Reviews (36)
Refine
-
By rating
We've been using Criteo for more than 3 years now. We are an extremely seasonal business. The flexibility that we have with retargeting has been great in helping us reach our revenue growth goals. The results are great and consistent.
It's our first month with Criteo, and we're already seeing promising results. Even with just using GO campaigns and minimal setup, we're consistently achieving a 3x ROAS. We're excited for Q4 now that we have Criteo as an additional traffic source. Their customer support has also been excellent—special thanks to Chelsea, who even responds to our queries on weekends!
Best experience ever
Andrew and Adesola have been working with me on the Criteo app set up and it has been a very smooth process. I would recommend using Criteo to anyone who wants great product as well as service
Criteo is an awesome tool for ad placements online. The team makes it very easy to install and run the tracking app in Shopify as well as manage campaigns. 10/10 recommend!
Criteo is an amazing platform for display advertising - my go to partner for retargeting our website visitors, and very nice working with their team!
The new app has functioned smoothly for us and installed easily. Overall, we are very pleased with Criteo's network and targeting.
Easy to use, instant connect.
Installed the app but it is not working, and I have contacted support but they have not bothered replying. Why bother listing their app on the Shopify store, if their attitude is so lackadaisical that it destroys confidence in anyone considering spending money with them.
Dear partner,
We sincerely apologize that you are running into issues with the app. Upon investigating, we found that our support team did respond to your inquiry on April 25th. However, it’s possible that our email ended up in your spam folder, would you be able to check there for an email from Criteo Support?
If you're unable to locate the email, please don't hesitate to reply to this message or resend your original support request. We'll be happy to assist you further and ensure your Criteo App is working properly.
We take all support requests seriously and aim to respond promptly.
We appreciate your understanding and patience in this matter.
Sincerely,
The Criteo Support Team
We launched our initial month of advertising and found that our retargeting efforts were exceptionally dynamic. We experienced a significant increase in traffic, and while we are still in the process of optimizing our ads, we noticed immediate sales results. Additionally, Criteo has proven to be highly effective for us.
Customer support for this app is woefully unhelpful - lots of 'bot replies' that never resolve issues. For such a big company, Criteo needs to do better for Shopify stores fronts - I was hopeful this app would be helpful for business growth - it could be if we could access the advanced features such as showcase ads connected to curated product sets - 24-48 hour support takes well over a week - and replies come hours after requests and there is no continuity on the requests - making it difficult to get answers. Tickets submitted are never even looked at - you have to only use the automated chat and it's terrible. A REAL human response would be nice. Video tutorials skip steps and start set-ups mid campaign - so some of the most basic steps aren't even made clear... this should be simple self serve but the back end of this set up is convoluted? theoretically -it should be easy but it's very buggy with lots of error messages - better video tutorials would be a real help too!! - I will revise this if I am ever able to get support to help work through my set up issues but for now I give them a one star - Q4 is not a time for bugs :( -m still having issues cannot launch ads with product set- no support documents show or tell you how to do this the support documentation is still not useful