Reviews (111)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for its effective direct mail marketing and impressive ROI, with some reporting ROAS as high as 1071%. It's noted for re-engaging past customers, especially those unresponsive to emails, through targeted campaigns. The app is easy to use, integrates seamlessly with Shopify and Klaviyo, and offers professional in-house design services that adhere to brand guidelines. Customer service is highlighted for its responsiveness and helpfulness. The user-friendly dashboard allows for clear tracking of campaign results and ROI, and features like holdout groups provide valuable strategic insights.

Edited September 21, 2024

The post-pilot team has always been incredibly helpful at getting campaigns setup and then turning those into automations and ongoing success. Highly recommend anyone working with them and using their service. Randall is also a fantastic account manager. Maybe too good - he won't stop bugging us with new ways to improve results.

Live Bearded
United States
About 5 years using the app
June 19, 2020

Not only is the Post Pilot team responsive and experts in their market position, they are there to guide you to drive the best results. We've worked with them on numerous campaigns and continue to as they help us reach our consumers in direct ways.

Scotch Porter
United States
About 4 years using the app
November 16, 2020

We have been using Post Pilot to send our Kurativ CBD customers a "thank you" coupon for roughly 3 months and have found that this is easily one of our strongest tools in bringing back customers to our website. Tom, our sales rep has been nothing short of amazing in helping us get our campaigns off the ground. Thanks Post Pilot! Awesome work!

Kurativ Premium CBD
United States
Over 3 years using the app
February 10, 2022

The team is so knowledgeable and has been beyond helpful since Day 1 of working together. This channel has brought some impressive ROI thus far, and we plan to explore potential segments further! I've been blown away by the communication, detail, and attentiveness of the team and always feel like they have our best interest in mind. Definitely worth a try.

Paragon
United States
Almost 3 years using the app
September 20, 2022

Works exceptionally well and the pricing is spot on. Their design services went above and beyond for us. Highly recommend!

Lucy Avenue
United States
Over 2 years using the app
December 3, 2021

We've seen huge ROI from day one using PostPilot. It's super easy to build segments and test. The team is always around (shout out to Tom) with support and suggestions on how to utilize our spend more effectively. Can't speak highly enough of the product and service.

Pistol Lake
United States
Over 2 years using the app
August 21, 2023

Great app and a great way to stand out from other brands that are using email or sms. For the price, this app definitely performs and is a great investment.

Skout Organic
United States
About 2 years using the app
Edited December 6, 2023

App worked great and support was helpful. The CEO even personally reached out to us which we found very impressive and helpful. We'd highly recommend the app to other e-comm businesses.

Lolahemp
United States
About 2 years using the app
September 18, 2019

Responsive developers. New features being added. There are some features I wish it had like address verification, but these are still in development. Overall I'd recommend PostPilot.

ATH Organics
United States
About 2 years using the app
July 24, 2023

PostPilot makes sending out beautiful and professional direct mail extremely easy and affordable. Their support & design teams are awesome and are always helpful. Also, the free design services free up so much of my time and save our team a lot of money.

embody
United States
About 2 years using the app