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Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to add unlimited custom options to products, surpassing Shopify's standard limit. They praise its user-friendly interface, diverse option styles, and smooth integration with themes and other apps. The app's performance is consistently effective, and the support team is known for their quick responses and problem-solving skills. Merchants value the app's features like image uploads for each variant, unlimited choice sets, and customizable option displays. It's recommended for businesses looking to offer a broad range of customizable products.

June 15, 2023

Good support team, well crafted app. This app solved many issues other apps were unable to, including customers being able to remove the personalization upcharge item.
United States
5 months using the app
BSS Commerce replied June 20, 2023

Thank you for taking the time to leave a 5 star rating!

We're very pleased to hear that you found our support team to be helpful and that our app is well crafted. We're particularly glad that our app could solve the personalization upcharge issue, something that other apps could not.

We deeply appreciate your feedback and are grateful that you chose to use our service.

June 23, 2023

A great dev team behind this app, we hope to switch all our sites that utilize customization to this app.

Gotham FC Shop
United States
5 months using the app
BSS Commerce replied June 27, 2023

Thank you so much for your 5-star rating!

We're thrilled that you think so highly of our dev team and the customization options available with our app. Your feedback is invaluable to us and it really encourages us to continue striving for excellence.

Thank you again for your 5-star rating!

June 14, 2023

They have some of the most amazing customer support. The support team replies fast and helps with any issues! They helped me setup everything and helped fixed things for my store.

Moshi Bears
United States
19 days using the app
BSS Commerce replied June 15, 2023

Thank you for your 5-star rating and kind words about our customer support team!

We are delighted that our team was able to help you quickly sort out any issues you had setting up your store. We appreciate your support!

Edited March 19, 2023

I downloaded and used the Product & Variants Options app, and I have to say that I am thoroughly impressed with it. Initially, I had a lot of questions and concerns about the settings and how to make the options work effectively on my site. However, I was able to reach out to the app's support team, and I was lucky enough to be assisted by Jolie Nguyen. They are very responsive and professional, and they go above and beyond to ensure that their customers are satisfied. I was extremely impressed with the level of customer service that I received, and it is clear that the team is genuinely committed to ensuring that their users have the best experience possible.

Jolie was the most patient and helpful supporter who took the time to walk me through the entire setup process. She provided me with all the necessary information and was very responsive to all of my questions and concerns. She even went the extra mile to help me contact the developer, Nguyen Duc Duong, when I encountered some issues while using the app. Even if my questions are extreme, they both found a way to figure it out.

The stress of creating a website that needs so many variations for each of our product is extreme and we have tried any different apps but this by far is better than the others! The simplicity of the app and the variations of the option sets excelled the other apps by far. The interface is very user-friendly, making it accessible even for those who are not tech-savvy.

All-in-all, if you are looking for a versatile and user-friendly app that can help you add custom options to your products, then the Product & Variants Options app is an excellent choice. With its intuitive interface, robust features, and excellent support team, you can't go wrong with this app. I highly recommend it!

Zealo Gear
United States
7 months using the app
BSS Commerce replied March 24, 2023

Thank you for the wonderful 5-star rating and for your glowing review of the Product & Variants Options app! We really appreciate your feedback and it's great to know that our agents are providing excellent customer service and that you found the app user-friendly and feature-rich. We're glad that you found it such a good fit to create the variations of your product and thank you for recommending us! We hope you continue to enjoy using our app.

June 6, 2023

Product Variant Options by BSS Commerce is an absolutely superior product. It's an elegant, well-designed solution for Shopify stores with product lines that have a complex array of variants. If you're looking for an app that will implement both product pricing with dynamic updating AND conditional logic - look no further. It handles the creation and assignment of option sets beautifully, as well.

When I did run into an issue, their support team was friendly, professional, and handled the problem that very same evening for me. I cannot recommend this product highly enough!

Heart and Sol Designs
United States
10 days using the app
BSS Commerce replied June 7, 2023

Thank you so much for the 5-star rating!

