Pixels ‑ Print On Demand

I only get a blank screen upon opening. There is no navigation option except three little dots in the corner, both from my mobile device and my computer.

So, I have been using Pixels for a few years. The orders usually go out in a couple of days. The quality is good.

HOWEVER, if there is a problem with an order, it takes days to get an answer, and often their response doesn't make any sense.

I've had a few orders that were just NOT processed, even when they say they were. I have to believe the customer never lies about not getting their order, so I always refund their money.

My best customer let me know a week ago that she didn't receive the shirt she ordered. It took over 24 hours to Pixels to respond to my support email. And the response said it was shipped MY location (not the customers).

However, it did NOT come to my address. I let them know 2 days ago, and I'm still waiting for a response. I am planning on moving all of my products to Printful over the next few months. I did my research:)

My initial review was negative but Pixel support got in touch with me and worked diligently to fix the problems I identified earlier.

It now works well. A couple of tips:

1. The app automatically pulls in and fulfills orders even if you have your store set for manual fulfillment. I mentioned this to the app developer and he built in a 3 hour delay so that if a customer cancels immediately after ordering we can still stop the item from being produced.

2. The cost of items does not include the shipping cost. Be sure to account for that if your store offers free shipping.

Pixels/Fine Art America’s app has been great, I love not having to print, package or ship my prints and the way the app works seamlessly in Shopify. Customer support has been friendly and responsive. My clients have been very happy with the quality of the paper and the prints, and I love that they use archival inks.

The app is still new so there have been some small issues but customer service has been with me every step of the way to correct any small product issues, and they seem interested in fixing any small glitches so the system works well long term. All in all, the app is functioning very well and I LOVE being in the business of making art and outsourcing the printing and shipping to Pixels. Most of my clients receive work in 5-7 days which has been wonderful.

I thought I would update my review as it's two years later and, with COVID19 it might be helpful.
Firstly, this app has allowed my to make sales of my artwork to anywhere in the world, with very few issues. What issues there were customer service has always been helpful. Recently a delivery in the UK was sent back to the printers in Scotland and my customer was having trouble getting it delivered. I called CS in the US (I am in Canada) and once it was sent back to the printers they arranged to have it resent out in 24 hours. My customer was very happy. When printing was delayed because of Covid and reduced shifts they apologized and the art was sent out within the week. Overall they have always tried to help, the exception is usually when they cannot answer a particular question as it may be something technical.
This app has helped me both beautifully display and sell my art at the price I want to sell it at. For certain non-art items the base prices are quite high, however I have checked on other sites and there isn't that much difference... still the same today - and with less comfort on shipping timelines. I just don't offer those through my store.
My ask for the app developers is to update their app and also allow more frame options to show in Shopify for framed prints, especially the fancy frames. Canvases are my best sellers so this isn't major but we are missing on opportunity with the ability to only show black or white frames.
Updated Sept 8 2020.

Having researched several apps I was for my art store Pixels is by far the best. It is easy to populate my store with my artwork and makes it easier for the customer to order and get their art from my store. Given how complicated shipping is on Shopify, Pixels makes it very simple. Their printing and finishing are flawless and they ship speedily with tracking. Because of this app I can ship my art anywhere in the world with peace of mind and can focus on creating my art and marketing to my customers. As an artist, where there is a dearth of reliable drop shipping options for us this app is pretty much the reason I am able to use Shopify to showcase and deliver my artwork - and I did extensive research into several other drop shipping apps. Alex Young is also very responsive and quickly answered all my questions so that I was up and running very quickly. Pixels customer service is also efficient and follows up to get any issues resolved if they come up. This app works seamlessly with Shopify, enables me to sell my art on a range of beautiful finishes without having to hold stacks of expensive inventory, works as it says it does and, together with Shopify, makes life so much easier for me and my customers... and it's free! It is my favourite Shopify App for all of the above.

I compared their prices with other drop shipping options... taking into consideration time to ship (some well-known outfits take 10 days to 3 weeks) ease of use and the fact that these are not batch items, but single items and overall, while I would love lower base prices on larger home decor items, they really are not that far out for one of a kind art, especially since they get shipped at local shipping rates within a week on average. I hope that FAA brings on more items, such as socks, tapestries, badges and clocks, which are perfect for gifts. I have found Pixels to be a great app and am very happy with it.

The quality of Pixel products are amazing. I am new to the app, but look forward to setting this up.

I've been using Pixels/Fine Art America for 6 years now and love the app. Support is Great and the quality is excellent!

From service to functionality Shopify is the greatest business coach, inventory tracker, salesperson, analyst, assistant, accountant and partner I could have ever imagined. They seem to be on top of retail trends and the support is on point, friendly and effective 24/7.

There's no question too small that I haven't received an immediate response from their help squad. I never feel alone or lost. I highly recommend you, Pixels!

I have worked with the Pixels / Fine Art America team for several years and am excited to now be able to add their broad base of products to my Shopify store.

The development team has been responsive in helping me to get 100s of new products added. The new price reductions are also much appreciated. As a result of the new Pixel product additions I've seen a significant increase in organic site traffic and have made several seamless sales.

I'm really looking forward to watching the Pixels-Shopify partnership grow- there are LOTS of new possibilities here for my business.

HORRIBLE CUSTOMER SERVICE FOR MERCHANTS!!!!!!!!!

RUN AWAY!!!!

I sat on hold for over 10 minutes to get a lady named Chanel. I told her I had a customer order fail because we had to update our payment method. She asked me why I didn't create a ticket online as that is the only way to solve this.

When I asked why she could not do this as I just sat on hold for 10 minutes she said she only does online orders and the one person who does this comes in at 9am PT (which it was that time) and could put me to their voice mail.

She was so rude and acting like I was bothering her the entire time.

I am in the process of moving all our print on demand now and encourage everyone to stop working with this company till they can learn customer service is key and right now they are HORRIBLE at it!!!!