Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, including product variations, custom images, and dynamic pricing. It's praised for its ease of use, quick loading, and seamless integration. It's particularly beneficial for businesses offering custom products or print services. The customer service is commended for its quick response and helpfulness. Unique features like the sharing system and complex pricing structures handling are also appreciated. Merchants report improved efficiency and enhanced product customization.

September 12, 2018

This app is complex, and I mean that in the best way possible. Our needs were complex and it covered just about everything and more. Anything we couldn't achieve with the oem app, the inkybay team was eager to help shape and customize the app to work perfectly to our needs. Support is timely, they always follow up through email, and are extremely receptive to your desires. If you're out there fishing for an app that allows customers to customize your product, look no further. Be prepared to read up on the guides provided and don't be afraid to ask their team question. Rashed Lemon was a god send and always had an answer or video for me to watch that would teach me even more about the program. Seriously, I'm not just talking this up to talk it up; our company spent years trying to build what this team had already mastered. Best customized product app on shopify.

Isolator Fitness
United States
Over 3 years using the app
Edited July 15, 2022

This app will be used to set the tone of our services. Without this app Build-A-Bonnet couldn't be. The experience and assistance from beginning until now has been magnificent and we truly believe it will remain. The support staff has been beyond helpful. They've addressed any and every concern and request within 24 hours. I am truly amazed and at a lost for words. We read prior reviews, but I feel one has yet to exaggerate the amazing service, support, and pluggin as a whole. Thank you all at Inkybay/Product Customizer for everything. We look forward to a lifetime relationship. Build-A-Bonnet Team
www.buildabonnet.com

Build-A-Bonnet
United States
About 3 years using the app
December 1, 2018

FunGiftWrap.com This app does exactly what we wanted. The customer uploads their image to our designs and we create custom printed gift wrap. Any feature i was looking for is in the app. The support is great, usually on line or will usually fix first let me know to check out the fixes I requested. Very responsive support 5 stars. I am currently on the Advanced Plan and will be going to the Professional plan soon as we add additional designs for our customers. There is very extensive back end functionality with the ability to make many tweaks. I do wish the instructions were better, but when I have a problem, Inkybay has explained it in an email and in some cases have created a private video to better explain the issue. Again 5 stars for the support. Great value for the cost in my mind. Mike Drysdale, FunGiftWrap.com

Fun Gift Wrap
United States
About 3 years using the app
May 29, 2020

If 6 stars was an option I would give it that! - Rashed and the team have consistently delivered far beyond all expectations since Day 1 - A fantastic app, with seemingly endless options and easy setup - it has helped my store get back on track when other design tools missed the mark. For anyone who is offering custom products on there store look no further than Inkybay. It has it all!

intheclouds
United States
About 3 years using the app
EFOLI, LLC replied June 2, 2020

Thank you very much for such an overwhelming and enthusiastic feedback. We are truly glad that you liked our support in the setup process of your store. We are beyond happy to know that we were successful in helping you with your store that is now on track and running as per your expectation. Thank you once again for recommending the Inkybay app to other custom product selling business. We are always here for any further assistance you require. Looking forward to seeing your business thrive and our best wishes with you...

November 17, 2021

We have been using the app for a couple of years, and it works great. It's beneficial if you are in the custom apparel business. The team is incredible if you need any adjustments.

capcityink
United States
About 3 years using the app
EFOLI, LLC replied November 18, 2021

We are beyond happy to have you with us for over 3+ years and glad to see Inkybay helps your custom apparel business for this long time. Thank you so much for leaving your review regarding our app and support. Hope we can continue our business relationship for many more years by providing our best support to grow your business.

October 2, 2020

Great app with excellent features for our custom products. Got excellent walk-through from the support team. Keep it up guys. I am going to be a long term customers for sure.

3 Sisters Embroidery
United States
Almost 3 years using the app
June 18, 2020

Great customer service! We use the app for custom apparel on our online store and it works great.
Special thanks to Rashed for quick help over live chat and solve my issue instantly!!!

CSEA Locals Shop
United States
Almost 3 years using the app
October 14, 2021

We use the app to create customizable products and it works really well. The best thing about Inkybay Product Customizer is the tech support. They get the issue resolved quickly. Quality company.

Meridian Student Planners
United States
Over 2 years using the app
June 5, 2020

I am really happy about the support of this app. I was struggling with a few things that I could not change myself. So the live support immediately helped me to solve the problems and customized a few features specifically created for my needs. Really great support, so I can recommend!

Flag2tag
Netherlands
Over 2 years using the app
EFOLI, LLC replied June 6, 2020

Thank you so much for writing such nice feedback. We are truly happy to know you liked our live support. It was our pleasure as well as our responsibility to help you solve your problems so that you can run your business smoothly. We truly appreciate the recommendation you made for other merchants and businesses here. Thank you once again for your feedback and the Five Star rating. We are always here for any further assistance you require...

July 10, 2020

This app works very well. I worked for 2 years and spent $20K developing a HTML5 personalization app for our old Magneto site. What a pain.
We moved to Shopify 2 months ago and had worked on a different app called customify. Luckily we found Inkybay in time. This app is mature, feature rich and intuitive. It handles pricing rules, multi side printing etc very nicely. Six years of looking for an affordable and professional custom app and we found it!
The support has been exceptional.

Heartwood
United States
Over 2 years using the app
EFOLI, LLC replied July 11, 2020

Thank you very much for writing such wonderful feedback. We are truly happy to know that Inkybay relieved your 2 years-long pain and helpful for your personalized product business. Glad to know you found Inkybay is mature, enriched with features for product personalization business.
We closely work with merchants for a long time to add new features and in-depth pricing for any type of custom product.
Thinking about all kinds of start-ups to established merchants, we made it an affordable custom app for every business. And our support team is working hard to help the businesses run smoothly. Thank you once again for your feedback and the Five Star rating. We are here to help you anytime if any further assistance is required. We wish you all the best in your business.