Reviews (861)

Overall rating
4.6
Counts per rating level
  • 76% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease in creating professional pop-ups that enhance user engagement. Its user-friendly interface and extensive customization options, including CSS styling, align well with branding needs. Features like the Email Editor are effective for collecting subscriptions and announcing events, though some suggest improvements. The app integrates smoothly with Shopify, supports various uses, and is backed by responsive customer support accessible via interactive chat.

February 7, 2019

I deleted your app because:

1) I could not understand how to integrate it with mailchimp on shopify (in your guide it shows only for wix)
2) I could not find contact support or it was too difficult to do it. Feels like you try to automize service, but in fact it just difficult to reach you
3) I do not understand if your product is free or not. What are the payments.

Hakuna Matte
Germany
5 days using the app
February 12, 2020

After spending 3 hours trying to make my popup decent on my website I gave up.

If you have a long scrolling homepage like 95% of people, then no matter if you choose a middle screen or bottom right pop up, it will never be displayed correctly. (basically it is displayed at the bottom right of your PAGE and not your SCREEN), the pop up is not "sticky". Therefore on a long scrolling home page it ...

Figured'Art
France
5 days using the app
POWR.io replied February 12, 2020

Hello, I'm sorry to hear that you were having problems with installing your POWr Popup. Please try to do an all pages install to install your popup as this is an issue with ...

January 24, 2019

Im using Brooklyn theme. Everytime I install the popup on exit, my homepage banners get ruined in a big way. No support response yet.

wondermom store
India
4 days using the app
December 1, 2017

I don't know where all the good reviews are coming from. Definitely not from people who have used this app. It's totally buggy, the interface doesn't make any sense, it seems impossible to delete pop ups. I accidentally created 5 pop ups, all messing up with my page performance. As a customer on my site it was hard to click on the X and close the pop up. I deleted the app after a few days but now ...

Exceedingly Vegan
United Kingdom
4 days using the app
November 25, 2023

It's really not working well. While I have only one pop-up active, customers experience multiple version of the pop-up on my website, killing conversasion.
Really one of the worst app I've worked with - not worth the money and should claim it back

LeatherLuxury
Netherlands
2 days using the app
POWR.io replied November 29, 2023

Hello there,
We noticed that you deleted the old popups incorrectly, allowing them to remain on the website. Furthermore, you sent us an email on a weekend (when most of our ...

November 14, 2021

Absolute Crap. Wasted half a day on this app no contact from support. Then despite paying for the upgrade which said they would not add any branding to my site it added the branding on the home page and added a heap of other apps I was not interested in. Deleted the app and now their branding is still on my website.

Wild Hibiscus Flower Company Pty Ltd | Kurrajong Australian Native Foods
Australia
3 days using the app
POWR.io replied November 15, 2021

Hi there,
So sorry for the bad experience with our app.
If you wan to contact support please just shoot us an email support@powr.io
We also sent you an email with ...

Edited January 16, 2020

This app has lots of bugs.

If you fool around some, you can eventually get a popup posted, but there will be lots of problems along the way. And some of them simply because of the app. For example, every second time I tapped on a popup, for some reason text was selected on the popup. I tried this on the following devices: iPhone Xs, iPhone 6s, iPhone 7, Galaxy S9, Galaxy S10, Xiaomi Mi9, MacBook ...

SyVentor
United States
1 day using the app
POWR.io replied January 16, 2020

Hi there,

Thank you so much for your valuable feedback and so sorry you had to go through all this.

2 pop-ups could be installed on one page with a different purpose.
For ...

October 28, 2023

The app just doesn't work, the popups are entirely dysfunctional and the app is unimaginably slow.

Brewffees
Israel
About 17 hours using the app
POWR.io replied October 30, 2023

Hi there,
Thanks for your feedback. It looks like you installed and uninstalled the app within less than 24hrs only.

Really sorry that you had such experience, please note ...

Edited August 8, 2019

They continue to charge even after the app is removed. Even better they make this out to be your fault. They can tell if an API call is being made or to or an app used. Yet they stay quiet. There is zero proactivity to confirm if you either were having issues or if you were aware that subscriptions need to be cancelled.

Not on uninstall, not anywhere to they offer you the chance or information to ...

Number 9 Fashion
Australia
About 22 hours using the app
POWR.io replied August 8, 2019

Thank you for taking the time to provide us with some feedback. I am sorry that this was your experience, but I am happy to look at your account to see where we dropped the ...

Edited May 29, 2019

Does not integrate with Mailchimp, clunky and complicated UI, charges you immediately offering a "credit" for their other services instead of a refund. Buyer beware.

No Fail Physique Transformation for Women
United States
About 21 hours using the app