Reviews (1,513)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and effective pre-order management, which boosts sales during stock resupplies. They appreciate the instructional videos and customizable options that tailor the pre-order experience. The support team is noted for their quick and effective responses, accommodating merchants across different time zones and languages.

January 17, 2022

The main issue is that around 10-20% of my pre-orders are not caught by the app. So that means 10-20% of pre-order clients do not know that they are making pre-order. And the worst part is that every morning I need to recheck orders in order to highlight not informed clients and send them information about pre-orders manually. Though, I am risking with bad customer experience because they did not ...

WoodWe
Lithuania
Almost 3 years using the app
Website on Demand Studio, LLC replied January 19, 2022

Hello to our friends from WoodWe

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

We fully understand the ...

May 10, 2021

I use this app to help with my preorder. It take some getting use to when first using but after becomes simple to use

Notice Collection
United States
Over 2 years using the app
Website on Demand Studio, LLC replied May 13, 2021

Hello friends at Notice Collection

We appreciate you leaving this honest review! We know your experience will be great! :-) We wish you and your store great success!

-Melissa ...

Edited January 14, 2022

The app has great functionality and look. However, in our store we had some major issues. on 22 - 01 - 12 this app disabled our "Checkout" button on website and customers were really angry. We had to hire a developer to fix the issue and lost a very significant amount in sales that day. Previous to that, the app would not show the "Pre-order" button to customers even though inventory was at 0 and ...

A7
United States
Over 2 years using the app
Website on Demand Studio, LLC replied April 6, 2021

Hello friends at A7

We appreciate you taking the time out to write this honest and thorough review! :-) We appreciate your support!

-Melissa & The Pre-order Now Support ...

Edited August 1, 2023

Unfortunately have to downgrade my review. This app is getting very glitchy. Preorders aren't showing up on our site and we keep having to toggle them off and back on to get them working again..

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Preorder apps have given me a lot of grief. Anything that lives in the space of the add-to-cart button is going to cause trouble from time to time. This app seems to be the most stable and trouble ...

Rowan
United States
About 2 years using the app
Website on Demand Studio, LLC replied July 29, 2022

Hello to our friends at Rowan

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre_order Now. We can’t thank you enough ...

January 21, 2021

I used this app for more than 4 months and I can tell that it is not enough. It sometimes works and sometimes does not. I lost customers and money because of these times. Whenever an update was made on the side of the Pre-Order App, your all settings will be gone. So one morning you click on your site, and there is no pre-order button.

Books & Related
United States
About 2 years using the app
September 9, 2022

Great! Great, great, hopefully it works really great!!! So glad that this is an option to help us better manage pre-orders

KIDSTRONG
United States
Almost 2 years using the app
Website on Demand Studio, LLC replied September 12, 2022

Hello to our friends at KIDSTRONG

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you ...

January 29, 2019

So, it basically does what it claims, but its really glitchy, they got a lot of bugs to work out. There are times when it just sits there updating for a really long time. Time is money right, so, it needs to be faster at what it does.

MotoGateway, Inc.
United States
Over 1 year using the app
July 2, 2020

I set the app and added all requested info, I found out the:
There is an EXTRA Button (Out of stock + Buy now)!
I don't find your "Pre order" Botton

Ergonomic Future Style
Canada
Over 1 year using the app
Website on Demand Studio, LLC replied July 3, 2020

Hi there - we checked your store and it appears the pre-order button is appearing on your homepage and product page. Our support team has tried to reach out to you. Please ...

Edited April 5, 2022

Je suis satisfaite du bouton pré-commander. Je suis en revanche déçue de ne pas pouvoir plus personnaliser le mail de confirmation, je le trouve très basique. Le pop up avertissant le client que son panier contient des articles en stock et en pré-commande est très utile, mais malheureusement moche....

Histoire Sauvage
Belgium
About 1 year using the app
Website on Demand Studio, LLC replied April 4, 2022

Bonjour à nos amis d'Histoire Sauvage

Nastasya, Merci beaucoup de nous avoir laissé ce commentaire. Voici Pushpesh, le Customer Success Manager avec PreOrder Now.

Je suis dé ...

September 18, 2022

I'm using this app to launch my clothing store. Overall it is very useful. Attempting to get the app to apply the pre-order button is somewhat of a hassle for me, though.

Emmanuel House Clothing
United States
12 months using the app
Website on Demand Studio, LLC replied September 21, 2022

Hello to our friends at Emmanuel House Clothing

Thank you for leaving this feedback! We appreciate you taking the time to share this review with us and the community! We are ...