Reviews (308)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its advanced product customization capabilities and exceptional customer support. They appreciate the user-friendly interface that supports high volume sales and features like custom fonts, image uploads, and bulk order discounts. The support team is noted for its responsiveness and helpfulness, offering assistance through live chat and personalized video tutorials, enhancing both merchant and customer satisfaction.
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Really nice app and a really nice support! A great team. They help you fast with all your problems.
Thank you for taking the time to write such a wonderful review regarding InkyBay - Product Persoanlizer.
It is a pleasure to hear that you found our app really nice and our support team really helpful.
Our primary goal is to provide prompt and effective business-centric support to our clients.
We are happy to know we have met your expectations by solving all your problems. Our dedicated team is always committed to ensuring customer satisfaction and business success with our app.
If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help you 24/7.
Edit: Team reached out to me. They have promised to build the feature as it is a necessary one for our e-commerce store. They have been prompt on what is being built at this moment.
Amazing support. Helped me every step of the way. Really appreciate their help
It's wonderful to hear that you've had an amazing experience with the support at Inkybay! Getting assistance every step of the way can make a big difference, and it's great to know that their help was much appreciated. If you ever have more feedback or questions in the future, don't hesitate to reach out. We're here 24/7 to assist you in any way we can. Thank you for sharing your positive experience!
This is the best product customizer app!
Quick and helpful support.
I recommend this for everyone that needs a great product customizer.
Thank you so much for sharing your experience and recommending InkyBay - Product customizer app.
Pleased to know that you got quick and helpful support from our dedicated 24/7 support team. For any of your further adjustments, do not hesitate to reach out to our tech support team.
Thanks again and wishing you a successful business ahead.
This app offers great customer service and assistance. They are very patient and they have the option to set up a call where they will lead you through setting up your store. If you are tech savy this may work for you.
Thank you for your feedback regarding Inkybay - Product Personalizer. We're pleased to hear that you've had a positive experience with our customer service and assistance.
Our team values patience and is dedicated to helping our users, whether it's through patient guidance or setting up a call to walk you through store setup.
If you have any more questions or need further assistance, please feel free to reach out. We're here to support you. Thank you for choosing Inkybay - Product Personalizer!
So far NO GOOD - App constantly freezes up in the back end - ! Locks me OUT COMPLETELY! Also when adding text or images at a specific size needed, SAY 10.5" wide - this app does not preview a typed in value correctly. instead, it previews it the entire width of the shirt.
Everything we needed! This app works great and the developers quickly resolved layout concerns I had to fit my stores theme. Definitely the best product designer APP i have found
Thank you so much for the Five Star rating along with such inspiring words. We wholeheartedly appreciate you and overwhelmed seeing you taking your precious time to provide us your valuable feedback. Also, we are exceedingly happy to know we have succeeded in providing you your required assistance with your layout issue. This is our sole purpose to provide the best support to our clients and help them grow as well as meet the goal of their business. We are always here to help you with any further problems. We consider ourselves lucky to be a part of your journey.
very good app, fantastic features.
Sarah is very helpful and the team always help with any issues or help straight away.
Couldn't recommend more.
I attempted to contact support several times and so did my staff, useless and unhelpful responses that basically just linked to a online instructions with sporadic information. Terribly hard to work out and does not have the features that it states in the product description (or at best the description is misleading).
The support was brilliant up until the point that i installed the app - then they don't care and spend their time concentrating on getting new customers...
UPDATE IN RESPONSE TO REPLY
I sent multiple emails asking about how text can be changed and added by a customer and was simply sent links to instruction manual. You've replied faster to this review than to any of the unanswered emails, which somewhat proves my point about you being more concerned with gaining new customers instead of supporting existing ones.
We are really sorry for any miscommunication.
We can see you have created one support ticket on "08 Apr 2019 - 04:34 PM" and our team answered you in 3 hours at "08 Apr 2019 - 07:20 PM". And replied back on "09 Apr 2019 - 03:17 PM" with a message as this
"I see, thanks for clarifying that. I thought what I did was wrong on the custom products tab. Thanks!"
Please take a look at the details conversation with our support http://prntscr.com/n9yy0g
But as you mentioned you tried to contact support several times, we are not really sure how you tried to contact us.
As you already uninstalled the app, we were unable to connect you from there.
It will be really great for us if you can send us an email to our support email "support@productsdesigner.com" with any issue, we can solve it for you as soon as possible. Or, you can connect us over Skype for live support.
We think there must be any miscommunication issue.
UPDATE IN RESPONSE TO REPLY
Again we are really sorry about any issue you faced. We are not talking about the review and reply.
As you mentioned "I sent multiple emails asking about how text can be changed and added by a customer and was simply sent links to instruction manual. "
We really didn't get any email or support ticket regarding this.
There must be any miscommunication. Can you please confirm us to which email you sent the message?
estoy decepcionado, pintaba para ser una buena aplicacion, ofrecen 14 dias gratis para probar pero solo me permiten 2 productos, y con los lados de impresion limitados.. es muy poco para poder avaluar el impacto con los clientes, si van a abrir esos dias gratuitos deberian abrirlo completo para poder evaluarlo bien, les aseguro que tendrian mas suscriptores . yo por mi parte lo voy a probar otras app
Update:
You never replied to our message or emails. We sent you several emails but no reply. We suspect this review was posted intensionally without any reason.
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Replied on April 9, 2020.
We are really sorry to hear that you faced an issue. But I think there is some confusion based on your message.
No, during your 14 days free trial you can try our app with full feature and it will be based on your selected plan for the app. You can upgrade your plan and evaluate it fully during your free trial time.
What we can see that you subscribed to our “Starter” plan which comes with 10 custom products and max 2 printing sides per product (This is already showing while you select the plan). You are not limited to 2 products.
Also, it seems, you didn’t add any custom product yet to the app to see how it works.
If you need any assistance, have any questions or confusion you can always contact our support through
* Email to support@productsdesigner.com
* Support ticket from Inkybay app
* Live Chat in Inkybay app
* Schedule a call for walk-through
We are happy to help you until you have your last questions.