Reviews (173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants, especially from the print shop and custom apparel sectors, highly recommend this app for its advanced customization features that enhance customer satisfaction and user experience. They praise its user-friendly interface, support for SVG formats, live pricing updates, and complex product management. The app's seamless Shopify integration and reliable performance are noted, with the customer support team being particularly responsive and helpful, often providing resources like video tutorials.
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So i have been searching for a designer app and have tried many. I needed to find out how to do some extra custom set ups for some of our products.
We contacted support and Noah was extremely helpful. Noah went above and beyond and we are only a trial at the moment.
He even made a couple of play videos to ensure we get the customisations correct.
Experiencing the app so far has been good. Generally easy to set up and move forward. The other thing i took into consideration is there are a lot of decent size companies using this designer app and for many years which was good indicator that this might be the one stop for us for the future. Would honestly recommend on the bases of excellent software plus customer service.
The Inkybay team has been incredibly friendly and highly professional. Every time I faced an issue, they were quick to help and provide support.
The app works great, and the best part is that it’s highly customizable to suit your specific needs.
I would especially like to thank Ryan, Orrel, Noah, Hendrix, Anthony, Jeff, and the entire Inkybay team for their outstanding service!
Thanks so much for your kind remarks about our product customizer app and your appreciation for our team.
We're glad knowing that our app with product configurator greatly benefitted you with all that amazing customization features. It is satisfying for us to know that our support team could guide solutions to you with professionalism.
From the entire team of InkyBay, thanks again for your recognition and we sincerely appreciate it. If you need any further assistance at any point of your InkyBay journey, we're functional around the clock to help you.
I'm writing to express my disappointment regarding our scheduled onboarding meeting. While I appreciated the detailed responses to my initial questions and was looking forward to getting started with Inkybay, the experience with our scheduled call was far from satisfactory.
I stayed up until 9:30 PM PDT for our meeting and waited for ten minutes, but no one joined, and I was kicked out. This lack of punctuality has significantly impacted my initial impression of Inkybay.
Given this experience, I'm finding it difficult to fully trust the assurances provided in your previous email. Reliable onboarding and support are crucial for my small business, and this no-show has raised serious concerns.
When I initially spoke to customer support, I was offered a plan fo $19.99 only to be charged $49.99. Be careful. They will scam you out of your money. Now I have to fight with my bank and Shopify to get my money back. I will never use this app again. FRAUDS!!!
The functionality and customizability they offer is very good. Their customer service is also at par, they are very detailed. Noah helped me figure out my concerns.
Thank you so much! We’re glad to hear you’re happy with our app customization features and functions. It’s also great to know that you found our customer service helpful. Please reach out to us if you ever need any help regarding our app. We’d be more than happy to assist you.
I've been looking for an app like this for a while to offer custom shirt services. Along the way, I had some questions, and the customer support has been incredibly fast and helpful. They explain how to do everything I’m unsure about. Without a doubt, I’ll be using this app for a long time.
Thank you for your kind feedback about InkyBay, the best product customization app for your business. It's delightful to know that our product personalization app could come in with a solution to your custom shirt business. We’re glad that our live chat support team could quickly and effectively address all your queries. It’s been amazing being part of your journey, and we’re excited to continue supporting your success every step of the way. If you face any challenges or have any further questions and queries regarding the app and its functionalities, feel free to reach out to us at any time. Our live chat support is available around the clock to guide you through.
My experience with the Inkybay team has been excellent—they’re responsive, professional, and genuinely helpful. A special thanks to Anthony for resolving my issue quickly and efficiently. The app performs well and offers great flexibility, making it easy to tailor to your unique business needs.
Thank you so much for your kind review of our product personalizer. We are truly grateful for your feedback. It makes us really happy to hear that our professional support team was able to respond quickly, guide you effectively, and help solve your issue. Your appreciation of the customizer app’s flexibility means a lot to us and encourages us to keep working hard. We always strive to enhance the product and add better features to meet your needs.
If you ever face any more issues, please feel free to reach out. Our support team is always here to help you.
A very customizable app and many customize options you can change language and adjust terms and words. Support is very fast.
Really appreciate you sharing this. Glad to hear the flexibility with wording and language is working well for you, it can make a big difference when you’re dealing with custom product personalizer. If anything comes up or you want to explore more settings, just let us know. Happy to help.
The level of support I've received in this trial period has been phenomenal. Each person is responsive and helpful. I'm very happy with the app so far and I expect that will continue.
This app reliably fulfills our needs. Support works via direct authorization on Shopify. Support is always immediately available via the chat function and can handle 99% of queries or changes. This makes working and configuring very easy. Keep it up...!!!!!
Thank you for your raw feedback. We are pleased to know that the app could fulfill your needs. We are also delighted to know that you felt connected to an expert support agent when you reached out for support at InkyBay. If you face any issues with customization or configuration, please feel free to reach out to InkyBay support. We are available around the clock for you.
10/10 Recommend for all custom printing businesses! The support for all problems is insane. The will make custom video to explain in great detail solutions to all your problems. Don't become scared of the prices. When you factor usability, customer services and speed this is a super cheap alternative allowing your business to scale!
Thanks for the 10/10 recommendation and your detailed remarks about our Product Personalizer app. We're delighted about your feedback. This, for surely will motivate us in developing more unique ecommerce solutions to easify your shopify business. We believe not only the products should be personalized but also the support to you should also be personalized according to issues faced. Feel free to reach out to us whenever you feel the need, our live support team is always online to help you with any concern regarding the app and it's usage.