Reviews (1,513)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and effective pre-order management, which boosts sales during stock resupplies. They appreciate the instructional videos and customizable options that tailor the pre-order experience. The support team is noted for their quick and effective responses, accommodating merchants across different time zones and languages.

December 26, 2023

the app did not even function as preorder , and u asking me for a review, it is showing me add to cart only , and later after 10 seconds its showing preoorder , and customers are yelling at us

Smiley Buttons
India
About 12 hours using the app
Website on Demand Studio, LLC replied December 28, 2023

Thank you for your honest review. I'm sorry about the issues you experienced. I know my support crew reached out to you to try and figure out exactly what you're seeing, but ...

December 11, 2023

Way too painful. Creates Pre-Order options with discounts that you can't modify.
Adds both Checkout Now and Pre-Order buttons to the checkout screen when it is only supposed to trigger on zero stock - I asked for support and was told that it was a problem with my theme - which was actually working perfectly before i installed this crappy app.

stargear.com.au
Australia
About 12 hours using the app
Website on Demand Studio, LLC replied December 12, 2023

Thanks for this honest and direct feedback. I'm sorry about the problems you experienced. Our developers are taking a closer look at the issues you mentioned.

I do want to ...

October 20, 2021

The app somehow bugged our site so all drop down menus did not function and product variants did not work.

fishskyn
United States
About 6 hours using the app
Website on Demand Studio, LLC replied October 20, 2021

Hello there,

We are so sorry about this. I thoroughly checked your concern and this is something we can fix ASAP. If you're still open right now, please reinstall and I will ...

July 10, 2020

this app did not work for me, I deleted it after less than 24 hours, and yet they still charged me for a full months usage, even though I received a cacellations. I would NOT recommend this app

The Wild Siren
United States
About 4 hours using the app
Website on Demand Studio, LLC replied July 13, 2020

Hello friends from Wild Siren,

This is Sean, the Customer Success Manager with Pre Order Now. Sounds like you may have been charged here when you didn't want to be? Can we ...

June 19, 2023

Very bad. Our site is down now. Please get your app together...

I even tried to get help from your support which didn't work either...

JoDis
Denmark
About 2 hours using the app
Website on Demand Studio, LLC replied June 20, 2023

Hello to our friends at JoDis!

Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager at Pre‑order Now.

I want to extend my sincerest ...

December 30, 2023

Does not work.

Junethree
United States
About 2 hours using the app
Website on Demand Studio, LLC replied January 5, 2024

Hi team Junethree. We'd love to have a chance to hear more about your review. We've tried to get in touch via email and through your website. We work with many other apparel ...

March 19, 2021

I got the plan Shopify Basic, that it suppose to have what I need, it says Unlimited Pre Order Products, but when I tried to add the second pre-order product it asked me to upgrade my plan, I waste all my morning setting this up for nothing, thanks guys.

SoYoung USA
Canada
About 2 hours using the app
Website on Demand Studio, LLC replied March 21, 2021

Hi there,

We just recently updated our pricing model on the 19th of March.

You might still have the old pricing model when you installed it.
Once you reinstalled, it should ...

January 3, 2022

This app don't use to shopify2.0? https://themes.shopify.com/themes/dawn/styles/default?locale=ja&utm_campaign=2021-08-dawn-launch&utm_content=pr&utm_medium=web&utm_source=homepage&utm_term=ne

LIVALIE
Japan
About 1 hour using the app
Website on Demand Studio, LLC replied January 3, 2022

Hello there,

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

Pre‑order Now isn't fully compatible with ...

June 30, 2022

BEWARE - I downloaded this and it immediately went live on the site downloading content onto pages without initial consent. I figured out how to fix it. But then when I added the pre-order stuff to a product it took down my whole site for an hour. I uninstalled it and deleted it and everything is back to normal. Missed a couple hundred in sales.

Elijah's Xtreme
United States
About 1 hour using the app
Website on Demand Studio, LLC replied July 1, 2022

Hello to our friends at Elijah's Xtreme

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

I want to extend ...

December 6, 2023

I was charged after i uninstall it 30-40 minutes later.

CLOCULTURE
United States
41 minutes using the app
Website on Demand Studio, LLC replied December 11, 2023

Thanks for taking the time to write this review and let us know. That is not default behavior on the app. Did you activate the Email Add-On feature? That is usually the only ...