Reviews (114)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for suggesting relevant accessories on product pages, enhancing sales and customer satisfaction through effective upselling and cross-selling. It's praised for its easy setup, user-friendly interface, and seamless integration with various themes. The app supports large catalogs without slowing down the site and offers responsive customer support for efficient issue resolution and customization assistance.
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I’ve been dealing with a serious issue caused by this app for over 8 days, and the experience has been extremely frustrating.
The app conflicts with other major third-party apps (like Hulk Product Options), causing duplicate cart items and double pricing. This is not a small issue it directly affects live stores, customers, and revenue. I lost potential clients because of this bug.
After thorough technical investigation, I confirmed that the app triggers an additional add.js call, which results in blank duplicate items being added to the cart. When I remove the W3 Product Accessories script, the issue is immediately resolved which clearly shows where the conflict originates.
Instead of working toward a real solution, support kept redirecting responsibility to the other app developer. While incompatibilities can happen, the lack of accountability and urgency was disappointing.
For a paid production store app, better compatibility handling and faster resolution should be expected.
Unfortunately, I cannot recommend this app if you are using other product customization apps.
Thank you for sharing your experience. We completely understand how stressful cart issues can be, especially when they impact live customers and revenue.
For clarity, we first received your support request on February 16 and began responding the same day. While that’s a shorter timeframe than mentioned, we know that even a couple of days with a cart issue can feel much longer when your store is affected.
When multiple apps modify the add-to-cart process, conflicts can sometimes occur. In those cases, duplicate or blank items can appear. It’s rarely intentional behavior from either app, but rather how the scripts interact within a specific theme setup.
That said, our goal is always to work toward a solution. We’re happy to review logs, adjust how our script attaches to the cart flow, or coordinate directly with another developer to implement a compatibility fix.
We genuinely want our app to work smoothly alongside others, and we’re always open to collaborating to make that happen. If you’re willing, we’d welcome the chance to continue working together and resolve this properly.
Very intuitive & easy to set up the accessories. Support is very helpful & the couple of small issues I've had over the years have been resolved quickly without hassle.
Great customer service and the app works very well. Highly recommend!
We had a couple of issues with the accessories app which I think were due to our theme upgrade. When I explained the issues to tech support the responses were great and exactly what we needed to fix the problems, no back and forth just great collaboration. Jason from your team was really responsive and very helpful. This is something that's not common but very welcome!
Your app is great and easy to install. Though, I encountered an issue with an error popup. I contacted your customer support team and they handled it quickly and with expertise. Thank you for creating such a fantastic app and providing excellent customer support
The app is just like their support: 1st class! Easy to install and it looks great. I’ve tried different ones and this one is the absolute best. Hands down. A+ guys!
I used this app for more than a year. It is good at first and does what it advertises but not that user friendly due to the lack of import via spreadsheet. However, recently they added this ability and after using it, I'm confident to recommend this app to anyone that is looking to add multiple accessories to all the products on their site.
We use this app on our stores to add accessories to our packages products all the time, and their customer service has been great to work with. This app is great for quickly adding product accessories to your shopify products. Definitely would recommend! :)
Fast response time, superior customer service, and near-infinite patience sussing out technical issues. We are very happy with W3 and the service and support they provide.
I've been using this app for years. Tech support is amazing too! One of my custom codes had a little glitch with this app, but tech support was on it quickly. No issues.
