Reviews (1,513)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and effective pre-order management, which boosts sales during stock resupplies. They appreciate the instructional videos and customizable options that tailor the pre-order experience. The support team is noted for their quick and effective responses, accommodating merchants across different time zones and languages.

Edited August 9, 2022

The guys are normally pretty responsive to requests. I recently had an issue with the new product functionality not working for 24 hours, but it turns out it was an upgrade failing at Shopify's end. Not their fault but communication could have been better. An extras star held back for when that improves!

HunnyBoots Australia
Australia
Over 1 year using the app
Website on Demand Studio, LLC replied August 9, 2022

Hello to our friends at HunnyBoots Australia

We appreciate you taking the time out to share this review with us and the community! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We are always looking for ways to better our service, and your feedback is a valuable part of that process.

Cheers,
Pushpesh & the Pre‑order Now Support Team

August 2, 2022

seems to be working fine. the app is very easy to use and understand after messing around and really reading the settings and change to your liking

Dark N Light Hobbies
Canada
Over 1 year using the app
Website on Demand Studio, LLC replied August 3, 2022

Hello to our friends at Dark N Light Hobbies

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Pre‑order Now Support Team

February 19, 2021

Great product for managing out of stock items to facilitate pre-orders. Just wish they would have the ability to select by either product type or collection. It seems to be either all products or enter every product you want on pre-order manually.

AspenHomeDacor.com
United States
About 1 year using the app
Website on Demand Studio, LLC replied February 23, 2021

Hello friends at AspenHomeDacor.com

It's great of you to leave us this 5-star review! We appreciate your honesty and will take this suggestion into consideration! :-)

-Melissa & The Pre-order Now Support Team

May 20, 2022

i love this app. customer service is great. its really convient for my preorder products. i definitely reccommend

Kikia's Kloset
United States
About 1 year using the app
Website on Demand Studio, LLC replied May 23, 2022

Hello to our friends at Kikia's Kloset

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the recommendation!

Tanu & The Pre‑order Now Support Team

July 28, 2019

i use this to help me sell products when we are out of stock. it helps me maintain sales while being low on inventory.

Aqua Pura Bracelets
United States
About 1 year using the app
July 17, 2018

We've tried a couple of pre-order apps and this one seems to work the best.

Top Spec U S
United States
About 1 year using the app
March 17, 2023

it works like it should . needed a little help after set up and they were on point. Josh helped out and fixed the problem very quickly.

Sun Bulb Studio
United States
About 1 year using the app
Website on Demand Studio, LLC replied March 17, 2023

Hello to our friends at Sun Bulb Studio

Thanks for sharing your review with the community and us. We're delighted to hear that Josh was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad we hit the mark for you. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

March 3, 2022

Love the functionality of this app. We had a frustrating experience with their service the first go around but Josh was super helpful with set up and troubleshooting this time! Thanks, Josh :)

Destira
United States
About 1 year using the app
Website on Demand Studio, LLC replied March 3, 2022

Hello to our friends at Destira

Thanks for the feedback. We're so happy to hear that you are enjoying the functionality of the app. Apologies for not meeting your expectations the first time. Please let us know about any glitches that you face with the app and we will be glad to resolve them for you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team

May 11, 2023

Had a problem with pre-orders displaying on our website but customer care fixed the issue within minutes. Great customer service

Lana Wilkinson
Australia
About 1 year using the app
Website on Demand Studio, LLC replied May 11, 2023

Hello to our friends at Lana Wilkinson

Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

January 5, 2023

Customer service was extremely quick, the technician I spoke with (Rasheem) walked me through the setting and whilst the app hasn't yet started working. I'm reassured that this will work.

I'll update this review to 5* when everything is resolved.

Carmarthen Camera Centre
United Kingdom
About 1 year using the app
Website on Demand Studio, LLC replied January 9, 2023

Hello to our friends at Carmarthen Camera Centre

Thanks for sharing your review with us and the community. Rasheem is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed!

Tanu & The Pre‑order Now Support Team