Reviews (1,465)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pre-order management, noting it boosts sales with its easy setup and user-friendly interface. The customizable settings and clear shipping times enhance customer service and sales. The app is reliable across various businesses, and the customer support, especially from personnel like Alina, is praised for its responsiveness and helpfulness during setup and off-hours.

September 13, 2022

We are excited to use the Pre-Order App. We had a quick question about the setup and Nicoz was professional, proficient and extremely responsive.

Scalesgear.com
United States
About 2 months using the app
Website on Demand Studio, LLC replied September 14, 2022

Hello to our friends at Scalesgear.com

Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. Nicoz is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Nicoz, who we know will be delighted to read your comment.

Tanu & The Pre‑order Now Support Team

June 2, 2023

Josh was EXTREMELY helpful i had such a great experience he was very helpful and patient with me as I was struggling to set up my products.

Know His Heart Store
United States
About 2 months using the app
Website on Demand Studio, LLC replied June 2, 2023

Hello to our friends at Know His Heart Store

Thanks for sharing your review with us and the community. We're delighted to hear that Josh was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

Edited June 15, 2023

Sunny was such a help! We noticed a glitch that happened after an app upgrade, and he was so kind and made it very easy to get it fixed.

Zilker Belts
United States
About 2 months using the app
Website on Demand Studio, LLC replied April 21, 2023

Hello to our friends at Zilker Belts

Thanks for sharing your review with the community and us. We're delighted to hear that Nicoz was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad we hit the mark for you. We wish you and your store great success!

Tanu & The Pre‑order Now Support Team

April 1, 2024

good

Deepshade Paris
France
10 minutes using the app
Website on Demand Studio, LLC replied April 2, 2024

We're glad that you're having a great time using our app Deepshade Paris and team! Thank you for taking the time to leave us a review!

June 14, 2019

Really good customer service. All my requests were handled well. The response time was fast and they did their best to help me with any problems I had.

Trezzon
United Kingdom
About 2 months using the app
May 16, 2019

Very easy to use! I have used many pre-order apps and a lot of them had very janky backend systems. Best one I came across to help sell my merch before the launch date!

Tony Martian - Martian Worldwide
United States
About 2 months using the app
Edited December 3, 2023

After an initial negative experience, i am amending this review as they have gone above and beyond with their customer service. The app is good, i m testing now to see if sales uplift.

The Bee Store
Australia
About 2 months using the app
Website on Demand Studio, LLC replied November 24, 2023

Thank you for taking the time to let us know about this experience. I'm so sorry about this. I'll be reaching out to you personally to see how we can make amends. I've also made sure that the technical issue which resulted in this poor experience has been fixed.

Hannes Bez | Director of Customer Experience

October 18, 2019

Very helpful app, and a great support team who answers any questions super fast! App setup only took a few minutes.

June's Journey Original Soundtrack
Germany
About 2 months using the app
Edited July 14, 2020

Loved it all, there's nothing I can recommend to think of to improve it even slightly. Works and functions very seamlessly

Charli and Kate
Australia
About 2 months using the app
Website on Demand Studio, LLC replied July 14, 2020

Hello to our friends from Charli and Kate!

So cool of you to leave our app this great review. Glad it's working well for you!, Hope your store is super-successful online!

-Melissa & The Pre-Order Now Support Team

July 8, 2020

Lets mu customers pre order products! Love this app! Not to mention that it is super easy to use!!!!

Linen and Thread Boutique
United States
About 2 months using the app
Website on Demand Studio, LLC replied July 9, 2020

Hello friends from Linen and Thread Boutique

Thank you so much for this awesome review!, we're super-glad our app is beneficial to you! :-) We hope your store has much success online!

-Melissa and the Pre-order Now Support Team