Reviews (1,513)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and effective pre-order management, which boosts sales during stock resupplies. They appreciate the instructional videos and customizable options that tailor the pre-order experience. The support team is noted for their quick and effective responses, accommodating merchants across different time zones and languages.

February 14, 2024

This app is not designed for stores with rich functionality. The pre-order button replaces the add to cart button only after the page fully loads - very delayed, poor customer experience and risk of orders being created incorrectly. Their team will waste your time promising that they are working on a solution and then another manager will message you days later to say there has been a ...

Importatoy
South Africa
5 days using the app
Website on Demand Studio, LLC replied February 16, 2024

Thanks for your honest and direct feedback. I'm truly sorry for the confusion during our conversation with you - I agree that we could've handled that better. I take ...

September 29, 2020

Does not work properly at all with our site. Inventory that was in stock was showing preorder. Inventory that was out of stock wasn't. Waste of time

Stella Valle
United States
5 days using the app
Website on Demand Studio, LLC replied September 30, 2020

Hello! Thanks for this review. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app... sounds like perhaps your settings in the ...

August 1, 2020

Avoid the app, we trialled it for 3 days. Automatically changed our sizings when customers chose a different size. People orders XXXL and it was changing it to S. Seen a few reviews which are the same. Cost us quite a bit over the past 3 days. Avoid. Plenty of returns now have to be made

Terrace Cult
United Kingdom
4 days using the app
Website on Demand Studio, LLC replied August 3, 2020

Hello - this is Sean, the Customer Success Manager with Pre Order Now.

Thanks SO much for leaving this message for us. Sounds like there was a conflict with your theme or ...

February 28, 2024

c'est la deuxième fois que j'essaie d'installer cet application qui ne fonctionne pas! c'est une arnaque! en plus il est noté un essai de 14j alors qu'une fois le paiement validé aucun essai n'est pris en compte!!!

SMART Babyshop
Luxembourg
4 days using the app
Website on Demand Studio, LLC replied February 29, 2024

Hi there,

My name is Sharky, Team Supervisor at Pre-Order Now.

I'm sorry to hear about your experience with our app. We take your feedback seriously and we would like to ...

October 27, 2023

It doesnt work!! Total waste

Mian Agri Farm
Pakistan
2 days using the app
September 10, 2020

As soon as I installed the app, the main menu on the homepage wasn't responding and functioning anymore.

[stoke] Market
Canada
2 days using the app
Website on Demand Studio, LLC replied September 10, 2020

Hello!
I am terribly sorry to hear about this. That is NOT AT ALL normal for our app.

We can help you right away and fix that RIGHT NOW if you will allow us to? We are 100% ...

July 11, 2023

I wish I could tell you how this app works, but I can't. I got a preview of it and asked for a demo to walk me through set up and they couldn't comprehend what I was asking... just a simple demonstration to show me how it works. Someone finally set up a call with me for 4pm. It's now 4:30pm -- nobody ever joined the call or contacted me. They clearly don't want your business, so don't waste your ...

xomarshmallow
United States
1 day using the app
Website on Demand Studio, LLC replied July 13, 2023

Hi xomarshmallow,

We’re very sorry to have missed the meeting with you, this is not at all representative of the customer experience that we intend to provide. We will be ...

December 14, 2023

impossible to navigate, and does not work correctly.
takes way to much time and effort.
someone needs to come up with something simple.

Rock Rebel
United States
1 day using the app
Website on Demand Studio, LLC replied December 28, 2023

Thank you for taking the time to let us know. Since this isn't feedback we typically hear from customers, we've been trying to contact you to figure out exactly what we can ...

February 15, 2021

Since I installed the app my website didn`t load the images. A day with nearly no sales because of this. My worst experience with any app.

Kalma Brand
Spain
About 22 hours using the app
Website on Demand Studio, LLC replied February 19, 2021

Friends from Kalma,

Sean here, PreOrder Now guru... this is definitely not a normal side effect of our app. Sounds like your store's theme didn't play well "put of the box" ...

March 10, 2021

terrible app terrible support. takes days to reply and their response not even relates to the question.

unlimitedclassics
United States
About 22 hours using the app