Reviews (21)
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Literally No support. Not able to open the App.Contacted the support.No reply yet.
Hi there,
I was sorry to see a one-star review. I checked your support requests — the first one was on August 3, 2024, and we replied the same day at 22:30:56. The second request was on November 13, 2025, at 9:51 AM, and we responded to that one as well.
I understand that it’s easy to feel frustrated, and receiving such feedback is never pleasant. We always do our best to help our customers and are happy to support you anytime.
I hope you’ll feel comfortable reaching out to our support team again whenever you need assistance.
Thank you!
Support is fast and kind. App works as described. Very insightful results. Thank you!
I'm very glad it helps you. Thanks!
Support has been fast and comprehensive. I just wanted to make a baseline rating since I just started using the app -- it is VERY impressive! I will edit the review in the future if needed.
Thank you very much!
ui/ux you have recording of screens but you can't see it it doesn't record the screens.
very slow support.
unfortunately I bought it on a lifetime deal my mistake don't do it yourself.
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the difficulties you've experienced with our app.
Our support team is dedicated to responding within 24 hours, and often within 12 hours, depending on the current volume of requests. We are always eager to help resolve any issues you might be facing. Many times, problems can be resolved by ensuring the correct date is selected or by adjusting the video session settings.
We regret that your experience did not meet your expectations and are saddened to see such a review. Please reach out to our support team so we can assist you directly and ensure that your concerns are addressed promptly.
Thank you for your understanding and patience.
I use Plerdy for multiple sites, and honestly, I’m really happy with it. The support team helped me fix a few issues, which is a big plus. It’s easy to use, and apps like Plerdy are pretty rare!
Thank you very much! I am glad that Plerdy is helping businesses.
Team at Plerdy have been helpful so far. There are a lot of tutorials but the one that guides you to setup heatmaps seems like it was recorded for an older version. There's a lot of competition out there and I look forward to see how this product develops over time.
Thank you so much, this is a really great review. Of course, we are gradually improving the UX and will also update the use cases https://www.plerdy.com/use-cases/
I was looking for a CRO tool that could help me optimize my e-commerce sites fast by showing me the quick wins. And I found Plerdy. Its heatmaps, clickmaps, SEO checker, and CSS based goals have given me valuable information about my Shopify visitors. Plus their customer support is fast as lighting! :)
I'm so glad you find Plerdy useful for your store. Further, there will be even more useful data for analyzing user behavior :)
Thank you!
Everyone is familiar with Hotjar and i used it before , but when i came across Plerdy's functionality , support team and price there was no way for me to go back to Hotjar . This app is so robust and has all the bells and whistle you can ask for you ecommerce shop . the SEO is excellent as well and i use it with combination of another SEO app as well !! thanks guys for the great presentation and for putting this together . you guys Rock!!
I'm so glad you like Plerdy this is an awesome review.
Thank you very much!
This is a very helpful tool. Had a little trouble setting it up, but support helped right away and got things straightened out.
I appreciate your inquiries. As always, we're here to lend a hand :)
I've been using Plerdy for years outside of Shopify, so excited to see it here! Installed quickly and the support team was super helpful. I'm already seeing useful data. Great job guys, as always!
Many thanks! I am very glad that Plerdy is useful. There will be more features :)