Overall rating Based on 2483 reviews
Four Thirteen Apparel
Customers are not receiving emails and I have not heard back from support. The layout looks good but it's not operating correctly at the moment.
Thank you for your feedback.
I saw that you've emailed us and our support team has responded back within less than an hour, not too sure if you're receiving our email well?
If you haven't, please do locate and whitelist our email address firstname.lastname@example.org as this will ensure that our reply reaches your inbox :)
We'll be reaching out again just in case!
New & Yours
no aparecen las estrellas en los productos... no se como deben aparecer... no aparece la app o nada
My plan was automatically upgraded from the free plan to a plan that charges $299 monthly. Buyer beware
Thank you for your review.
We just checked and you were upgraded to the Enterprise plan last year on 2018 February and was paying only 99.99/month as you were grandfathered to the old Enterprise plan pricing.
Shopify only allows store account owners to activate paid plans, so app developers are not able to create charges without the store owners activating it.
We'll set up a call with you and Shopify to resolve this misunderstanding.
It's very very slow to open this App, really annoying every day to use it. Anyone who can recommend another one which loads more quickly?
Carol & Company
Junk app. Did not appear on my installed apps list, didn't work and I'm not even sure this app was uninstalled properly. Install and beware!
Pésima aplicación. Pagamos el plan Bussiness y tuvimos problemas tras problema. No vale lo que pagas por ella. Por ese nivel de precio es mejor comprar otra.
Si quieres evitar tener muchos dolores de cabeza y malos ratos, no instales esta aplicación.
Bad application We paid the Bussiness plan and we had problems after problem. It's not worth what you pay for it. For that price level it is better to buy another one.
If you want to have a lot of headaches and bad times, do not install this application.
Poor, I can't uninstall completely after uninstalled the review still be, so bad-----------------, and now I need wast my a lot of time to solve this problem
Bad app, bad customer support. We are a small business and startup so we rarely if ever reached the 50 orders per month limit, but for some reason we were always over the limit and review request emails would never be sent. However, that didn’t stop Stamped.io from spamming us with emails that we have reached our monthly limit and should upgrade. We gave up on the app until 11/1/18 when we received an email from a customer. Our customer had received a review email regarding an order that was two years old. The customer was confused, upset and panicked believing that their credit card information had been stolen and used to make a purchase. I immediately checked our records and assured him that no new purchase has been made. So I contacted Stamped.io customer support for an explanation and resolution and this was their response, and I quote:
"I checked that you are in the Lite plan and it comes with a monthly of 50 order limit and it doesn't meet your sending needs. …I suggest considering upgrading your plan to a great limit so you can send review emails for all the orders placed."
So after two rounds of emails and never addressing why they were sending review emails to two year old customers, we uninstalled the app.
Update: No, the issue was never resolved. However, we found a much better review app in Judge.me - no 50 order limit, review importer, more features, great support and it's FREE!
TERRIBLE, TERRIBLE LACK OF FAQ INFO
THE ONLY APP THAT DOES NOT HAVE ANY (ANY!!!) TUTORIALS FOR ITS FUNCTIONS.
This may be a great app, but their FAQ pages suck sooooo much. Take a look at how they describe how to import reviews:
"If your previous review provider is not mentioned, here's how you can prepare the CSV file and have your reviews imported to our app.
Download CSV File
Fill in the details of the reviews"
THAT"S FUCKIN IT!
In this CSV there are 12 columns and NO explanation given how to complete them properly.
This is only one example.
GUYS, SUCK IT UP AND WRITE DETAILED STEP-BY-STEP GUIDES FOR ALL STUFF
Prier le chapelet
What is not written is that you can not translate the template with the Basic Plan.