager and Quality Control Officer and created our Standard Operating Procedures. In 1998 we opened a retail store in a very busy tourist/resort town. All of our retail products were printed in our production shop. In 2003 we added dye sublimation to our product line. In 2008 we added a 44”, 12 color printer to print large format prints for our store. Matting and framing was also a part of the process. Our first e-commerce store began in 2003, offering both print on demand items and pre-printed items. When considering POD apps for our Shopify Store, I ordered samples and was impressed with the quality of the products from Pixels and decided to use Pixels and am fully committed. I have not been disappointed. As a bonus, each month I receive sales from Fine Art America which is something that no other app can offer. The added sales channel can be very profitable. I am very happy to have chosen Pixels as my primary POD app on Shopify!

**** UPDATE 1/1/2022: For at least a month, I get an error (SSL certificate expired) when I try to get to the app. I cannot update my credit card, therefore, any orders that I get from customers are dead in the water (I am helpless & cannot fulfill the orders). Have exchanged many emails but Pixels unable to fix error. Shopify help chat says it's not an issue on my end. **** Pixels has the best selection of wall art types in just about any size imaginable. Using their app, I can add MANY sizes of art all at once to my store. I keep my own list of pricing on hand so I can easily go through and edit the default prices. Tech support is very good if you know who to contact (Alex!).