Reviews (1,315)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this video maker for boosting marketing and sales with professional, engaging videos. It features an intuitive interface, AI tools for quick content creation, extensive customization options, and a rich media library. Optimized for multiple social platforms, it produces videos quickly, enhancing brand image. Merchants also praise the responsive customer support for efficiently resolving issues and assisting with queries.

November 14, 2020

I just downloaded it as well and it stops at the 99% download. Great video production just need the downloads to work.

RPP Outdoor Apparel
United States
Almost 4 years using the app
November 14, 2020

I love the the app, I love how professional the videos look but the videos won't publish. It keeps getting stuck at 99%

Bree Bree's Boutique
United States
Over 3 years using the app
Promo.com replied November 14, 2020

Hey,
Sorry about that, a member of our team is contacting you now and we'll solve this.
Thanks,
Team Promo

Edited August 25, 2021

Promo is a very easy app to use, so I definitely give it a thumbs up for having virtually no learning curve. The reason for my 3 star rating however is that there are severe limitations to its functions. Here's my take:
-- the character limit is too short
-- does not allow user to add more text lines -- does not allow user to change text location or text size
-- does not allow user to add more ...

Aloriam
United States
Almost 3 years using the app
Promo.com replied August 29, 2021

Hi Aloriam,
Thank you for this detailed review. Reviews like these are exactly what helps us make Promo better!
Our Shopify app was created with simplicity and speed in mind, ...

Edited June 24, 2020

It wasn't as easy as I thought- I chose 4 images, and it didn't initially show but 1 - had to go back and recreate. I'm learning it so it may be user error, but I was hoping for something quick, simple and easy. I did recreate and it posted to my product page - didn't play - again may be something I was doing but I follow instructions

N-V-Us Fashions & Boutique
United States
Almost 2 years using the app
Promo.com replied June 28, 2020

Hey there,
Thanks for the feedback, our support team will contact you shortly with a solution. It should be up and running in no time.
Have a good day,

Team Promo

December 30, 2020

I wish I could have access option to my camera roll for some more pictures..Also sound volume to adjust

Atelier 8th
Türkiye
Over 1 year using the app
Edited June 12, 2022

I decided to give them another chance, and it's a lot better than my previous experience. Still not as many templates available compared to other apps I've used, but I'm hoping this will improve in the future.

The Knickknack Shack by Darthside LLC
United States
About 1 year using the app
May 24, 2021

IT'S COOL. HAGO MI VIDEO EN UNOS MINOTOS, LO RECOMENDO . MUY FACIL A USAR Y COMPARTIR EN LAS REDES SOCIALES

Ambosstore
Chile
12 months using the app
Promo.com replied May 25, 2021

¡Gracias por la reseña! Háganos saber qué la convertirá en una revisión de 5 estrellas :)
¡Suerte con tu negocio!

Edited July 12, 2020

I give it a 5 for ease of use, you can make dozens of videos in an hour. It's like it was designed for Apple. It however lacks customization options. Allowing additional media would really make this a great App. I had to take off one star because the image resizing feature kept changing my logo background to black from white making it absolutely illegible. I have to take off another star for two ...

Merchant Of Troy
United States
12 months using the app
July 22, 2022

Used this app to make 2 videos so far. First one went ok - pity we can't publish to TikTok though, but hey it's free. Next video was saved, but didn't appear in saved videos and couldn't be published (stayed on 99% for 10 minutes with nothing happening). Looking at the page source, some of those variable names are completely weird and misspelt (not a problem in itself, but if you ask the next ...

kwini-things
Netherlands
9 months using the app
November 11, 2021

Am starting. Hope after a week I can come here for my review. That is asking a review without testing an app before

Image and wear It
Nigeria
4 months using the app