Reviews (6,435)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for generating customer reviews and boosting conversion rates through enhanced social proof. Features like automated review request emails, customizable displays, and review import capabilities are particularly valued. The loyalty scheme and various widgets also enhance customer engagement. Merchants praise the responsive and knowledgeable customer support, user-friendly interface, and easy integration, contributing significantly to their satisfaction.
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I would highly recommend this app to businesses. There is no doubt that our sales have been greatly enhanced due to the product reviews. Customers will not always believe what your site says about your products, but when unbiased customers leave reviews they sit up and take notice. Just wish I had starting using this app earlier.
Great app. Very patient and helpful team. Thank you. Will recommend to anyone. Please keep up the good work.
Using from almost 3 years, I must say this app has helped us in getting more reviews, customer feedback and off-course repeating customers. The tech support is top notch. So if you are reading the review to decide then I would suggest give it a go. You are not going to regret it.
I love the flexibility of how to show my reviews, some other apps haven't allowed me to change the appearance of the widget. Thanks for a great app!
If you find aother review app I would install them instead. Support is not good. ZERO clarity. First you have to wait at least a day to respond with a problem VIA EMAIL ONLY, then ITS NOT CLEAR what the solution is when they do respond. Then you have to keep going back and forth waiting at least a day in between to get any clarity on what needs to be done. It doesnt seem like they put themslves in the shoes of their customers. Dealing with them has been really frustrating at this point. There is no live chat and anyone you can interact with directly so if you have a technical error then you have to write an email and wait for an answer which is around a day. Then I have come across having MORE questions after receiving their answer and then wait another day because they are NOT clear at all. THis can go on for days and days. Terrible use of time and completely not efficient. They also don't answer some questions that you may ask even though your business hinges on resolving the technical problem from their app. I still dont have the app working correctly after I just UPGRADED to try some other functions. Its been DAYS and DAYS now and the problem is not fixed and again waiting for their response. In addition if they have site maintenance they DO NOT let their customers know beforehand. Most places send an email out saying we are going to have maintenance on this day. I had to get on the phone with shopify see if there was anything wrong on my end, they have to write a support ticket, reach out to the app..you see where a lot of the issues are. Then I finally heard back they are updating the site and no idea when that will be fixed. Come on. PLEASE COMMUNICATE CLEARLY WITH YOUR CUSTOMERS. Not good customer support at all and you have to wait forever to get resolution.
Hi there Sweetwater team
Thank you for taking the time to share your feedback with us.
I'm sorry to hear about the issues you've been experiencing with our support team and product. We understand how frustrating it can be to have technical issues and not receive clear communication from us.
We understand that our email-only support system can cause delays and does not offer the immediacy of a live chat system. While we currently can't support a live chat option, it is something we're working towards.
We're working hard to improve our response times and communication processes to ensure that we provide our customers with the best experience possible. We are a small team, but we strive to offer world-class support.
We understand that waiting for a response and going back and forth for clarification can be frustrating and time-consuming. We're committed to making sure that you have a better experience in the future by improving our communication process to ensure that we provide clear and direct solutions to your concerns.
We're also sorry to hear about the technical issues you faced after upgrading to try new functions in our app. We understand how important it is for you to have our app working correctly, and we're working hard to resolve these issues as soon as possible. The issues have all been resolved and we look forward to continued stability here.
Regarding the site maintenance issue, we did send out notifications, but we agree we could have sent more. We understand that this can cause confusion and frustration. We're working on improving our communication process regarding site maintenance and will make sure to keep our customers informed in the future.
We appreciate your feedback and want to assure you that we value your business. We're committed to providing you with the best service possible, and we'll continue to work hard to improve our support team and product. If you have any further concerns or questions, please don't hesitate to contact us. We're here to help.
Excellent app. and a very good supprt team. It improves the interaction with your costumers and let you know their opinion.
Love the customer support service! Very quick and detailed answers! Thank you Ashok for helping us out:)
Love the app and functionality. It's also very easy to install, even if you have a theme that's not supported enough. Also, tech support is top notch! Ridiculously fast response for an issue I was experiencing.
Having reviews has helped my sales considerably, and the customer support is excellent. They respond quickly, and go above and beyond to help.
I'm really pleased with this add-on. It was pretty simple to set up and I'm now getting a couple of reviews coming in each day without any effort.