Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to replace out-of-stock items with pre-order buttons, improving customer experience and potentially increasing sales. It's praised for its easy integration, user-friendly nature, and customization options. The partial payment feature is particularly appreciated. Despite some initial interface challenges, the app's customer service is commended for its prompt and efficient responses, even outside regular business hours.

March 31, 2024

Después de usar varios, pre-order now ha sido el único que no me ha generado errores y fallos en los productos de preventa.
Si facilitaría algunas instrucciones porque al comienzo no sabes bien para que sirve cada cosa y también la posibilidad de customizar los textos porque quedan algo descompuestos con nuestra imagen

alliwant
Spain
About 1 year using the app
Website on Demand Studio, LLC replied April 1, 2024

Hi alliwant team!

Thank you for sharing a detailed review. We're glad you found our app and that everything is working well in your store. We appreciate the feedback about adding instructions during installation. I agree as well that adding fields where you can customize the text would be very helpful.

We can help you with the customizations so your store would look even better. All you need to do is to reach out to us, our support team will be happy to help!

February 2, 2024

Responsive and helpful tech support! Thank you so much to Alina for the thoughtful troubleshooting!

Cheyanne Symone
United States
About 2 years using the app
Website on Demand Studio, LLC replied February 6, 2024

Hi there Cheyanne Symone and Team!

Thank you for taking the time to leave a review! We'd love to hear more about your feedback. Is there anything else we can do to make your experience even better?

Please reach out and we'd be glad to help you out!

February 15, 2024

The app can be a bit fiddly but the support is amazing. Had an issue and within 5 minutes of contact support staff had it fixed.

CJade Online Pet & Equine
Australia
3 months using the app
Website on Demand Studio, LLC replied February 19, 2024

Hi CJade Online Pet & Equine!

Thank you for your feedback! We're sorry to hear that you found the app a bit fiddly, but we're glad to know that you had a positive experience with our support team. Providing excellent support is a priority for us, and we're delighted to have resolved your issue promptly.

If you have any other questions or concerns, please feel free to reach out. We're here to help!

Edited January 10, 2024

Early support is effective for onboarding. We've had issues since in terms of Products showing as Enabled for Pre Order - but no Pre Order functionality. As with most 3rd party Apps, these guys are intent on sending Articles designed to fix problems instead of offering genuine service. It's only when you advise of cancellation that you get some movement. Kudos to the first App that actually supports their product and offers genuine value for money - they are thin on the ground. Pleasingly the glitch in their platform that was causing the failure has now been fixed and we are once again operational

Free 24 7
Australia
3 months using the app
Website on Demand Studio, LLC replied January 11, 2024

Thanks for taking the time to write this review! We appreciate you giving us the chance to improve our product and services. I want to make sure your experience with Pre-Order Now is a smooth ride from now on!

Hannes Bez | Director of Customer Experience

April 22, 2024

Show

Ótica em Brasília - Óculos de Grau e Lentes de Contato
Brazil
About 2 hours using the app
Website on Demand Studio, LLC replied April 24, 2024

Hi there team!

Thank you for taking the time to leave us a review! Can you tell us more about your experience? Is there a specific feature on our app that you would like to be improved?

We hope to hear from you soon!

March 22, 2024

Good App

LEAFCLO
Germany
21 minutes using the app
Website on Demand Studio, LLC replied March 25, 2024

Hey there LEAFCLO!

Thank you for the review! We'd love to hear more about your experience. Can you provide us with more information? Is there anything we can do to make your experience better?

I hope to hear from you soon!

Regards,
Sharky
Team Supervisor - Pre-Order Now

November 25, 2023

B

GOATED BOYZ
United States
2 months using the app
Website on Demand Studio, LLC replied November 27, 2023

Thank you for leaving a review, we really appreciate it. We'd love to hear your feedback! Please let us know if you notice anything that needs improvement or if there are things that need to be fixed. We take your insight seriously as this helps us continue to improve our app.

Thank you for choosing our app! Please let us know if you need any help.

November 28, 2023

The service was immediate and and smooth, your company resolved my issue, so far I am very pleased. Amandeep offered great service.

Illa Tea
United States
5 days using the app
Website on Demand Studio, LLC replied November 30, 2023

Thank you for your kind feedback! Amandeep is one of our best specialists, he'll surely have a blast once he sees your review. Please let us know if there is anything we can do to make your experience even better!

Feel free to reach out if there is anything else we can do for you. Cheers!

February 8, 2021

I'm using it in mode "free" and it's ok! Easy and effective. I recommend it. (While you are using free mode, you just have one product in pre-order)

Esperanto Jewelry
Spain
Over 3 years using the app
Website on Demand Studio, LLC replied February 9, 2021

Hello friends at Esperanto Jewelry

Thank you for leaving us this awesome review! We sincerely appreciate it! Do not hesitate to reach out to us with any additional queries you may have :-)

-Melissa & The Pre-order Now Support Team

Edited August 12, 2020

So far so good! Wish there was live support. Since I'm in Hawaii it's harder to get issue, questions answered. Will come back in a week to leave a more elaborate review after our preorder sale is complete.

One challenge so far - shipping out orders. It's confusing filtering out preorder and normal order during the shipping process.

Love Fitness Apparel
United States
Over 2 years using the app
Website on Demand Studio, LLC replied August 12, 2020

Hello friends at Love Fitness Apparel

We appreciate you taking the time out to leave us this awesome review! We're glad that the app is working well so far for you. Our support team will contact you ASAP about filtering out your preorders and normal orders. We wish you all the best on your e-commerce journey :-)

Melissa & The Pre-order Now Support Team