Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and flexibility in managing and customizing product variants, including image addition. It's particularly beneficial for businesses with complex product lines and customizable offerings. The app integrates well with Shopify stores and various themes. Many commend the customer support team for their quick responses, helpfulness, and assistance with custom development work.

Edited March 23, 2022

PLEASE READ!!! I have a custom order business so not only do I need more variant options, but I need file upload, text box & other options. After downloading about 20 different variant/options apps, this one was the best. Even the variant apps that had way more reviews & way more downloads, this one was the winner. I literally took 8 days to play around with all of the apps, made pros & cons lists, plus tested the function within my site on listings. After pretty much studying them all, I finally narrowed the best down to 2 different apps... 1. another app, we will call "App X" (seemed to have it all, but I didn't like the look of the boxes. It was more cosmetic.)
& 2. this app "Product & Variants Options" (had everything I needed plus I loved the look, but I didn't like how the placement was appearing on my product page, as it had a tiny glitch. I knew if it couldn't be fixed I'd have to go with "App X"). Before I could make a decision, I messaged both apps customer service. Within 24 hours, someone from this app fixed the issue for me (this was a weekday. Weekends could be different). The placement on the product page is exactly where I hoped it would be & the glitch was fixed. "App X" took about 4 days longer to respond to me & ultimately never fixed the concern I had. Most people just download an app, test it out & delete if they don't like. And most people also just go with the app with the most reviews. I can vouch that I did the work & the research. Trust me! Save your time & download this app now. And if you have an issue, be patient & contact customer service. Im sure they will help! Thank you Jonas & Pham Ngoc Hoang for your superb work in helping me with all of my questions & fixing my technical concern!!!

ButterMakesMeHappy
United States
24 days using the app
BSS Commerce replied March 21, 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

May 4, 2023

I love that they will always reply me promptly when I have trouble in the app. They always aim to settle my problem within a day and willing to work overtime for me just to settle my problem as they know how important it is to me. From the start of helping me to settle the problem they never find me troublesome and never give up on their work. They go extra mile by giving me advice and helping me to change the colors of the button as well. Their app have so much extra features which other app doesn't have it. I highly recommend this app to everyone.

Also wanted to special thanks Jennie and the technician Duong Nguyen Du for the help. They always explain clearly to me and ensuring that I understand how the app works.

My problem is finally solved. I hope that my 1 last problem will be solve in the near future which they are currently working on it.

Thank you so much for creating such a wonderful app.

Cozytods
Singapore
20 days using the app
BSS Commerce replied May 10, 2023

Thank you so much for your 5-star rating! We are glad to hear that our customer service team has been prompt and helpful in resolving your issue. We are also pleased to know that you found our app to be comprehensive and full of extra features. Special thanks to Jennie and Duong Nguyen Du for their outstanding help. We understand that you have one more issue to resolve and we are working our best to ensure it gets sorted out in the near future. Thank you for your feedback and for recommending our app to everyone.

Edited April 9, 2022

I searched for an app that would allow me to have multiple variations of my items and was not able to find any other app that was as easy to use or as professional. I am able to list well over 1000 variations for each of my items. Support for this app is also crazy fast and crazy good, as they were able to customize my packing slip code for me! I would recommend this app to any shop owner that is in need of variations. Annie and Hoang Pham were amazingly helpful and quick to respond, thank you! strangemotion4x4.com

Strange Motion 4x4
United States
20 days using the app
BSS Commerce replied April 13, 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

April 14, 2023

Amazing app. Works well for my business and a lot easier to assign to products compared to the MANY that I compared it with. Solid support team, highly recommend!

Tip The Tails
United States
19 days using the app
BSS Commerce replied April 14, 2023

Thank you so much for your 5 star rating! We are glad to hear that our app works well for your business and that you found it easier to assign products to it compared to other apps you examined. It's also a huge plus to know that our support team had a good impression to you. We are continuously working hard to improve our products and services, so your kind words certainly mean a lot to us! Thank you for your support.

December 28, 2022

This is an amazing app for our online store! We have a store that sells Personalised Gift Hampers and wants to come up with more customisable options for the customer to select. BSS Commerce's app helped us achieve that.

I had a bit of trouble when setting up the App so I contacted their customer support via the live chat channel and got help from the support agent June Nguyen within seconds. Despite the slight time difference, she and her tech team did an amazing job. She provided comprehensive explanations and kept me updated at every step along the way. The technician, Developer Nguyen The Huy also helped me resolve the problem very quickly and accurately, and everything on the site now works exactly how I wanted. It's reassuring to have an App with great and timely customer support.

Fantastic support team and I would highly recommend this App if you're looking for a customisable option for your product page.

Yours Sincerely
Australia
19 days using the app
BSS Commerce replied January 5, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

October 4, 2022

I used this app to add colour swatches to our products as the number of variants allowed in Shopify did not meet our requirements. This app is easy to use and understand and helped us create a solution that did not require excessive cost and time spent on it. The support for the app is excellent, with special mentions to Josephine Dao who has been a great help with answering our requests quickly and to the dev Son PT, Huy NT, Duong ND who have made some changes to the front end of the app so it fits our requirements.

Jo & Co Home
United Kingdom
15 days using the app
BSS Commerce replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

November 23, 2022

I use this app to help me provide customers with various options for our custom made products. June & Nguyen were awesome to work with and solved our problem very fast!

Zorian Sports LLC Baseball
United States
15 days using the app
BSS Commerce replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

May 11, 2023

Amazing customer service and app! We had a few issues with integration due to the pre-existing customizations to our theme, but the BSS Team was so responsive and helpful in ensuring everything worked properly. We're very happy with the performance of the app and the world class customer support. Highly recommend!

L&C Cabinetry
United States
12 days using the app
BSS Commerce replied May 16, 2023

Thank you so much for your 5 star rating!

We are delighted that you're so happy with the performance of the app and our customer service. We appreciate a lot for your kind words and we are glad that our team was able to help with the integration issues.

Thank you for the recommendation, we really do appreciate it.

October 10, 2022

I had two small issues and they were resolved quickly. I worked with Joy twice and developers Huy NT and Nguyen The Huey. I'm currently on the free plan and it suits my needs, but once I need more product options I feel confident in choosing this app for a paid version.

Q Signature Gallery
United States
12 days using the app
BSS Commerce replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

Edited April 4, 2023

Great app and absolutely great customer service!
I would definitely recommend this app.

And Emma one of their customer service execs is wonderful, very knowledgable ane helpful

ooqood
Qatar
11 days using the app
BSS Commerce replied April 11, 2023

Thank you so much for your 5 star rating and for such kind words! We are happy to hear that you've had a great experience with us and that you would take the time to recommend us to others. Our agent works very hard to ensure each and every customer has the best support and we're delighted to have made a positive impact on your experience. Thank you again!