Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its simplicity, effectiveness, and customizability, including CSS styling. It's praised for being user-friendly and intuitive, even for those with limited tech skills. The customer service, particularly from Richcarde, is often commended. Merchants have seen an increase in customer contacts, sales, and email list growth due to the app. It's also appreciated for its seamless integration with Shopify sites and consistent performance.

August 12, 2020

Awful!! So many issues with its software; i tried to stick it out but couldn't bare it. The app also keeps trying to make you upgrade as the free version is so basic! So glad i chose another app. Don't waste your time...!

Cave and Cove
United Kingdom
30 minutes using the app
POWR.io replied August 12, 2020

Hi there,

So sorry this is happening for you!

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

September 5, 2022

Don't even bother with this app. You can't even get a refund for your monthly subscription if it doesn't meet your needs. If your trying to make a popup for clicking a button your wasting your money. Just redirect them to your contact page. It's not worth spending $13 a month on this garbage.

Nerd Narrow
United States
30 minutes using the app
POWR.io replied September 5, 2022

Hi there, so sorry for your bad experience with our app.
However, our app can be triggered by button, in that case you just need to add class to that button.
Please check this article for more info: https://help.powr.io/hc/en-us/articles/115002480928
We also will be happy to help you with installing custom trigger button your store.

September 10, 2016

Absolutely terrible, kept asking for a password, which I entered could not edit pop up, ridiculous, don't waste you time.

Stencibelle
Australia
27 minutes using the app
October 6, 2020

Caused downtime for my website. After enabled the popup, I wasn't able to get into my website because my browser kept telling the connection is not private. This is really bad.

Phylise Fine Jewelry
United States
25 minutes using the app
Edited December 7, 2018

DONT INSTALL THIS!! It jacked up my theme bad. Also hard to (or you can't at all from what I see) merge with your Mailchimp list.

My site is totally jacked up right now, hiring developer to fix :(

Goat Guns
United States
24 minutes using the app
January 3, 2019

DO NOT INSTALL THIS APP!

It did not install as an overlay and instead distorted and pushed all my content down so you have to scroll down significantly to see any website content.
The first time I contacted support I was told I must have installed it incorrectly, the second time I was told "that this just happens sometimes with some themes".
Support has offered no help, has since not gotten back to me, and even Shopify cannot identify the code that their app overwrote! I have to rebuild my website from scratch now! All this for a simple pop up to indicate our holiday hours. Now I have to carve out time to rebuild my whole site because they're not even sure what their app broke. Ridiculous!

Twill & Print
Canada
21 minutes using the app
May 2, 2018

Popups did not work on browser windows that are scrolled down. I was expecting it to vertically center on the current browser window view and it does not do this. The popup is only visible if the user scrolls clear back up to the very top which is useless. That's fine but what really upset me was that I used/tried their app for a total of 10 minutes before I realized this issue so I uninstalled the app. They still charged for $10.99 even though I used it for only 10 minutes.

Thephotostickmobile
United States
17 minutes using the app
February 3, 2022

Super shady pricing. On the app store, the Starter plan says "$3.99/month or $3.59/month billed at $43.09 once per year" and it's only after installing the app you realize that doesn't exist (at all) and you must pay for all their apps with a much more expensive pricing structure based on page views.

Love Our Parks
United States
16 minutes using the app
POWR.io replied February 3, 2022

Hi there,

Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.

We truly appreciate your patience! Please let us know if you have any other questions or concerns.

Edited December 23, 2017

How prescient, yet not surprisingly I agree with Exceedingly Vegan (see review below).

If you want to use an app that is completely user un-friendly, doesn't work, and will not uninstall properly without screwing thing up-- then this app is for you!!

You'll love the way it shows up on mobile devices even after it's supposedly "gone".

Put a different way even after we uninstalled your crAPP (see what I did there) it wanted to hang around.

Thanks powr.io for screwing up our store and creating confusion with our customer base.

This app is just flat out HORRIBLE!!!!

Solenve
United States
16 minutes using the app
Edited November 30, 2018

So annoyed. This app completely ruined ou website. Never experienced this before. I would avoid if I was you :(

PureChimp
United States
10 minutes using the app