PostPilot Direct Mail Platform

PostPilot has been a fantastic addition to our retention strategy. The direct integrations with Shopify and Klaviyo make segmentation seamless, and it’s a great complement to our email and SMS programs. Our winback campaigns have delivered strong, incremental ROAS. Their client services team—especially Michael—has been a true strategic partner, always responsive and collaborative. Plus, their creative team takes on the design lift quickly and on-brand, which has been a huge help to our internal team. Highly recommend!

We've used PostPilot for years, but previously had to use a manual method to matchbook. However, it's so much more streamlined now that we can use the integration with Shopify + PostPilot. We have a lovely dashboard that reports in real time that feels worlds above what we were using before. It integrates seamlessly with UCC's in our Shopify store, too, which is another huge plus for us.

The PostPilot team has always been wonderful to work with and our account manager, Marina, is positive, helpful & transparent -- frequently giving us ways we can further take advantage of their program. Now that we are using the Shopify integration with PostPilot, it opened up even more options for us that were unavailable with our previous website host. We can't wait to continue to advance our direct mail with PostPilot.

PostPilot has been a game-changer for our retention and storytelling strategy. Their team makes it incredibly easy to create personalized, on-brand postcards that genuinely connect with our customers. The team is proactive, collaborative, and always thinking one step ahead—which has helped us turn direct mail into a powerful channel for both surprise-and-delight moments and strategic campaigns. Highly recommend them to any brand looking to bring real-world touchpoints back into the customer journey.

We were initially hesitant about direct mail marketing, but partnering with PostPilot has proven to be a highly effective decision. Their team has consistently delivered strong results and exceeded our expectations.

What truly distinguishes PostPilot is the caliber of their team. From the outset, our account managers have been remarkably engaged, responsive, and strategic. They’ve taken the time to truly understand our brand, offering thoughtful guidance and continuously refining our campaigns for maximum impact. It’s clear they operate not just as a vendor, but as a true extension of our internal team.

For brands focused on retention and meaningful customer touchpoints, PostPilot is a standout partner we confidently recommend.

PostPilot has been an incredible LTV, Retention, and more recently Acquisition partner for our brand! Not only is their team strategic in their approach and quick to implement, we love having them as a true partner for our goals. Direct Mail is a growing channel for us and we wouldn't have been able to do it without PostPilot!

PostPilot has played a crucial role in our retention efforts with targeted direct mail strategies that synergistically work alongside our CRM efforts with Klaviyo and Attentive. If you're considering direct mail, PostPilot is the partner for you. They are reliable, strategic, and very low lift on the brand side to get this across the finish line.

We've been very pleased with the results of our campaigns with Post Pilot. It's been a fantastic way to connect with our customers, and the response has been super positive. A special shoutout to our Account Manager, Marina, who always goes above and beyond to ensure everything runs smoothly.

PostPilot has helped us scale our Direct Mail Program with real time tracking, quick lead times, and great incremental results. They have stood out as a solution to help digitize a channel that historically struggled to compete with other digital marketing efforts. PostPilot is great to work with and the team has been very helpful since we started with them.

This was a great, user friendly app for creating and tracking our direct mail campaign. The PostPilot staff, Lauren specifically, was so helpful as we launched and optimized our campaign. Would definitely recommend Postpilot for any brands thinking of trying direct mail!

We expected PostPilot to be one of the least efficient marketing channels for us... and it turned out to be the most efficient spend in our business (a consistent ~22x ROAS). Sitematch targeting has been really great - I'm genuinely impressed. To top it off, our account manager Piper is a legend and she's been super helpful since day 1. Highly recommend giving this a shot if you're on the fence!