Reviews (308)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its advanced product customization capabilities and exceptional customer support. They appreciate the user-friendly interface that supports high volume sales and features like custom fonts, image uploads, and bulk order discounts. The support team is noted for its responsiveness and helpfulness, offering assistance through live chat and personalized video tutorials, enhancing both merchant and customer satisfaction.
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I like this app...It fits my needs better than the others. The support staff are experienced & knowledgeable they make having this app all the more better.
better customer assistance next time. your competitor has a better price and better assistance. thank you for your help anyways
I was trying to use this app for jewelry because they give an example of it in their proto store view. That was a mistake. I wouldn't suggest this app for anything outside of tee shirts that you want your customer to self-design. I think the chat team was trying to be helpful, but they didn't seem to understand my questions, let alone be able to answer them. Two stars because its partly just a clunky app, and partly that it just doesn't suit my use.
We are really sorry about the issue you were facing. The example product we showed (https://inkybay.myshopify.com/collections/all/products/round-signet-ring) was created with our app with a combination of customization and product options. If you do not need the customization, you can use only the product options feature to show only the product options on the product page.
You mentioned about our live chat agent tried to help you but they were not getting your questions. We are really sorry and apologize for that.
It will be really great if we can schedule a meeting and we can show you everything over a live screen sharing session. Can we schedule a call to show you everything, here is the link for meeting schedule https://calendly.com/inkybay/
They are amazing!! Super fast to answer any questions! I recommend them to anyone who wants to open a business
English insturctions are very poor, the app is very confusing, it wasn't well made.