Reviews (6,397)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and conversion rates through effective customer review management. Key features include automated review request emails, customizable review widgets, and the ability to showcase product reviews with photos and videos. The app is user-friendly, offering easy management of review content and rewards programs without needing coding skills. Merchants also praise the app for its reliable performance and high-quality product images in review emails. The customer support team is noted for their responsiveness and effectiveness, often providing site modifications and quick solutions through instructional videos and direct communication.
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Nothing about this app functions properly. I cannot even figure out how to change the product photos.
Hi there Arcadian Hair team:
Thank you for sharing your feedback with us. We're sorry to hear that you've been facing difficulties with the functionality of our app. Our team is committed to providing a seamless experience, and we apologize for any inconvenience caused.
We're glad to inform you that the specific ticket you reported regarding changing product photos has been promptly resolved by our dedicated team member, Ben. We appreciate your patience and understanding while we worked to address the issue.
If you encounter any further challenges or have any questions regarding the app's functionality, we encourage you to reach out to our support team. We're here to assist you and ensure that you can leverage the full capabilities of Stamped.
Thank you again for your feedback, and we appreciate your ongoing support as we continue to improve and enhance our app.
Terrible app with even worse support, I'd high advice not to get everything set up on this app, try Okendo, we're going to start transitioning to that
Updated in 2024 July:
Stamped changed its billing policy to a tiered one based on number of orders per month. We import all our orders from another platform into Shopify. These orders do not have email addresses and yet are counted towards the monthly order limit.
2020:
I used this app to collect more user generated content e.g. photos, use cases for our products and also to display reviews based on product groups instead of individual products.
Support was responsive and effective in helping us resolve issues encountered during set-up e.g. custom fonts, custom forms. Working great now. Thanks Alyssa!
Dumb. We are trying to transfer reviews - and you cant even upload their downloaded .csv file to their program. You have to take their downloaded template, and then manually transfer every line to their custom upload template. Literally the dumbest thing I've ever seen and is waisting my time. Switching programs now.
Hi Grip Clean tam,
We are sorry to hear about your experience with the .csv file and transferring reviews between products. We have followed up with you separately on your support ticket to address your questions.
Our review export functionality is actually designed for transferring reviews to another app or for backup purposes. If you share the old vs new Product ID we will happily map the reviews accordingly!
You could also assign a review to another product using the below guide, this will need to be done be one at a time.
https://support.stamped.io/article/1059-assign-reviews-to-another-product
We hope to hear back from you and are standing by to assist!
I have been using this app on my store for quite some time and it's always been awesome. One of the biggest complaints I have however is the constant changes lately to the app. I had requested from support many many months ago to help me install a specific widget because it was not working for me and they asked me to make them "part of the store" and I did and they NEVER even logged in and installed anything. So...I gave up on wanting that feature. Still, kind of annoying the lack of follow-thru from support. Also, the box that pops up when you are in the app itself moderating reviews ext, WILL NOT GO AWAY! I am so tired of completing the same two steps over and over and over again and the "box" not marking those two things done so it will go away. Please fix your bugs and please learn to follow through and customer response.
Used to be an amazing app. They were recently bought and now the customer service SUCKS now! Way over priced. Such a bummer. Tom with stamped was the whole Reason we stayed with this app. Customer service is EVERYTHING!!
This app is a train wreck. Their database constantly gets buggy and doesn't display our reviews correctly. Customer service seems overwhelmed and support takes weeks to resolve simple issues. I pay over $1,000 per month and am regretting it.
Hello KITSCH,
Thank you for your review and feedback.
We apologize for the issues you are facing with the dashboard interface. Our engineers are currently working on resolving the concerns, and we will get back to you once they have been resolved accordingly.
We had a customer who unsubscribed from the Reviews email from Stamped.io still receive an email from Stamped.io with a follow up email requesting a review. Now the customer is threatening to report us for violating the spam act.
Be careful, there seems to be a glitch in Stamped.io's system with unsubscribes.
Hello PROCLAIM team,
First and foremost, we want to assure you that we take compliance seriously. Stamped is dedicated to providing services that align with all applicable laws and regulations. In particular, we are fully committed to adhering to email marketing guidelines.
It's important to note that review request emails, like the ones Stamped.io sends, are generally considered transactional or relationship-based emails. These emails aim to enhance the customer experience, gain insights into product or service satisfaction, or improve the quality of products or services based on customer feedback. They are not primarily focused on advertising or promoting products, making them distinct from marketing emails.
However, whether an email qualifies as marketing or not can depend on its content and intent. If a review request contains marketing elements, such as promotional language or offers, it could potentially be classified as a marketing email and would then need to comply with the CAN-SPAM Act's regulations.
Our email templates are designed with compliance in mind, including features such as unsubscribe options. These templates offer a high degree of customization to allow you, the merchant, to ensure your communications meet the required standards. We've aimed to provide you with the tools to fulfill your responsibilities regarding the content and compliance of your emails.
While we believe that our templates and features support your compliance efforts, we also understand the importance of addressing any concerns or areas for improvement. Our team is here for you if you have any specific questions or require assistance in making your email communications fully compliant.
Your feedback and diligence in reporting your concerns are valuable to us. Rest assured, we are committed to working with you to maintain a high level of compliance in our services.
Your partners in success,
All of us at Stamped
new update (October 2023)
THEIR SERVICE HAS BECOME PATHETIC! THEY CANT RESOLVE A SIMPLE PROBLEM. OUR TEAM HAS BEEN COORDINATING BUT THEY AREN'T ABLE TO RESOLVE THIS.
update- after complaining they did respond, thank you. THEY HAVE STOPPED RESPONDING TO US AFTER SUBSCRIBING TO THEIR MOST EXPENSIVE PACKAGE. BEWARE BEFORE YOU PAY THEM SO MUCH !
Collected Annual Subscription payment (In excess of $1000) on a monthly basis. Very poor communication and am still currently waiting for a response to numerous support tickets and a refund. Such a shame as the app is fantastic. I have referred associates of mine to use the app and am so angry that I have received such poor customer service after being an advocate.