DECO Product Labels & Badges
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Reviews (1,186)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for enhancing product visibility and professionalism in Shopify stores, noting its ability to display custom labels like "Vegan" or "Bestseller." They appreciate its ease of use, intuitive interface, and seamless integration. The app is also praised for its reliable performance and responsive customer support available 24/7, with a free plan that offers significant value.
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Totally deceptive conduct. Offered a 20% marketing discount then refused to honour it. Contacted them to highlight this is unethical and didn't bother to respond or fix
Hi Chris,
This is Rossie from DECO team here.
Firstly, I sincerely apologize for the delay, your email arrived very early in the morning here (2 AM my time), so I wasn't able to reply right away. - I understand this may have caused some frustration for you. 😭
I've now sent you a detailed resolution in our email thread. Could you check and review it? 💕
Thank you for your understanding!
Best,
Rossie from DECO team
Customer support = 0. I've sent tons of emails to ask for help because some labels do not appear, no answer.
We are sorry for this unhappy experience and thank you for reminding us because somehow we haven't received the notification of your given access. We have immediately fixed the issue for you and mailed you back. Please double-check and let us know if there is anything else you need us to set.
Again, we are deeply sorry and hope you sympathize.
Thank you.
Basic interface and online support could not or would not assist - couldn't use it as a result so had to uninstall it! Waste of time.
After installing the app, product page gallery on mobile devices got frozen and customers couldn't swipe to see more images. After uninstalling the app, this issue got resolved. Looks like the app blocking product page gallery!
Hi Harmony Tree team,
I want to clarify that the issue is coming from theme incompatibility, which means a small component on the product page is incompatible with DECO. Therefore, the product pictures can't be swiped on mobile.
However, this could be solved with our support within 15 minutes.
We understand your frustration in this situation. We try our best to make as many themes compatible as possible. But since there are several themes and many versions, we can't cover it all.
We would deeply appreciate it if you could give us another chance to get this issue fixed. And we will be available as soon as you need.
Best regards,
Julie
DECO Team
Incredibly annoying app - has a fast scrolling marquee of other products on each page which is extremely distracting when you're trying to configure it. The app doesn't seem to include any labels by default so you have to make and upload your own which is quite a letdown considering the price!
How do I cancel the subscription so that no charge is generated?
I think that we should not say that there is a free plan.
Thank for your feed back. Once you confirmed charge you can cancel subscription by remove the app. We offer a free plan and you can see the detail of this plan in product description. That is just free for shops which have less 10 products. Thank you so much
Their developers broke the app 1 week before Christmas and caused major price discrepancies, caused a huge loss in sales and their supports solution was to go buy a different computer and try that. Worst app and even worse support. Don’t give these scammers a penny. Hope they go bankrupt.
Dear Shop Blue Diamond Boutique team,
Thank you for taking a chance on our label app.
For multi-option setup and during the busy season, we highly recommend you turn to PC for the best functioning.
Our team is also working on elaborating the mobile version to sync the user experience, which is about to fully released soon.
For now, Hana- the CS leader has emailed you to customize the proper solution. Please check your email to see the details.
Best,
Terrible app. Didnt say anything about max 20 for free version.
Hi Harald,
We would like to express our heartfelt thank you for your feedback!
Your valuable and insightful feedback help us identify areas where we need to improve, from that improved to better meet the expectations of you and our esteemed merchant partners.💖
We mentioned this on the pricing plan page in-app, but to help you and other merchants can have a better understanding, we immediately took action to update the pricing information in our app listing
If you're willing to come back, we will try our best to assist and serve you better.🙆
Kind regards,
Rossie
DECO team 🌹
Dear Index Rebalancing,
Thank you for taking the time to leave a review. We're sorry to see the 1-star rating and would really like to understand what went wrong with DECO Product labels and badges.
Could you please share what issues you experienced? Our team is ready to investigate and resolve any problems quickly for you and other merchants. 💕
We're here to help!
Best regards,
Rossie
DECO Support Team