Reviews (1,312)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this video maker for its ability to create professional, engaging videos quickly, enhancing brand identity. It features a user-friendly interface, a variety of customizable templates, and a vast media library. Merchants appreciate the fast video production and the quality of the final product. The app offers both free and paid plans, excellent customer service, and is used globally, making it versatile and effective across different markets.
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I love the quickness and ease in generating a video, but....1) It lacks editing, so you can't resize or crop your photos to fit it's tight dimensions. 2) You have a small limit of text you can add. 3) You only get 3 lines of text and a 4th for your website. 4) Can't chose your font, or size for your text. So because of all these limitations, my background text was too big, my images had all the faces chopped off, and I couldn't fit in my coupon code!
I created a video, and when I tried to delete it, I found that there would still be a thumbnail image in the product interface after the video was deleted, which caused me a lot of trouble
UPDATE: Hi, we tried to reach you via email but it seems to be invalid. Can I kindly ask you to reach our support at support@promo.com?
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Hey there, thanks for the feedback. Our support team will contact you shortly to better understand what you experienced since it's not supposed to happen.
Keep safe,
Promo team
cant really do much on the free version! it wont connect to facebook or instagram so pretty much useless
Sorry to hear you had difficulties connecting to FB and IG, that shouldn't have happened. Our tech team will look into it and our CS team will contact you shortly.
Team Promo
Having problems, I can't publish videos without music and the selection of music is a limited list of generic cheesy music. I have managed to publish 2 videos with success but any new videos I create are not Publishing, just sitting in draft folder - when I click on Publish, nothing happens.
I can't find and easy way to download it and use it for my brand. Also it was difficult to make the video on my mobile as I couldn't see the whole screen while I was editing.
Hi there,
So sorry to hear that this is your impression from the app,
Unfortunately, we do not support video download, and also, as a desktop app, mobile is not supported as well.
Would love you to try it out again from your desktop.
All the best,
Team Promo