Pixels ‑ Print On Demand

Pixels is a fantastic addition to our store. Being able to sell branded product on demand as a part of our Shopify store is a lifesaver. Spreading the word about our brand and at the same time not having to keep massive inventory of branded items. Alex was HUGELY helpful in the set up and making sure that everything was functioning correctly. I received some product from totes to mugs to tees and everything looked beautifully done. Held up with washing as well :)

I have worked with the Pixels / Fine Art America team for several years and am excited to now be able to add their broad base of products to my Shopify store.

The development team has been responsive in helping me to get 100s of new products added. The new price reductions are also much appreciated. As a result of the new Pixel product additions I've seen a significant increase in organic site traffic and have made several seamless sales.

I'm really looking forward to watching the Pixels-Shopify partnership grow- there are LOTS of new possibilities here for my business.

HORRIBLE CUSTOMER SERVICE FOR MERCHANTS!!!!!!!!!

RUN AWAY!!!!

I sat on hold for over 10 minutes to get a lady named Chanel. I told her I had a customer order fail because we had to update our payment method. She asked me why I didn't create a ticket online as that is the only way to solve this.

When I asked why she could not do this as I just sat on hold for 10 minutes she said she only does online orders and the one person who does this comes in at 9am PT (which it was that time) and could put me to their voice mail.

She was so rude and acting like I was bothering her the entire time.

I am in the process of moving all our print on demand now and encourage everyone to stop working with this company till they can learn customer service is key and right now they are HORRIBLE at it!!!!

Wow…I agree with everything I’ve heard and it’s not cool to be the slow one because once you discover comments like these...your trying to figure out why it is not working and I just spent days on this?! All in all, what do you do now ? Pricing is too inconsistently changing not dependable so do you drop shop yourself? What gives ?!

I'm not sure why they have a bad review. Their shipping is way faster even during covid than any of the other Print On Demand Companies and their products are AMAZING. I am a professional full time artist and have shopped many places for quality prints and they are by far the best!

For two years I have tried diligently to work with the people and the app at pixels. It’s been a nightmare to say the least I’ve lost many of my good customers due to the fact that their customer service just tells you anything and then it’s usually not true when the package is going to come when it was sent . If they say they sent the package Andwhen it doesn’t come they make you wait 30 days before they’ll will give you a refund then you have to still reorder the item.Then they’ll tell you that I will refund you for the second order often times you don’t even get the refund then they tell you they’re going to send your package out you never still never get it. There is no real customer service it takes an average of 4 to 7 days to get a reply when you inquire about a missing package or why something didn’t ship . The customer service agent will repeatedly ask you in the email the next day the same question that you responded to the day before and then the following day ask you the very same question once again Yes it’s really that bad! You can try to get help from management but it only falls on deaf ears I tried to let the director of Business Alex Young know about these issues several times and nothing changed in fact it only got worse. On one phone conversation he told me to “Kick my can down the Road” It’s wrong that they believe they can treat the artist that funnel the sales to their websites in this way it’s so wrong to treat the customers that support everyone this way. I have an order I’m waiting for them to send out it’s been over 2 months now and I am still asking when are you going to send it? They say we don’t know??? Can you believe that? Don’t waste your time and energy my friends. I read the other reviews and thought it can’t be that bad , No it’s actually much worse than any one has said here. I could go on and on But I’m sure you get the point this company down not care about you or your customers. I hope me sharing my dealings with them helps saves you from the the same troubles. Chris Sebo (Artist)

A great App but, be very careful if you use this App for a UK based business if your Shopify store isn't enabled for international shipping. Not all of the products are fulfilled in the UK. Some products such as pillows and framed prints are only manufactured in the USA which means any of these purchases made from the UK can incur Import Duty.

It clearly states in their sales pitch that orders will be automatically fulfilled and despatched from the nearest depot to your buyer. This does not apply to all products. Check here to see which products ship from each world location.

https://pixels.com/global-print-on-demand-manufacturing-network.html?producttype=all

I understand people's complaints about the base prices being too expensive. I agree when it comes to the non-art related products, which I use other apps for. For all of their art products though, they are the best in shopify. PERIOD. Say what you want about their customer service, but their prices and quality for all of their art print options are unbeatable. On a side note, you have to know who to reach out to for quick customer service. Abbie Shores is the head of the pixels/shopify integration for customer service. She responds immediately and is extremely helpful. The community boards on their website are also super helpful, with a huge community. To reiterate, I've ordered every single type of print they offer and they deliver quick, cheap, and above and beyond quality. If you're an artist this company blows all other shopify POD apps out of the water.

Great app. Great addition to my store. I've always been happy with what I ordered from them years ago. Now that I can add to my shopify store so easily... well I love it.
I hope that we can have frames in more colors than black or white for shopify soon.
Great customer service. All my questions answered.

The app was easy to install and it was very easy to use. However after going through all the setup for the various products, when it came time to add them to the store not all the products were available. The app still needs work.

The base prices are ridiculously high. I appreciate the ease of using a print on demand service but if no one purchases your products because the prices are too high then it defeats the purpose and no one makes any money including Pixels.

As a last note. I had emailed their customer service several days ago and still have yet to receive a reply. To the extent that Shopify has contacted them as well, requesting that they answer my query.

I will be removing this app and trying another company.