Reviews (58)

Overall rating
3.1
Counts per rating level
  • 47% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 41% of ratings are 1 stars
January 3, 2020

A very diverse amount of products but a piss-poor grade level of support. No one will talkover the phones to resolve real issues, just email. We took our business elsewhere.

RighteouSouls
United States
About 4 years using the app
March 12, 2018

Absolutely horrendous. They've messed up an order we placed twice now! It was only a simple reorder of a product we've ordered multiple times.

The first time the items came with the artwork about a third of the size it usually is. I contacted them via e-mail, no response. Then tried phone, no response. Then their contact form box, finally responded almost a week later.

It took another week of ...

Thessalonike
United States
Over 3 years using the app
August 12, 2016

This is the first company that I've used with my business to print tshirts on demand and I have to say that I'm pretty disappointed. It is great to be able to have my shirts printed as they're ordered so that I don't have to keep a large supply of products that may or may not sell. However, everything else about the business is terrible.

Every product takes a minimum of 3-5 days of processing ...

Raise The Bar Athletics
United States
Over 2 years using the app
Edited December 13, 2017

Service is non-existent. Tried them for one product and ordered a sample. It came promptly enough, but the artwork printed out of proportion and they did not follow the mockup correctly for sizing. I'm still waiting for a response after emailing them twice over a week ago. No live chat, call their phone number and all you get is an automated message saying they can't take your call right now.

...

Gray Muscle
United States
About 2 years using the app
April 9, 2016

(ABSOLUSTELY NOT!) .. DEAR PRINT AURA, by not fulfilling your responsibilities to your clients, you are thereore wasting THEIR time and compromising the trust of THEIR clients. DOes that at all bother you? i feel like others should be warned of your poor service. 2 out of 4 orders placed with you were never delivered to the delivery address because both were mislabeled by YOU... and to not take ...

Laura Flook
United States
10 months using the app
December 20, 2018

Do NOT use this printer! If I could rate them a '0' I would. The customer service is horrible and the turnaround time is slow. The website is clunky and you have to submit manual orders, which is time consuming.

And if a certain item is out of stock you won't be notified immediately. I submitted orders but I wasn't notified until more than a day and a half after I submitted my order. I then ...

Furious Flower Designs
United States
8 months using the app
February 22, 2019

I really wanted to like PrintAura. They have a great selection of products. But their interface is wonky. Products are pushed in, and appear on the site, but they will show up as "sold out" when you try to checkout. They display as shopify products, not printaura products. It takes over half an hour for orders to appear on the PrintAura website. There is NO PHONE NUMBER for customer support. Too ...

Six Eighty & Co.
United States
7 months using the app
April 20, 2017

Not impressed at all. The customer service is rude rude rude!

After reading everything in the Image Guidelines, I began building my store... only to find out I wasn't saving my images as CYMK - My bad!

But them after REDOING everything, I stumble upon their YouTube page where I learn that the images need to be rasterized before uploading... a step that is NOT mentioned on their Image Guidelines ...

Regular Gal
United States
6 months using the app
September 21, 2020

I feel bad writing this review because it’s not a nice one, but if I can save someone else from making the same mistakes I did, it’s worth it. I’m new to the apparel business. I chose Print Aura because they have the best collection of environmentally conscious clothing of any of the print on demand companies, although, I was able to find a great company that has enough to fill my store. I chose ...

Little Pink Robin
United States
3 months using the app
May 18, 2018

They entice you with their selection of sweatshop free/eco/american made apparel, then they send you the nice garments with garbage printing.

Chimera Alchemy Studio
United States
3 months using the app