Reviews (301)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective product customization features, which improve customer satisfaction and business efficiency. It is noted for its user-friendly interface that allows for extensive personalization options, including text and image customization. The app also supports dynamic pricing and volume discounts, ideal for bulk orders. Exceptional customer support is frequently highlighted, with quick and knowledgeable help available via live chat and personalized video tutorials. Additionally, the app is recognized for its fast loading times and the technical team's responsiveness to custom requests, often without additional charges.

September 27, 2022

We are not live with the app yet, but we are working to set things up and it has been a good experience so far. The team is very experienced and has been responsive.

Tee Guru USA
United States
12 months using the app
May 30, 2023

We play with almost all product customizer apps in Shopify Store. Our site has very complicated functions and options. We provide various types of printing services in extremely critical bulk order systems. Which is why we almost give up on any 3rd party app. But finally, we got Inkybay and were able to adapt our requirements with their wide range of customization options. Their server is also faster compared to all other similar apps. Highly recommend it if you need a super customized and branded product customizer.

InstaCustoms
Canada
11 months using the app
March 2, 2021

Everything we needed for our shop in one place and the customer support is excellent, they've already saved me hours of tinkering with their fast answers and info, I can't recommend Inkybay enough!

Giant Robo Printing
United States
11 months using the app
April 10, 2023

Mega was für ein Support bei Inkybay zur verfügung gestellt wird. Stetig hilfsbereit und ermöglichen jeden Wunsch. Vielen Dank!

Chromecard
Germany
11 months using the app
ParseLab, LLC replied April 11, 2023

Vielen Dank für Ihr Feedback zu unserer Kundensupportleistung bei Inkybay. Wir sind begeistert zu hören, dass Sie mit unserem Support-Team zufrieden waren und dass wir in der Lage waren, Ihnen bei all Ihren Anliegen und Wünschen zu helfen. Es ist unser Ziel, unseren Kunden jederzeit hervorragenden Service zu bieten und Ihnen ein optimales Kundenerlebnis zu bieten.

Wir schätzen Ihr Geschäft und Ihre Unterstützung sehr und freuen uns darauf, Ihnen auch in Zukunft weiterhin erstklassige Unterstützung und Tools für die Produktpersonalisierung anbieten zu können.

Bitte zögern Sie nicht, uns jederzeit zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben. Wir sind immer gerne für Sie da.

Vielen Dank, dass Sie sich für Inkybay entschieden haben!

October 21, 2022

It took me some time to figure out how to use the app, but support was extremely helpful in getting this active on my site. This is a really cool app and works great.

cozihood
United States
11 months using the app
February 7, 2023

Great Service, very dispose to things correcty. Im from Uruguay and i understand all. they support me in al changes that i need to do

Glide
Uruguay
11 months using the app
December 3, 2021

We have been looking for a product customization solution for our site. The Inkybay team has been super responsive and helpful in answering all of our questions to get us off with a good start. All the features we needed and more are here. So happy we found them!

Pitch A Stitch Plus
United States
11 months using the app
Edited July 29, 2021

**I am updating my review...best app support I have ever experienced. If you have a problem, they fix it. Also gave ideas to improve customer experience. Best support ever. Glad I chose inkybay when looking for a new personalizer. LOVE this! Switched to inkybay from Product Personalizer, lots more options, best support I have ever received of all the apps, instant chat support, very helpful. Every time i needed support, they cleared up my concern. Personalization freedom is great. Glad i found you!

Favors Today
United States
10 months using the app
March 8, 2022

This app has upgraded our business to another level! The customer support has been beyond helpful and they take the time to assist you on all levels to integrate to the fullest capabilities! Inkybay is 100% recommended!

Boho Coastal Charleston
United States
10 months using the app
May 2, 2022

This app is hands down the best app for sellers that have complex and real-world pricing structures for their printing businesses. It pretty much covers it all. It has obviously been made by people in the industry for people in the industry of printing. On top of that, the support team offers some pretty top-notch knowledgable support and is always there to help. None of this high and dry support you get from other apps. These guys are legit. They even jumped on a call with me to set it all up which obviously saved me tonnes of time in trying to explain all of my questions in the messenger. Definitely give it a go and if you feel it's too tricky to set up just reach out to support. They've got your back! Thanks guys for developing an app that meets our needs.

Shirts N More Apparel
United States
10 months using the app