Reviews (6,430)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective customer review management, which boosts trust and conversion rates. They appreciate the user-friendly setup, customizable review displays, automated emails, and loyalty programs. The customer service team is noted for their responsiveness and helpfulness in resolving issues, enhancing e-commerce operations and customer loyalty through a reliable and adaptable system.
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Perfect app, simple to use. I had a problem while migrating from an other reviews app, and the help desk was very professional, helpful and offered a complete and really quick help. I definitely recommend the app!
They were very helpful troubleshooting an issue I had. They sent a request to access my store and fixed it for me, which was very helpful because I am not the most tech savvy.
Ive been using this app for numerous of years and never had a problem nor glitch. I was a free customer initially and now paid.
When support is required they are prompt to reply and swift in finding solution and or help in fixing themselves.
Thanks for awesome app and superior customer service/support.
Warning: After using the reviews app only, I switched to a full year plan of Full Suite (Loyalty and Reviews) with Stamped. The loyalty portion did not work, with an obscure explanation that it would work when I was migrated to their new Loyalty 2.0 (despite the fact I had just signed up). They refunded me, and I returned to working with Smile for Loyalty. Since then (April 19), Stamped is no longer sending review events to Smile, despite the apps being configured correctly. I have escalated service tickets in for over 5 business days with no solution.
When ever I have issues with the app, their support team is quick to reply and assist. Their team is savvy with editing themes and fixing any possible issues with your code when installing the ratings to your pages ^_^ I've been using them for about a year now and they're well worth every penny!
Excellent customer service. We needed assistance to get up and running and the team were so helpful and got back to us really quickly. Its a great app, really user friendly and really helps to boost sales.
Customer Service was fantastic for us! Had an issue with customers leaving rave reviews but giving us 1 star. Vi was able to help me address this issue promptly! Thank you so much Vi!
Very useful product and great service too.
Many thanks to Arjun!
Works great on our site and the support staff is very helpful and quick to resolve any technical issues. Highly recommended ;)
Perfect app for our website. Easily integrated and easy to reach support and get assistance when we need it.