Reviews (6,212)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to generate customer reviews, enhancing product credibility and providing social proof. They appreciate its user-friendly interface, responsive support team, and customizable design that aligns with brand identity. Seamless integration with other platforms and continuous updates, including loyalty schemes and keyword search features, are also noted for boosting customer engagement and sales.
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Very easy to implement, I like that the reviews are collected right within the email. It integrates very nicely with my theme, currently using Venture.
Also nice that I can customize the email with the look and feel of my store.
Hey Countryside Home Decor,
Thank you for your review and kind words :)
We're glad to hear that you found the setup easy, our in email form in definitely a great tool to help increase conversions for your store!
We hope that you'll have a great time collecting reviews with Stamped.io :)
Great customer help. A few things confused me, but the customer help got on to it within hours, so that was super helpful.
Easy to use and effective. The reviews started coming in as soon as we installed the app.
Had a support question and got a useful reply in no time.
Excellent review app with an amazing support team behind it if you need them! We highly recommend it.
Hi there Open Road Team
Wow, thank you so much for the amazing review! We're thrilled to hear that you're loving our review app and that our support team has been able to assist you. We're grateful for merchants like you who take the time to share their positive experiences with others.
If you like our Reviews product, check out our Loyalty product as well! It's a great way for you to offer rewards and exclusive perks to your customers for using your product. They can earn points for writing reviews, referring friends, and making purchases. Plus, they'll get access to special discounts and promotions.
We think your customers would love it and encourage you to check it out.
If you ever need any assistance, don't hesitate to reach out to us. We're always here to help and ensure that you have the best possible experience with our product.
Thanks again for choosing our app and for being such an amazing customer!
I love how the customer doesn't have to navigate away from their mail inbox to create the review - makes it easy for them!
We use this app to consistently add $7 to $15 in additional sales to over 60% of our customer carts. The value-add to our Facebook campaigns is incredible. Highly recommend.
Great customer support so far. The customization is quite easy to do, even for non developers. I'm looking forward to seeing results and sales conversions through this... let's see!
Very worthwhile app for those with the Shopify Reviews app. This app clearly adds an important main function (auto-emailing review requests) but also has some other nice extensions. I had no problems installing or configuring the app and it has been functioning without issue for a few weeks now. I've already gathered a number of new reviews. I feel like many apps end up costing more than the value they provide - certainly not the case here. In my opinion, the value you're getting as a business is well in excess of the very low cost for the app, even the full feature version.
Update: I finally got ahold of the correct person and they were able to get my issue resolved within a few hours. The issue turned out to not be a problem with my (product_id) data but a cache issue with their servers. Thank you very much for stepping in and figuring out what the real issue was and getting it resolved. You provided great customer service.
I've used this app for a while and the support used to be really good. I've had a issue for a week were reviews imported just don't show up on the product and if I search for the product_id I can't fined them. I've been emailing back and forth with support and they won't really look into the issue. just telling me that the reviews have been synced or sending me a document telling me how to reassign reviews to other products. The support for this app used to be great but once it starts taking over a week to get help its not use-full anymore.
Hello there,
Thank you for your feedback!
Our team will be getting in touch with you shortly to rectify the issue you are facing with your reviews.
We realized that the reviews you've imported had incorrect product data (product_id), and hence the product isn't attached to the correct Products.
The issue has been resolved for ya as per our latest email to you :)
Our support team is always dedicated towards helping our users, and we will take your feedback seriously and check on our processes to manage our support more effectively :)
Thank you!
I am giving this 2 stars for the following reasons
1. Support is terrible. It takes 24 hours for a response, then if you need to respond to their response it takes another 24 hours. The support staff is unhelpful and doesn't think beyond what is written to what the problem can be. 2. I also recently added stamped reviews because of the bundling cost savings...big mistake. It took 3 weeks to import from my other platform. I had to send them updated exports. Their "easy importer' does not work! I kept getting errors despite doing it EXACTLY as they document. I sent it to them to do ... 3 weeks later...the points are imported. I had to go back through transactions while waiting to ensure point values were correct, which they weren't. The UX also doesn't display points unless you click on each individual profile. The UX loads slowly so it's torture working in the app also. I'm not saying don't use them...but ugh the onboarding has left such a bad taste in my mouth.
Hi Emily,
Thanks for taking the time to provide your feedback, you have raised a few concerns here so please allow us to address each one!
We have a small team and can only offer limited support over the weekend, which can certainly cause some frustration when you're waiting for our help. In just a few days we will actually be releasing a new schedule that should help bolster that support coverage. Our team operates across multiple time zones and previously we would allow tickets to move across teams to whichever was online. We found that this created a breakdown in communication so currently we try and keep each request assigned to one support rep. I know that this can cause some added delays, and we're looking at timezone based routing to alleviate this.
Yours is the first concern I've come across in regards to the "easy importer" so I've flagged this to our product team in the hopes that we can address all of your concerns. Afterall, we can't call it the "easy importer" if it's not easy!
The intermittent slowness you've reported is a side effect based on growth in our customer base compounded by seasonal increase in site visits calling the endpoints connected to our site widgets, we have been seeing a bit of an uptick in response times and 500 timeout errors.
The good news is our wonderful product teams have identified a permanent fix and we should be a few weeks out from seeing the stability our merchants have come to expect from Stamped.
I know that was a lot, but I'll be sure to reach out directly as well to see if there's anything we can do right now to make you feel more confident in our products.
Thanks again for taking the time to share your feedback, my apologies for your recent experience