Reviews (308)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective product customization capabilities, enhancing customer satisfaction across various businesses. It offers dynamic pricing, volume discounts, and extensive customization options like clothing and tumblers. The user-friendly interface supports diverse fonts and image uploads. Merchants praise the responsive customer service, including live chat and personalized Skype assistance, noting the technical team's readiness to provide custom solutions.

Edited May 16, 2019

I love this app, It has all I need in terms of customization for products in my new Store, it looks amazing and with almost no effort, You can create stunning User experiences that will amaze your customers and also it will make your products super easy to customize. Customer service went above and beyond to help me, I could not be more happy with the help assistance I got from the customer service team, They are super friendly and professional, every single question, concern, and request I had was solved and explain promptly and satisfactorily. 100% recommended, Stop looking around for product customizer apps, I tried many different ones and I can say with confidence that Inkybay is 10 times better than any other one I tried.

POU2
United States
About 1 month using the app
September 17, 2020

InkyBay is easy to use and their designers have been a great help getting the app to match our store front.

ARENA STORE
United States
About 1 month using the app
ParseLab, LLC replied September 20, 2020

Thank you for using Inkybay for your customized products.
Great to see our team was able to meet your customization requirements.

Once again, thanks for sharing your feedback and provide us your valuable review.

September 18, 2023

An ergonomic software, with great features !
The developers are really reactive if you are not comfortable with CSS.

I recommend !

Ma boutique
France
About 1 month using the app
ParseLab, LLC replied September 21, 2023

Thank you for taking the time to share your feedback about Inkybay. We're delighted to hear that you're enjoying our software and finding it to be ergonomic with great features. Providing an intuitive and user-friendly experience is one of our top priorities, and it's wonderful to know that you appreciate our efforts in this regard.
We're also pleased to hear that our development team's responsiveness to CSS-related concerns has been valuable to you. We understand that customization and design play a crucial role in your experience, and we're committed to providing assistance whenever needed to ensure your comfort and satisfaction.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any more feedback, questions, or suggestions, please don't hesitate to reach out. We're here to assist you in any way we can.
Thank you for choosing Inkybay, and we look forward to serving you in the future.

October 22, 2020

InkBay and it's customer support team are the best, and fastest most reliable team that I have ever worked with on Shopify. I would recommend you give them a try!

Precision Design Group
United States
About 1 month using the app
ParseLab, LLC replied October 26, 2020

Thank you for your glorious review regarding our customer support team. Thanks for recommending Inkybay to others.
Best wishes for your business.

April 26, 2024

the support is simply great. If I have a problem or want to have something adjusted, a message in the live chat is enough and you get help. Great program and great support. I would recommend it to anyone

BLITZPFEIL24 by Jahn Industrieschilder/Etiketten GmbH
Germany
14 days using the app
ParseLab, LLC replied April 29, 2024

Thank you for your positive review of Inkybay! We're thrilled to hear that you've had such a great experience with our support team. Providing excellent support is one of our top priorities, and we're glad that our live chat assistance has been helpful whenever you've needed it.
We're delighted that you find our program to be great overall, and we truly appreciate your recommendation. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and are grateful for your support of Inkybay!

June 9, 2023

Excellent customer service. They are always willing to assist and get any errors fixed quickly! The app has been very helpful to our business. Thanks

Gogo banners
United States
About 1 month using the app
ParseLab, LLC replied June 11, 2023

Thank you for your kind words and positive review of our app, Inkybay - Product Personalizer! We greatly appreciate your feedback. Our team is always here to help you 24/7 and ensure any issues are resolved promptly. We're delighted that Inkybay has been valuable to your business. Your satisfaction means a lot to us. Thank you again!

July 15, 2020

Csodálatos támogatás. Rashed volt a legjobb támogató személy, akivel valaha dolgoztam. Az Inkybay a tökéletes alkalmazás az egyedi üzleti vállalkozásom számára.

Pólók Harca
Hungary
About 1 month using the app
October 18, 2023

Amazing product not to mention extraordinarily prompt customer support

GOZYGEAR COMPANY
Canada
About 1 month using the app
ParseLab, LLC replied October 20, 2023

Thank you for your kind words! We're thrilled to hear that you find Inkybay - Product personalizer amazing and that our customer support has exceeded your expectations. Your satisfaction is our top priority, and we're committed to providing you with both a great product and responsive assistance.
If you ever have more feedback or if there's anything else we can do for you, please don't hesitate to reach out. We're here to help and ensure your experience with Inkybay - Product personalizer continues to be exceptional.

November 23, 2019

Great app, works exactly as they say, it has lots of functions - too many actually if you aks me ( about how many apps you can say that) and the best customer support I've seen in a very long time (not only did they reply immediatly but they resolved everything I asked in a matter of hours). Definitely five stars +!

Ziva
Romania
About 1 month using the app
ParseLab, LLC replied November 24, 2019

Thank you so much for taking the time to share your thoughts and the five star. We love to work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to meet your needs and will keep trying to satisfy your expectations like this. We are really lucky to be in your journey.

November 4, 2019

Love this app and the support. We always recieve fast helpful responses which is great. There are many different options in this customiser which is far above any other customiser. We look forward to future updates where it becomes even more detailed :)

Brand it right Ltd
United Kingdom
About 1 month using the app
ParseLab, LLC replied November 5, 2019

Such an amazing review! Thank you for taking the time to share your thoughts about InkyBay. We are glad that you loved our app and support. We always thrive to make our app more efficient and detailed. We are lucky to have you with our journey.

Best wishes for Brand it right Ltd.
InkyBay Team