Reviews (640)

Overall rating
4.1
Counts per rating level
  • 70% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for boosting average order values through effective bundle deals. It's noted for its user-friendly setup and ability to suggest customizable bundles based on customer purchases. The support team is praised for being responsive and helpful with installation and troubleshooting, enhancing both sales performance and customer experience. Merchants also appreciate the automatic inventory updates when bundles are sold, and the clear presentation of bundles to customers.

December 21, 2020

App isn't always working, we had to apologize and refund clients for paying the full price without the discount. Others didn't buy from us because they had to pay the full price while they should have had a bundle discount.
Took customer service a week and they didn't find what the problem was. Free trial ends tomorrow, we decided not to pay for an app that isn't working.

Çois Cycling Legacy
Belgium
13 days using the app
BOLD replied December 22, 2020

Thank you so much for your feedback. We apologize for any technical issues you have experienced using the app. I can confirm that one of our Bundles experts has reached out ...

September 15, 2020

Shocking service. Signed up for the 14 day trial, set up some bundles and was then told they needed to make some code changes to the site for the bundles to work correctly and needed access. This was given straight away and 13 days later the code changs still hasn't started so I can only assume this is a delay tactic so they can get your money. Avoid like the plague.

Perfume World UK
United Kingdom
13 days using the app
February 8, 2018

Stay away of this app
I have deleted the product bundle test because it was visible from my website viewers (they don't tell how to hide it) and it caused a huge bug
I have written them twice still no answer since 48 hours and my store is unavailable since all that time
This absolutely not professional compared to other apps that reply max few hours later
If you want to loose all your customers ...

Zoomavenue
Luxembourg
11 days using the app
October 5, 2021

This app could potentially be a good however I am yet to comment since I have paid the 25 dollars they wanted to install it, and still not have a working solution.
There support is very slow to respond and I have had a ticket open now for over a week. They have finally come back today and still don't have a working solution. There are other customers who said they have customised this to work in ...

Yoga Studio Store
United Kingdom
10 days using the app
Edited November 4, 2019

I tried it twice and it does not work for me! For example, if you create bundle product, the product pictures are default on the size "medium", which does not fit in our shop. The official manual says that you have to adjust the product image-url manually from "medium" to "large" for every product. Seriously!?
In addition, the discount price is not taken over in my shopping cart / checkout. You ...

Baufun Shop
Germany
10 days using the app
BOLD replied November 5, 2019

Hi there. I just wanted to sincerely apologize for the issues you ran into with the image sizing and the prices reflecting on the checkout page. Unfortunately, we do not ...

Edited February 3, 2017

Clunky.
Really unattractive back screen to load bundles, instructions not clear.
Support.....hmm must be pressing the wrong button as sitting waiting around for a chat support specialist to appear and nothing, this was after waiting all day for an email reply.
Result - ditching it and going elsewhere.

UPDATE - requested it be removed as the liquid update has wiped all the prices from my products. ...

The Juniper Club
United Kingdom
10 days using the app
October 16, 2022

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid ...

RareMunchiez
United States
9 days using the app
BOLD replied October 17, 2022

Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have ...

Edited November 29, 2016

Let me preface this by saying I have never left an app review before but my experience with this one was so awful I have to share. I would be very cautious to recommend this app- when the liquid code was installed by the bold team it deleted all of the prices on my website- it took them over 24 hours to fix- then the bundles were allowing discounts on products that were not suppose to be ...

Waffles Honey Jewelry
United States
8 days using the app
December 1, 2019

The 24/7 app support within the app doesn't work. App doesn't display bundles anywhere, even after using the auto update.

Try to contact support from their site and they don't accept or consider gmail addresses to be that of business. Many use gmail for their business.

Nothing works out of the box and as simple as they say in their description.

PRETTYPARTY
United States
8 days using the app
BOLD replied December 2, 2019

Hi there, thank you for bringing the support issue to our attention. I see what you are referring to, and I've brought that up with my supervisor in order to get this fixed ...

Edited August 11, 2017

6 days later-paid for integration-no response from Bold-tired of waiting-going with a different bundles....and waiting for a refund for the money I paid for integration. Now 3 weeks and no response from Bold-no refund either.

Amazingoils
Australia
7 days using the app