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I install the app and immediately see that it doesn't work. I contact support and find out that the app is broken and that the developers are supposedly working on solving the problem. Support team tell me to be patient and they will solve the problem in 12 hours. 15 hours later, they tell me that it will be resolved in 24 hours. This all happens during the weekend and support team admit to me that they don't have developers who work on weekends - so they lied to me... I understand that the app is free, but this is quite irresponsible and I simply cannot recommend this to anyone.
not working no support not gonna use it cause i cant
Hi dear,
We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using our app.
We truly value your feedback and understand your frustration. We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future. We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.
Besides, we have tried to contact you with the hope of fixing the issue with our app for you but we haven’t received any response from you yet. We'd really appreciate the chance to reconnect with you to discuss your experience in more detail. Any feedback you could provide would be incredibly helpful to us.
We take all feedback seriously and will use your comments to improve our services for future customers. We hope that you will consider giving us another chance to provide the level of service you deserve. Please don't hesitate to reach out to us again. Thank you and have a nice day!
Warm regards,
Fordeer Commerce.