Amazon Reviews by Appio , 263 reviews

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
    243
  • 6% of ratings are 4 stars
    15
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless import and display of reviews from various platforms. They appreciate its user-friendly interface, easy setup, and customization options. The app efficiently updates reviews automatically, ensuring visibility of the most current feedback. Support is responsive and often exceeds expectations. The app enhances store credibility and customer trust, leading to increased conversions. It offers a free plan and integrates well with Shopify, simplifying review management.

March 11, 2024

The app does not import 100 reviews as it says it will. It mostly imports 10-20 reviews on average. Then the app also does not update any new reviews after the initial import. It does not sync any new reviews. Even when you do it manually the app does not import any new reviews. Then there is no direct integration with Google Merchant Center for Google Shopping and Google Listings. You have to do it manually through another app.

beerfridge.co.uk
United Kingdom
11 days using the app
Appio replied March 13, 2024

Dear Bilal,

We recently received your feedback regarding your experience with our application, and we sincerely apologize for any inconvenience this may have caused you.

Regarding the issue with importing reviews, we have investigated and fixed the issues you've encountered. We're pleased to inform you that most of your products have successfully imported 100 reviews.

To provide further clarification, our app will automatically import new reviews after 14 days from the last import.

Regarding your feedback about the integration with Google Merchant Center for Google Shopping and Google Listings, we would like to clarify that while our application doesn't offer direct integration, we've partnered with a trusted third-party app specializing in feed management. This integration allows for seamless synchronization between our application and Google Merchant Center, enabling you to effortlessly manage your product listings.

We humbly ask if you would consider revisiting your rating, allowing us the chance to further improve our app.

Thank you for your understanding, and we look forward to serving you better in the future.

Best regards,

Edited January 24, 2024

Using free plan useless short images and only 20 reviews to show. Your executive sandy conveyed the same when asked for more reviews to show and bigger image. But you charged me for premium plan. What are you doing are you fraud or what?

Shopkart
India
About 2 months using the app
Appio replied January 29, 2024

We regret to hear about your recent experience. As partners with the app, we don't have any control over the initiation or amount of charges. These are handled by Shopify's billing system in accordance with their terms and conditions. We only receive a portion of the value through a separate agreement with Shopify as app partners.
There seems to be a misunderstanding, but rest assured, we have proactively credited your app account. This means you can continue to use our app even without being charged. Additionally, we have raised the review limit per product to 1500.

We always value our clients' feedback and strive to meet their needs. As one of our esteemed customers, you certainly deserve this.

Thank you for choosing our app. We hope you have a wonderful day as always.
Amazon Reviews Team

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