Reviews (173)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants, especially from the print shop and custom apparel sectors, highly recommend this app for its advanced customization features that enhance customer satisfaction and user experience. They praise its user-friendly interface, support for SVG formats, live pricing updates, and complex product management. The app's seamless Shopify integration and reliable performance are noted, with the customer support team being particularly responsive and helpful, often providing resources like video tutorials.

May 20, 2018

The app works great for us! The best part of Inkbay is their incredible, prompt customer support. If you have any issue with their system, Jahangir and the Inkbay live support team respond within hours to help. Their focus on customer satisfaction allowed us to smoothly transition to their platform without any major concerns. Would definitely recommend for small businesses like ours.

Ink Tank
United States
About 2 months using the app
January 26, 2021

A very expansive app and thoroughly helpful online staff. Very easy to set up and work with once you get started. Would highly recommend.

Akadema
United States
About 2 months using the app
ParseLab, LLC replied January 31, 2021

Thank you for your thoughtful review. We are truly glad you found Inkybay easy to use and helpful. Thank you for your five-star rating and for recommending the app to other Shopify merchants. We wish you all the best.

Edited May 16, 2019

I love this app, It has all I need in terms of customization for products in my new Store, it looks amazing and with almost no effort, You can create stunning User experiences that will amaze your customers and also it will make your products super easy to customize. Customer service went above and beyond to help me, I could not be more happy with the help assistance I got from the customer service team, They are super friendly and professional, every single question, concern, and request I had was solved and explain promptly and satisfactorily. 100% recommended, Stop looking around for product customizer apps, I tried many different ones and I can say with confidence that Inkybay is 10 times better than any other one I tried.

POU2
United States
About 1 month using the app
September 17, 2020

InkyBay is easy to use and their designers have been a great help getting the app to match our store front.

ARENA STORE
United States
About 1 month using the app
ParseLab, LLC replied September 20, 2020

Thank you for using Inkybay for your customized products.
Great to see our team was able to meet your customization requirements.

Once again, thanks for sharing your feedback and provide us your valuable review.

May 15, 2020

Finally an app with a strong support team! they helped me get this up and running, and even gave me a 45 day trial cuz of COVID-19! So excited to keep on working with them for many years!

MyHydrationpack
United States
About 1 month using the app
ParseLab, LLC replied May 16, 2020

Thank you for providing us with such overwhelming feedback. We are truly glad knowing you found our support team strong enough to help you out with the setup process of Inkybay. Glad to know you found our extended 45 days free trial useful for your business during this Covid-19 pandemic.
Thank you once again. We are excited as well to work with you for the upcoming years.

March 21, 2023

After trying several customization softare, I can clearly say that Inkybay is the absolute best. They thought everything through. The app is completely customizable to suit your shop requirement.
I wanted to fully personalise how the software look on mobile and desktop to suit our brand. The customer support was very quick to answer and made the app look exactly how I wanted. They've been very helpful and available.
I 100 % recommend !

Linea Promozionale
Italy
About 1 month using the app
July 28, 2019

Rashed and team have been wonderful to work with. They are very responsive. I hired them to customize the app to meet my needs and it was a great experience. Excellent customer service and the app is perfect! I highly recommend this app.

CB Studio
United States
About 1 month using the app
ParseLab, LLC replied November 5, 2019

Such a wonderful review! Thanks for the recommendation. We always try to meet your business needs. We are glad that you liked Inkybay.

July 25, 2018

This product is so versatile and capable of so many things, it is a bit intimidating at first. My advice is to just jump in and get your feet wet. The support staff is, HANDS DOWN, the best of any application I have ever used. They helped me with 5 different issues, all my fault, in the course of a day and had everything running beautifully. They are fast, efficient, and extremely friendly. There is no better customization application for Shopify, I have tried them all! Best of all, with this application, you can download the designs as a vector file, perfect for us since we do engraving, vinyl, and CNC work as well as print work. Thanks for everything guys, You have earned a permanent customer!

Woodshed Gifts
United States
About 1 month using the app
April 20, 2024

Have been using InkBay for a month now. Very easy to add items and take over for the items that I already had in my store. This gives the customer everything i need to run my store efficiently. The customers love the ability to customize to there liking! Customer support has been amazing too! Jeff did a great job answering my questions! Thank you!

Mondragon Laser Co.
United States
About 1 month using the app
ParseLab, LLC replied April 22, 2024

Thank you for sharing your positive experience with Inkybay! Providing you with the tools you need to run your store efficiently is our goal, and we're glad to hear that your customers appreciate the ability to customize to their liking.
We're especially pleased to hear that you've had a great experience with our customer support team, and we'll be sure to pass along your appreciation to Jeff. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your support of Inkybay!

Edited October 21, 2021

I've used Inkybay for one month now. The support has been super fast to respond with any issues we've had. This is the third customization app we've tried and are thrilled to finally find one that works as intended.

MiamiSublimation
United States
Almost 3 years using the app