Reviews (1,297)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for creating professional and engaging marketing videos, praising its user-friendly interface suitable for beginners. They appreciate the quick video production using AI tools and customizable options, finding it especially effective for social media marketing. The app offers a vast media library and easy logo integration, with both free and paid plans to suit different budgets. Customer service is also highlighted as supportive, enhancing the user experience and contributing to improved branding and sales.
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I love the quickness and ease in generating a video, but....1) It lacks editing, so you can't resize or crop your photos to fit it's tight dimensions. 2) You have a small limit of text you can add. 3) You only get 3 lines of text and a 4th for your website. 4) Can't chose your font, or size for your text. So because of all these limitations, my background text was too big, my images had all the faces chopped off, and I couldn't fit in my coupon code!
I created a video, and when I tried to delete it, I found that there would still be a thumbnail image in the product interface after the video was deleted, which caused me a lot of trouble
UPDATE: Hi, we tried to reach you via email but it seems to be invalid. Can I kindly ask you to reach our support at support@promo.com?
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Hey there, thanks for the feedback. Our support team will contact you shortly to better understand what you experienced since it's not supposed to happen.
Keep safe,
Promo team
cant really do much on the free version! it wont connect to facebook or instagram so pretty much useless
Sorry to hear you had difficulties connecting to FB and IG, that shouldn't have happened. Our tech team will look into it and our CS team will contact you shortly.
Team Promo
Having problems, I can't publish videos without music and the selection of music is a limited list of generic cheesy music. I have managed to publish 2 videos with success but any new videos I create are not Publishing, just sitting in draft folder - when I click on Publish, nothing happens.
IT was impossible to edit the media after it was uploaded. Love the idea and simplicity, but no edit function, no good.
Hi there, our support team will contact you shortly, we believe we'll solve it for you :)
Thanks,
Team Promo
I can't find and easy way to download it and use it for my brand. Also it was difficult to make the video on my mobile as I couldn't see the whole screen while I was editing.
Hi there,
So sorry to hear that this is your impression from the app,
Unfortunately, we do not support video download, and also, as a desktop app, mobile is not supported as well.
Would love you to try it out again from your desktop.
All the best,
Team Promo