Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to replace out-of-stock items with pre-order buttons, improving customer experience and potentially increasing sales. It's praised for its easy integration, user-friendly nature, and customization options. The partial payment feature is particularly appreciated. Despite some initial interface challenges, the app's customer service is commended for its prompt and efficient responses, even outside regular business hours.

January 23, 2024

ブラックスター -Theater Starless- Official Store
Japan
Over 3 years using the app
Website on Demand Studio, LLC replied January 24, 2024

Hi team!

We'd love to hear your feedback about our app. What did you like? Is there anything we can do to make your experience better? Your input helps us a lot in improving our app.

I hope to hear from you soon!

Regards,
Sharky
Team Supervisor - Pre-Order Now

March 9, 2024

CIUDAD MANGA CR
Costa Rica
3 months using the app
Website on Demand Studio, LLC replied March 11, 2024

Hi CIUDAD MANGA CR team!

Thank you for leaving a review! We'd like to hear more about your feedback. Is there anything we can do to improve the app and make your experience better?

If you have any questions or need any help, please reach out to our support team. We hope to hear from you soon!

April 14, 2024

Jalisia Collective
United States
17 days using the app
Website on Demand Studio, LLC replied April 15, 2024

Hi there Jalisia Collective!

Thank you for taking the time to leave a review. Can you tell us more? Is there anything we can do improve your experience with our app? Your feedback is highly valuable to us and we would appreciate your input.

We hope to hear from you soon!

Edited September 21, 2023

Dutchies
Netherlands
28 days using the app
Website on Demand Studio, LLC replied August 28, 2023

Greetings Dutchies,

We're sorry to hear that the app is not currently working well for you.

Regarding the automatic discount problem, this issue is caused by a compatibility conflict between our application and Shopify’s automatic discounts. This occurs solely when discounts or partial payments are enabled within our application while the “purchase option” remains disabled. Our support team had advised you on August 25th to disable this in order to resolve the issue with the other Candy Rack application installed on your store.

The loading time that you’ve observed is likely due to other files and/or scripts installed on your store. It’s advisable to optimize your theme by removing unnecessary elements; this should also serve to speed up your entire site.

We’re unsure exactly what you mean by this; there may have been a miscommunication here. We have escalated this internally and a member of our team will be reaching out to you to clarify and resolve this issue.

We fully intend to fix the problems that you are experiencing and we're very confident that we can get your implementation where it needs to be.