Reviews (301)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective product customization features, which improve customer satisfaction and business efficiency. It is noted for its user-friendly interface that allows for extensive personalization options, including text and image customization. The app also supports dynamic pricing and volume discounts, ideal for bulk orders. Exceptional customer support is frequently highlighted, with quick and knowledgeable help available via live chat and personalized video tutorials. Additionally, the app is recognized for its fast loading times and the technical team's responsiveness to custom requests, often without additional charges.

May 16, 2022

that is a great app! I use many apps before for our customized products. And service is best! recommendation!

Livho
Hong Kong SAR
3 months using the app
May 14, 2024

The designer helping me was very good. They answered all of my questions and even sent me instructional videos on how to setup my products addressing my specific needs.

Great Job Inkybay!

an add on review.. ran into another issue and once again Inkybay was on top of it.. Another great job Inkybay!

Black Topaz Images
United States
1 day using the app
March 26, 2021

This app is amazing. This app takes a very complex aspect of business (full customization) and makes it simple for anyone to use. On top of that, the support team is insane. They have answered every question I have had promptly and accurately. They even provided video tutorials for my specific needs. If you are interested in product customization, look no further. This app is worth every penny!

JerseyBird
United States
3 months using the app
February 27, 2024

Great Experience with ZAINA today. Extremely helpful and patient.
- Perfect!

mystein.us
United States
About 2 months using the app
March 17, 2024

The team at inkybay is the best custom service team that I have experienced on this app. We have a pretty complex customizer we are building and they were helpful with every step of the way. They are responsive, quick acting, and make sure the customer is satisfied with the result. HIGHLY RECOMMEND!!!

NEXTGRAVE
Germany
About 1 month using the app
ParseLab, LLC replied March 19, 2024

Thank you so much for your glowing review! We're thrilled to hear that you've had such a positive experience with the Inkybay customer service team.

Building a complex customizer can indeed be challenging, and we're delighted that our team was able to assist you every step of the way. It's fantastic to know that they were responsive, quick to act, and dedicated to ensuring your satisfaction with the result.

Your recommendation means the world to us, and we're committed to continuing to provide top-notch support for all your customization needs. If you ever have more feedback or questions in the future, please don't hesitate to reach out. Thank you for choosing Inkybay!

June 28, 2020

Excellent customer support. I used this app for my online store and I like the way it functions. Thanks, Rashed for solving my issue quickly!!!

912Graphics
United States
3 months using the app
ParseLab, LLC replied June 29, 2020

Thank you so much for writing such nice feedback. We are happy to know you found our customer support excellent and we succeeded in helping you solve your issues quickly. It’s also a matter of great pleasure for us knowing Inkybay functions perfectly for your online store as you desired. We are always here for you if you require any further assistance.

October 18, 2018

Looked for a long time to find an app that did every we needed. We came across this app and it did most of the requirements. However once installed the developers were always on hand for questions and small changes that worked better for us. Really helpful staff and app now does everything we needed it to. Amazing. Thanks Guys

Bar Blades
United Kingdom
3 months using the app
August 4, 2023

Un très bon outil de personnalisation de divers objets, textile pour mon cas, assez facilement personnalisable. Les devs sont présents via un chat intégré et peuvent agir en direct pour apporter des modifications si besoin (deplacer quelquechose, faire une traduction, etc...
Je recommande

L'Atelier du Polo
France
3 months using the app
ParseLab, LLC replied August 6, 2023

Merci beaucoup pour votre retour sur l'application Inkybay - Product Personalizer ! Nous sommes ravis d'apprendre que notre outil de personnalisation vous a été très utile pour personnaliser des objets, en particulier des textiles. Nous sommes heureux que vous ayez trouvé l'outil facilement personnalisable.

Nous sommes également ravis que notre équipe de développement ait pu vous aider en temps réel via le chat intégré, en apportant des modifications directes selon vos besoins, que ce soit pour déplacer des éléments, effectuer des traductions, etc.

Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter. Nous sommes là pour vous aider. Merci d'avoir choisi Inkybay - Product Personalizer et pour votre recommandation !

January 2, 2024

Love it, many options for customizing and help chat is extremely helpful and respond quickly

Sunny Days Promotions
United States
2 months using the app
March 25, 2021

The app itself is very good. I has a very nice live view and the graphic designer is nicely laid out and has a lot of wonderful features so the customer gets an excellent idea of how it looks. Over the course of setting up my store they already improved many things. The customer service is beyond compare. I needed some personal help and they were there at every turn by both chat and personal call. They helped me make many detailed changes that made my store eye catching and provided a smooth customer experience.

Misty's Workshop
Sweden
3 months using the app