Printaura , 58 reviews
A very diverse amount of products but a piss-poor grade level of support. No one will talkover the phones to resolve real issues, just email. We took our business elsewhere.
Absolutely horrendous. They've messed up an order we placed twice now! It was only a simple reorder of a product we've ordered multiple times.
The first time the items came with the artwork about a third of the size it usually is. I contacted them via e-mail, no response. Then tried phone, no response. Then their contact form box, finally responded almost a week later.
It took another week of back and forth e-mails to get them to send me a replacement.
We finally received the replacement and our black artwork is yellow!
I've sent an e-mail but who knows how long it will be until I hear back from them.
My customers are furious and so am I. Don't waste your time on this app.
This is the first company that I've used with my business to print tshirts on demand and I have to say that I'm pretty disappointed. It is great to be able to have my shirts printed as they're ordered so that I don't have to keep a large supply of products that may or may not sell. However, everything else about the business is terrible.
Every product takes a minimum of 3-5 days of processing time before it ships. I've only been in business a few months and I've already had orders that have taken way longer than 5 days to process. After contacting Print Aura, it takes a day or so for them to get back to you with a "we're looking into it" reply. It's bad for my business because my customers can go to other websites and get their items shipped within a day or two of purchase.
In addition, they use a digital printer to print the designs on the shirt. The digital printer does not use enough ink and the quality of the designs is very poor. They don't offer samples so you have no idea what your items will look like unless you buy them and have them shipped to you. Then if you need to make corrections, you have to reupload the design and buy the item again. The shirts also have an odor to them when they arrive in the mail and you have to wash them before you wear them to remove the odor.
Combined with a slow, clunky website and poor user interface, I've not been happy with Print Aura. As soon as I find something better, I'm jumping ship and moving all of my inventory to another vendor.
Service is non-existent. Tried them for one product and ordered a sample. It came promptly enough, but the artwork printed out of proportion and they did not follow the mockup correctly for sizing. I'm still waiting for a response after emailing them twice over a week ago. No live chat, call their phone number and all you get is an automated message saying they can't take your call right now.
Agree with everyone else about their app's UX -- it's horrible.
(ABSOLUSTELY NOT!) .. DEAR PRINT AURA, by not fulfilling your responsibilities to your clients, you are thereore wasting THEIR time and compromising the trust of THEIR clients. DOes that at all bother you? i feel like others should be warned of your poor service. 2 out of 4 orders placed with you were never delivered to the delivery address because both were mislabeled by YOU... and to not take any responsibility for that is seriously unprofessional of you. . bigger problems i have, but i get pissed (nay-resentful) when others ultimately waste my time (and money) with absolutely no remorse. a far cry from the excellence of the customer service your website boasts about, i cannot take any more chances with your company. I am lucky that the customers i have are regulars and understanding for the 20 day delay. . just.. terrible.. and I DID try contacting you- with no response regarding the last order that was sent out into orbit... which i finally tracked down (it was delivered to MY post office.. the RETURN address) which i must go pick up today and RE-SHIP to my client on my dime...again. unbelievable. i rarely regret anything, but what a time-waste and disappointment.. really believed your own praises regarding your commitment towards customer satisfaction. i suppose that only counts when AND IF merchandise is actually received.
Do NOT use this printer! If I could rate them a '0' I would. The customer service is horrible and the turnaround time is slow. The website is clunky and you have to submit manual orders, which is time consuming.
And if a certain item is out of stock you won't be notified immediately. I submitted orders but I wasn't notified until more than a day and a half after I submitted my order. I then submitted a replacement order and that sweatshirt was out of stock. In my business, customers aren't able to order products that are out of stock or they are notified immediately. That type of unprofessional behavior creates a bad experience for my customers and for me.
There are better print on demand companies that offer a better experience from designing, to ordering, to customer service. Save yourself a lot of headache and stay away from Print Aura.
Not impressed at all. The customer service is rude rude rude!
After reading everything in the Image Guidelines, I began building my store... only to find out I wasn't saving my images as CYMK - My bad!
But them after REDOING everything, I stumble upon their YouTube page where I learn that the images need to be rasterized before uploading... a step that is NOT mentioned on their Image Guidelines page.
When I asked why this video isn't listed, and if there are any more steps I need to know about, I was directed to the Image Guidelines page.
The company give you NOTHING but the run-around.
It's sad really, because the potential for greatness is there! Unfortunately, they don't understand the meaning of professionalism.
