Reviews (6,219)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to generate customer reviews, enhancing product credibility and boosting sales. It features user-friendly tools like loyalty programs, automated emails, and customizable widgets, and integrates well with other platforms. Regular updates show a commitment to improvement. Exceptional customer support is frequently noted, with staff providing responsive, knowledgeable assistance, including customization and technical help.
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Paid for one of the versions, you basically get no features, and have to pay even more for basic features. Contacted for a refund but just get sent round in circles by a chat bot.
Hey there Holiday Bottle team,
I'm sorry to see you've had this experience.
The basic plan is a great place for new and small businesses to start with; it comes with all the standard features of our product that let you collect and display reviews. It is true that higher plans have additional features which may be what your business is looking for.
I have located your support request and it looks like you submitted using our old support email hello@stamped.io please note we are now using support@stamped.io for all support requests.
I have flagged your request and one of our product support reps should be in touch soon to help you out.
If there is anything we can do to help you succeed please let us know!
I like the app. Unfortunately, I can't use it's default payment gateway for my products. Otherwise, it reallly is a great application.
Hello there!
Thank you for your review :)
Stamped.io isn't restricted to any payment gateways, there are actually no restrictions at all :)
You can use our app on your storefront regardless of the payment gateway you use.
If you need any help with the installation, our support team can assists you with it! Simply contact us at hello@stamped.io, and we'll be here 7 days a week :)
Thank you!
The app seems fine, but this is the only App I have ever installed that does not offer good support. There is no real time chat available. I have an urgent problem trying to get my past orders imported and I can only submit a lifeless form for help. The auto responder says "we will get back to you in 12-24 hours, but this may be longer on weekends." I may have to uninstall the app and look for something else if I can't get help quickly. Again, this is the only Shopify App I've ever installed where this has been the case.
Hello Pepper Pong team,
Thank you for providing us with the information about your support experience with Stamped. We sincerely apologize for any inconvenience you may have encountered during the process.
We understand the urgency of your issue regarding importing past orders, and we want to assure you that our support team responded within 5 hours of the ticket's creation. We had made multiple attempts to reach out to you for further assistance and resolution on your ticket. However, it appears that our communication may not have reached you successfully.
We truly value your business and want to ensure that we address your concerns promptly. If you are still experiencing difficulties or require further assistance, please let us know, and we will prioritize your case to provide a swift resolution.
Your satisfaction is our top priority, please don't hesitate to reach out to us, and we will do our best to assist you promptly.
Thank you for your patience and the opportunity to support you.
Have only had the app for a week. Customisations need a developer but the basic features are great and so is the customer service after installation.
Hey Tiny Tones,
Thank you for your kind review :)
We're glad to hear that you're liking our features and customer support.
We do have basic customization options on the app which will cover most of our users' needs, but any advanced customizations will require some CSS coding knowledge.
We hope that you'll have a great time collecting reviews with us :)
paid for the upgraded plan and received zero support. I have emailed ten times and all I get is canned response. No onboarding what so ever. Definitively a waste of time and money. No phone either!
Hello Toltrazuril Shope Team,
Our apologies for any delay in our responses during the holiday period. We value your investment in our upgraded plan and understand your disappointment with the level of support received. Rest assured, we're committed to ensuring every concern is addressed promptly.
It looks like every ticket you have created contains a response from our Support team; this leads us to believe there may be some issue with you seeing our responses. We encourage you to whitelist the Stamped Support email to ensure we aren't lingering in your spam folders!
I've personally reached out separately to rectify this situation. We genuinely appreciate your patience and understanding and are eager to assist you promptly.
Your partners in success,
All of us at Stamped
The customer group are awesome people, patient, responsive and effective. They went way above expectations in helping me
I cannot fault the customer support I have received in setting up both this and their Rewards/Loyalty app. I am looking forward to linking the reviews and rewards apps to offer an integrated service to my customers and make it easier for me to manage my store.
Customer service team are fantastic - replied to to advise they had fixed the problem within a few minutes :-)
very very good, very very good
I tried 3 other similar products. Stamped.io had the cleanest dashboard and fastest customer support. The tool is very intuitive and much more powerful than the others in terms of granular controls and site hosting.