Fordeer: Product Labels&Badges

Fordeer: Product Labels&Badges

Reviews (305)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing product presentation with customizable labels and badges, noting its user-friendly interface and variety of design options, including real-time previews available on the free plan. They praise its reliable performance and exceptional customer support, especially highlighting the responsiveness of team members like Phoebe. Support is easily accessible via live chat, ensuring quick resolution of issues.

February 9, 2024

It didn't work for my website. Not showing Labels

TurkishRugCo
United States
24 minutes using the app
Fordeer Team replied February 19, 2024

Hi there,

Firstly, we want to extend our sincere apologies for any inconvenience our app may have caused you. Customer satisfaction is our top priority at Fordeer, and I deeply regret any frustration you experienced.

Regarding the issue with labels not displaying on your store, it appears there may be conflicts between our app and your theme. As stated on our dashboard page, if you encounter any problems with label settings, you can refer to our guidelines for proper code editing or reach out to us via live chat for assistance. However, please note that our team is currently on the Lunar New Year holiday, and we have set up notifications requesting users to leave their email addresses if they encounter any issues with the app. Unfortunately, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively.

Your feedback is invaluable to us, and we want to assure you that we are committed to resolving your concerns promptly. We kindly request that you reinstall our app and grant us access to your admin page so that our team can investigate and provide the necessary support. Rest assured, your issues will be escalated to our developers and resolved within a few hours.

We are eager to discuss your needs further and find a satisfactory solution together.

Thank you for taking the time to share your honest opinion. Your feedback is highly valued, and we are dedicated to working closely with you to address your concerns.

Best regards,
Fordeer Commerce.

April 22, 2024

Recommend this

vitabal-lb
Lebanon
33 minutes using the app
January 14, 2024

Great app and even better support, really helpful and prompt with finding solutions across the offering.

Pure Pet Joy
United States
1 minute using the app
January 14, 2024

This app is fantastic and the support is excellent.

Ventoria Shopping
United States
5 minutes using the app
September 30, 2024

Siwiee
United Arab Emirates
10 days using the app