I really wanted to like PrintAura. They have a great selection of products. But their interface is wonky. Products are pushed in, and appear on the site, but they will show up as "sold out" when you try to checkout. They display as shopify products, not printaura products. It takes over half an hour for orders to appear on the PrintAura website. There is NO PHONE NUMBER for customer support. Too much hassle. Don't bother.
I feel bad writing this review because it’s not a nice one, but if I can save someone else from making the same mistakes I did, it’s worth it. I’m new to the apparel business. I chose Print Aura because they have the best collection of environmentally conscious clothing of any of the print on demand companies, although, I was able to find a great company that has enough to fill my store. I chose Print Aura before I had come onto the App Store on shopify so I had already spent five months with them having test designs made so that I could photograph them and get my website up before I saw the bad reviews in the App Store. When I saw them, I panicked because my communication with their customer service and the quality of their website had already given me problems. Basically their customer support is Monday through Friday via email with one woman named Cheryl. Cheryl would only respond to my email the next day so for example, if I sent her an email on Monday I knew I wouldn’t get a response back from her until Tuesday. She would also only respond to one question per email, so if in my initial email I asked two questions, she would only answer one. At that point, I would ask the second question over again and have to wait another day to get the answer back to that question. Her answers were curt. She was never downright rude, but I could almost see her eyes rolling when she opened an email. When I asked her for help linking Print Aura to Shopify, her reply was, “you just have to push it through.” Push what through?? I decided right before launching my site that I would slowly switch all of my products over to this other company that I had found and phase out my products on Print Aura. My opening day came. I made some sales and I emailed her and asked her if the sales had gone through just to make sure that we were correctly linked up, as she had been so vague about the process, I was nervous about it. I didn’t hear back from her for almost 5 days!! I had to shut my website down and I immediately switched all of my orders over to the other company and dealing with them has been like night and day. Their website is so user-friendly and they have live chat 24/7. I don’t want to name them because I don’t want anyone to think that this review is about anything more than a warning. To sum it up, the customer service at printaura is terrible! They caused me numerous sleepless nights and major major stress, not to mention lots of money. If I had to do it again, I would’ve done things differently, so let me be your trial by error and believe me when I say that there are far better companies out there!!
More like Print Awful.
No one ever answers the phone when I call and email responses are often inconsistent, "canned", condescending, and rude. When my customers receive crappy products it reflects poorly on me and my brand!
PrintAura does not act like a partner at all. It seems ALL they care about is padding their pockets while cranking out as many products (regardless of quality) as possible... Because, I mean, after all... if there is an error in an order it doesn't reflect on them whatsoever. It reflects on us (the small business). We get to take the brunt of the upset customer's irritation and loose money because of their careless mistakes. They have absolutely no skin in the game and it shows in their customer service.
I have had issues with a high percentage of my orders. I simply asked about quality control. The response I got was "Thanks for voicing your concern. There is most certainly a lot of quality control over here. However, we ship out a lot of products and errors can occur."
IF the level of quality control going on was what they claim, there is absolutely NO excuse for the number of errors that have occurred. When I responded to this asking them to call me to sort this out the response I got was, "Phone support is very limited this time of year due to the holidays. Emails get priority with us.
I have already made it clear to you that due to the volume of products we print and ship, human error can occur. When we are notified of an order error (via email with the order number and a photo), we can replace the order or issue you a refund. If you have orders that need either a refund or a replacement, please send us an email per order and include the order number and a photo showing the issue."
1. There has NEVER been an apology for any of these issues and saying things like "I have already made it clear to you" without any sort of "we are sorry this keeps happening" is really rude. 2. If your production volume is so HUGE that errors are occuring to this extent maybe hiring some extra quality control personnel would be helful. 3. By the time you let orders with problems (missing packing slips, incorrectly printed garments, damaged garments...etc) ship to our customers it's too late... an impression has been made. I get that some mistakes and issues are just a part of doing business... but come on. AND!! to get this "promised refund" is extra work for us, not only do we have to try to help our upset customer we also have to spend extra time to submit photos and order ID info in "separate emails" to Print Aura. It's just crazy.
I am beyond frustrated. I have tried to approach these issues with understanding and grace... but that last email I received was the final straw. I have only been working with them for a couple months and the amount of errors and lack of positive customer service interaction tells me it's time to find another option.
I'd say steer clear of this company.