Reviews (6,430)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective customer review management, which boosts trust and conversion rates. They appreciate the user-friendly setup, customizable review displays, automated emails, and loyalty programs. The customer service team is noted for their responsiveness and helpfulness in resolving issues, enhancing e-commerce operations and customer loyalty through a reliable and adaptable system.
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Great app for UGC and helpful support as well :) Have been using stamped for some years now. Highly recommendable.
I just installed the app and i'm loving it already. Customer service is fast and very helpful! I'm so glad i installed this
We use this app for reviews on our website. Every time we need help the support team is quick to respond, answers all of our questions and helps us learn new things about the platform. Highly recommend using this app!
Judy with Samped.io couldn't be better to deal with. We needed special assistance to resolve an issue related to old reviews displaying for new products. She was knowledgeable, professional and responsive, and most of all patient while we worked through the challenges and found a resolution. I would recommend this company to any business looking to improve their review workflow.
Good app...but requires $$ for the good features.
Features like social media share and limit throughput.
Stamped.io has helped me so much with gaining social proof for my business. Recently I wanted to make sure star ratings were on both my products and collections pages (didn't realize it was possible to do it on collections pages without unique code), and the Stamped team set it up for me in a matter of minutes. Thank you so much!
Hello there,
Thank you for your review and kind words!
We're glad to hear that Stamped.io has helped to increase the user-generated content for your business.
Our support team is heartened by your kind compliments as well.
Thank you again for your continued support :)
Very easy to set up and customize. Also makes it easy for customers to review directly in their emails.
Great support. Fast and thorough.
Hello Precise Medical Supplies team,
Thank you for taking the time to share your positive experience with our support team! We're delighted to hear that you found our support fast and thorough.
At Stamped, we strive to provide exceptional assistance to all our valued customers, and your feedback motivates us to continue delivering top-notch support.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and support your success.
Your partners in success,
All of us at Stamped
I had rated them a 1 star because they have no chat and it took forever to get a reply to an issue. The second issue is that they point to the documentation which is terrible. Example: I wanted to upgrade and get video reviews ability. You go to the app and search for video and nothing comes up. Their answer was upgrade and then you will see what you need... Anyway, they did get back to me and answered all my questions. I did upgrade. I wanted to move the Q&A out of the reviews section because people looking for answers would not think to look in the reviews for it. They custom moved it for me in the same day! It seems that they are quite competent and responsive. They just need to either implement a chat or improve the documentation. Their email turnaround time did improve dramatically. In the end, on a live site what maters is effectiveness and they delivered! worst customer experience ever! They have no chat. For a live store when something goes wrong, you want answers fast. At best, it takes 24-48 hours for a response and most of the time it takes going back and forth many times before anything is resolved which translates into a week to resolve any issue. They are located in Asia so there is always a day lag time. If you post 3 questions or have 3 issues, they usually answer only one forcing you to constantly repeat yourself. Forget if you have a complicated problem that you need to chat with someone or call.. I have stayed with them because they will do their best to find a solution for you when other apps simply provide terrible service
Hello there,
Thank you for your feedback.
After looking at our records, we received 2 different tickets from your account, and for both tickets, one was replied within 13 minutes and the other ticket was replied within 20 minutes. We also have a really strict policy of replying to any ticket within 12 hours, and this hasn't changed in the last 2 years.
We aren't quite sure if you're referring to our app, our support has attempted to reach out to you over a phone call but it got redirected to a voicemail.
We will continue reaching out to you personally to resolve any issue you're facing swiftly.
Allowing customers to upload photos of their setups in their reviews has been a game-changer. The app plays nice with our theme and when there was a minor tweak needed for our theme, the team at Stamped.io modified the css for us. It's wasn't a major issue at all, but Shopify calls products without variants "default title" and this was showing in the product name for the reviewed items. They updated the CSS for us very promptly. This review app is worth the price and it really does a good job of contacting customers and soliciting reviews. We saw a HUGE boost in the number of reviews posted once we deployed this app.