Profitario ‑ Profit Analytics

Thanks for reaching out about your experience with Profitario. We appreciate your feedback and understand your frustration with the unexpected charges. Let's clear things up and see how we can make this right.

Here's a quick rundown of our plans:

Basic plan ($20/month): Covers 300 orders in 30 days, with additional charges for extra orders. While usage charges are limited to $75 per month.

Pro plan ($50/month): Unlimited orders, no extra charges.

The Basic plan is designed for flexibility, but we get that the extra charges can catch you off guard if you're not expecting them. While you can always check your usage and charges in the Shopify billing menu, we hear you - it's not ideal if you're not actively looking for it.

Given your situation, moving to the Pro plan might be a better fit for you. If you decide to upgrade, we'd be happy to review your recent charges and see how we can adjust them to align with the Pro plan pricing.

Why don't you reach out to our support team? We'll take a closer look at your account and find a solution that works best for you.

We genuinely appreciate you bringing this to our attention. It helps us improve Profitario for everyone.

Thanks for your understanding, and we look forward to sorting this out for you.

Best,
Lukas