Reviews (96)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
December 30, 2024

Custom Product Design Studio has been the best option I have been able to find for our store. It is very easy to setup, cost effective, and the support team will go above and beyond to ensure you are happy with their app - including a little custom coding to see your needs.

Country Club Place Embroidery
United States
About 1 month using the app
SetuBridge replied January 1, 2025

Thank you so much for your wonderful review! 🌟 We're thrilled to hear that the Custom Product Design Studio has been the best option for your store and that you've found it easy to set up and cost-effective. Our support team takes great pride in going above and beyond to meet your needs, including custom coding when possible. 😊

Your feedback motivates us to keep delivering the best experience for our users. If there's ever anything else you need, we're always here to help! 💻✨

January 10, 2025

So far, so good! Jay really helped me out with setting everything up, and I couldn’t be more pleased. The app is lightweight and straightforward—no unnecessary clutter or features to confuse you. It’s exactly what I was looking for to personalize my Shopify shop. Now my customers can easily add names, pictures, clipart, and more to their orders, making their shopping experience truly unique. It’s simple to use, efficient, and doesn’t slow down my site, which is a huge plus. Highly recommend it to anyone looking to add a personal touch to their products without any hassle!

Dreizack
Austria
13 days using the app
SetuBridge replied January 18, 2025

Thank you so much for your amazing 5-star review! 🌟 We're thrilled to hear that Jay was able to help you get everything set up smoothly and that the app meets your needs perfectly. It’s fantastic to know you appreciate the simplicity, efficiency, and lightweight design of the app—it’s exactly what we aim for!

We're glad we could help enhance your Shopify store and provide your customers with a unique, personalized shopping experience. If you ever need assistance or have more ideas, feel free to reach out. Thanks again for recommending us! 😊

December 24, 2024

It is one of the few print-on-demand apps that can fit our company's products, and it is easy to set up and use. Thanks to the support team for their patience and guidance!

TRENDYBAY
Hong Kong SAR
About 1 month using the app
SetuBridge replied December 26, 2024

Thank you so much for your kind words and 5-star review! 🌟 We're thrilled to hear that our app fits your company's needs and that you found it easy to set up and use. Our support team truly appreciates your recognition and is always here to assist whenever needed. Wishing you great success with your business, and we’re excited to continue supporting you!

January 10, 2025

Decided to re-brand my store and allow customers to design their own shirt or use my provided designs at an Affordable Price. I searched high and low and came across Custom Product Designer. From install to configuration the APP was smooth and simple to use.

They also have provided A+ customer support. There were some issues that needed resolved and Jay provided timely and fast support. Here is to the new partnership hopefully this will take my store to next level without having to rely on drop-shippers or print on demand providers I now have it in house. Swing by some time www.badhounds.com

Bad Hounds
United States
1 day using the app
SetuBridge replied January 18, 2025

Thank you so much for your thoughtful 5-star review! 🌟 We're thrilled to hear that Custom Product Designer has been a smooth and simple solution for your rebranding journey. It’s fantastic that you’re now able to offer personalized designs in-house, giving your store a unique edge!

We’re also delighted Jay could provide timely and efficient support to resolve any issues—your success is our priority! Here's to a fruitful partnership that helps take your store to the next level. Wishing you all the best, and we’ll definitely swing by www.badhounds.com! 🐾

Thank you for choosing us! 😊

February 12, 2025

Nice App , Easy to setup and User Friendly , First class support for the customer support team. We will get Instant replay form the customer support for any help that we need. When compare to other apps Price is Cheaper, User friendly and we have very good support.

Try Again
India
6 days using the app
SetuBridge replied February 13, 2025

Thank you for your amazing review! 😊 We're glad to hear that you found our app easy to set up and user-friendly. Our support team always strives to provide quick and efficient assistance, so it's great to know you had a first-class experience. We truly appreciate your support and for choosing us over other apps! 🚀🙌

February 17, 2025

SB Custom Product Personalizer is so detailed with necessary options to express your unique ideas for you and your customer unique style. if any problems arise SB Custom Product Personalizer custom service is a click away, they are surely to walk you thought to correct any issues. this app every simple even though i needed help now I'm confident in starting my business and watching it grow with the support of SB Custom Product Personalizer thank you for creating this app for growing business owner

Lovefrap
United States
2 days using the app
SetuBridge replied February 20, 2025

Thank you so much for your wonderful feedback! 🌟 We're delighted to hear that SB Custom Product Personalizer is helping you bring your unique ideas to life and supporting your business growth. Our team is always here to assist whenever you need it. Wishing you great success on your journey! 🚀😊

November 18, 2024

This app works great! I was able to set everything up as an amateur in development. When using it, I only found out that I was missing something. On enquiring with support, they offered to develop it specially for me. I never expected that answer. And the results are super!

I can recommend this app to everyone!

Winkel van Katoen
Netherlands
About 1 month using the app
SetuBridge replied November 19, 2024

Hi ,

Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you found the app easy to set up and that our team could assist with your specific needs. Your kind words and recommendation mean the world to us!

If you ever have more ideas or need further assistance, don’t hesitate to reach out—we’re always here to help.

Thanks again for choosing our app😊

Edited February 17, 2025

Had a great support here. Really friendly and fast.
App gives a great plus for customer experience and designing own product in a easy way.

Textilstudio Davos
Switzerland
5 days using the app
SetuBridge replied February 20, 2025

"Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our support team and that the app is enhancing your customer experience. If you ever need any assistance or have any suggestions, feel free to reach out. Happy designing! 🎨✨"

November 8, 2024

I have loved this so far. Support has responded at the latest within 24 hours, oftentimes faster.
This app has really helped me design my Laser Engraving website and offering the customization options similar to other giants in the industry like Yeti. Looks very professional and love it.
Support has been able to walk me through so much and be helpful with walkthroughs and screenshots. I look forward to continuing use of this app!

Doro Laser Engraving
United States
About 1 month using the app
SetuBridge replied November 11, 2024

Thank you so much for the amazing review! 🌟 We're thrilled to hear that the app has been a valuable tool for designing your Laser Engraving website and offering professional customization options. We take pride in delivering prompt, helpful support, and it's fantastic to know our walkthroughs and guidance made a difference. Looking forward to continuing to support you on this journey – please reach out anytime you need us! 😊

Edited February 1, 2025

On the first day, I was pleased with the customer service. However, on the second day, when I had additional questions, the response time was noticeably slower. I inquired about extra features and was informed that while these were available, they required an upgrade to a higher-tier plan ($49.99 per month). I accepted the higher price on the condition that I would receive the requested features. Unfortunately, after waiting two days for a demo without any follow-up, I decided to switch my custom product designer to “CUSTOMIFY.” I now find that this new design editor (Customify) better meets my needs and includes all the necessary features.

Rozovy
United States
4 days using the app
SetuBridge replied January 29, 2025

Thank you for your feedback! We're glad to hear that you were initially pleased with our customer service. We did try to connect with you via email but didn't receive a response initially. Once we were ready to show the demo, we shared it and made ourselves available to connect during business hours.

Regarding the additional features, we appreciate your understanding of the plan upgrade. Our goal is to ensure you receive the best value and the features you need. If there’s anything specific we can do to improve your experience, please let us know—we're happy to help!

We truly appreciate your support and would love the opportunity to enhance your experience with our app.