Reviews (6,416)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for generating customer reviews, crucial for building social proof and increasing sales. It features a user-friendly interface, easy setup, and seamless Shopify integration. The support team is responsive and knowledgeable, quickly resolving issues. Additionally, the app offers customizable widgets, supports loyalty programs, and handles user-generated content, enhancing its versatility and effectiveness.

October 10, 2024

Use this app if you want to get sued for being out of compliance with American ADA WCAG accessibility issues.

They don't care about you or your business and it shows because they don't do anything about it.

bkr
United States
About 3 years using the app
August 16, 2024

New updates on the app make it worthless to use, and basic features like import reviews are not working anymore.

Kitchen Groups
United States
Over 4 years using the app
November 4, 2024

This app does not work as stated. Review imports are nigh on impossible, conflicting info is given re. date formats and errors constantly get thrown up. Also, the app incorrectly inverts dates for some reviews if import achieved - giving future dates for reviews (e.g. 3 December 2024). Also, the app is so slow to update changes made (i.e., 24 hours for a small change to an email review template). Unusable.

Dunethin House Designs
Australia
6 days using the app
August 23, 2024

All of our reviews are gone... please help

HappyLaulea
United States
Almost 8 years using the app
June 19, 2024

widget is constantly buggy and customer support are almost non-existent. They cant be contacted by live chat and you will have to wait a whole day just to get a simple fix. Strongly doesnt recommend

The Pet Ministry
Singapore
Over 4 years using the app
May 18, 2024

Warning: After using the reviews app only, I switched to a full year plan of Full Suite (Loyalty and Reviews) with Stamped. The loyalty portion did not work, with an obscure explanation that it would work when I was migrated to their new Loyalty 2.0 (despite the fact I had just signed up). They refunded me, and I returned to working with Smile for Loyalty. Since then (April 19), Stamped is no longer sending review events to Smile, despite the apps being configured correctly. I have escalated service tickets in for over 5 business days with no solution.

Little Zen One
Canada
Almost 3 years using the app
April 30, 2024

Try to contact support for immediate support , but unfortunately you need to email support and wait God knows how long!!!!!!!!!!!!!!!!!

Mosaic Jewels
Canada
Over 5 years using the app
April 7, 2024

We paid upfront for a year for your reviews using Mustafa N. as our account support, and our development project took far longer than expected. We are still going and its nearly a year later. Stamped refuse to refund us or provide credit to reflect the delay. We have not used your software at all, and yet they say we are not entitled to a refund or anything, which I find egregious and this is something everyone needs to be aware of. Someone from Stamped, please contact me to arrange a resolution as I don't want to write bad reviews all over the place. Thankyou

Joonya (AU)
Australia
5 months using the app
November 22, 2023

Charged every month on multiple stores. Yet havent been able to access in over a month, support is horrid. They say update the app when there is no clear indiciatino on how to update. Not sure what we are paying for at this point. We never leave comments but after the expierence here is was just.

Natty Superstore
United States
4 months using the app
Stamped.io replied November 28, 2023

Hello Natty Superstore team,

We truly regret the frustration and inconvenience you've experienced. It's disheartening to hear about the challenges you faced with our service and the support received. I looked into your case and saw that we've responded swiftly to your support ticket and followed up after noticing your review, eager to assist and resolve any issues.

Your feedback is invaluable, and we're committed to addressing your concerns promptly. Please check your inbox for our recent correspondence, and let's work together to ensure a smoother experience for you.

Your partners in success, all of us at Stamped.

December 19, 2023

Zero stars. Hard to use and navigate. Won't input into website. Keeps give error codes.

Chop'D Ratz Garage
United States
5 months using the app
Stamped.io replied January 3, 2024

Hello Chop'D Ratz Garage Team,

We're sorry to hear about the challenges you've faced with our product. It's unfortunate that you've encountered difficulties with usability and navigation.

We couldn't locate any support tickets under your name, and we'd really like to assist you directly with these issues. Please reach out to our Support Team with the specifics of the errors you're encountering, and we'll do our utmost to resolve them swiftly. Your feedback helps us improve and ensure a better experience for you.

Thank you for sharing your concerns with us.

Your partners in success,
All of us at Stamped