I'm so pleased to know you had a positive experience using Product Variant Options by BSS Commerce. We strive to provide our customers with the best service and the best platform possible. We're glad to hear that you found it elegant, well-designed, and that our support team was quick to help.

Thank you for your kind words and for your support!

February 17, 2023

Thanks a lot for the BSS support service! A great dedication from Joy Nguyen - my support agent. I had some issues with the display of the option sets as I just wanted to display some option sets to specific product pages. I contacted BSS team for their support, and they did not disappoint. Joy Nguyen looked at my case, and she thoroughly explained the issue with my setup. Bravo, her resolution worked! I also wanted to test the app on a trial theme and Joy Nguyen again advised that I publish the new theme for some minutes so that the app code can run. Such a pity that the trial theme seems not being able to publish, but it’s ok. I still well respect BSS team and I love how they try to explain in simple way so that customers can understand how the app should be used. I think you guys have done the job quite well, and you should keep up with the great service. Anyone should give BSS a chance to have a try with this app. This app is quite friendly. Surely I will contact them again if I need their support in the future. Thanks so much Joy and BSS team!

J_mila Beauty
United Kingdom
8 months using the app
BSS Commerce replied February 23, 2023

Thank you so much for your kind words and 5 star rating! We are so glad to hear you are satisfied with the level of support provided to you and that Joy was able to assist you with your issue. The experience of using our app is of utmost importance to us and we are humbled to learn that you think the app is quite friendly. We appreciate your feedback and hope to serve you better in the future.

Edited January 3, 2023

I would recommend this app to anyone searching for a product & variant app. This app is everything a business needs to offer variants. I personally run a customizable art, crafts and carpentry business so the ability to add multiple variants works wonders for me. I do wish there were more training videos to help people starting out understand the different sets, but after a little trail and error anyone can get the hang of it. If assistance is ever needed the staff (Jena Nguyen) to be specific in my case has been beyond helpful when I needed support! Highly recommended! Great job and thank you Jena!

United States
10 months using the app
BSS Commerce replied January 3, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at and our agents will be right there.

Wish your business all good!

May 21, 2023

Support staff is great! They are responsive and solve the issues effectively and efficiently. The app overall is a good. It does exactly what its design to do and accomplishes what is not "standard" from Shopify.

Madd Retros
United States
7 months using the app
BSS Commerce replied May 22, 2023

Thank you so much for your 5-star rating!

We are grateful for your positive feedback about our support staff and our app. We strive to provide an excellent product that does exactly what it is designed to do and more. Thank you for your support!

April 17, 2023

great and easy access I was very shocked that each option has a demo for you to learn and navigate through each process I love this app thank you so much

Royalty Hair Extensions
United States
8 months using the app
BSS Commerce replied April 19, 2023

Thank you so much for your 5 star rating! We are thrilled to hear that you were so impressed with the options with demos that are easy to learn and navigate! We are grateful for your support and love hearing from you. Thank you!

January 7, 2023

A big shout out to Joy Nguyen and Nguyen The Huy who solved my issue! I had some incompatibility issues between BSS option app and Pickup app. At first the two apps were not compatible with each other. Then I reached for both dev team of both apps and I received great support from them, especially BSS team! BSS dev team, especially dev Nguyen The Huy exchanged a lot of information about checkout button event and add cart event with the dev team of Pickup app via Joy Nguyen - support agent. Joy is attentive and always caring to my case. Then they do all things about the coding system for my site about the compatibility event and thankfully, it seems working. Though the Pickup app is not totally compatible with BSS option app (due to the another app changing some “action” of form cart page, which leads to null value), dev expert Nguyen The Huy has manually edited code for my only site so that both 2 apps work well at my site. I highly recommend you guys come to reach the support service of this app if you want to have any incompatibility issue and any app issue. Joy then told me to remove the payPal options from product and cart page so that the app run well. Thank you guys so much for your detailed dedication!

United Kingdom
3 months using the app
BSS Commerce replied January 13, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at and our agents will be right there.

Wish your business all good!