Reviews (1,293)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating professional and engaging marketing videos, praising its user-friendly interface suitable for beginners. They appreciate the quick video production using AI tools and customizable options, finding it especially effective for social media marketing. The app offers a vast media library and easy logo integration, with both free and paid plans to suit different budgets. Customer service is also highlighted as supportive, enhancing the user experience and contributing to improved branding and sales.

November 14, 2020

I just downloaded it as well and it stops at the 99% download. Great video production just need the downloads to work.

RPP Outdoor Apparel
United States
Almost 4 years using the app
November 14, 2020

I love the the app, I love how professional the videos look but the videos won't publish. It keeps getting stuck at 99%

Bree Bree's Boutique
United States
Over 3 years using the app
Promo.com replied November 14, 2020

Hey,
Sorry about that, a member of our team is contacting you now and we'll solve this.
Thanks,
Team Promo

Edited August 25, 2021

Promo is a very easy app to use, so I definitely give it a thumbs up for having virtually no learning curve. The reason for my 3 star rating however is that there are severe limitations to its functions. Here's my take:
-- the character limit is too short
-- does not allow user to add more text lines -- does not allow user to change text location or text size
-- does not allow user to add more photos to feature more products (most of the templates only allow 2 or 3 photos - why so few?)
-- does not allow resizing of video
-- does not allow download of video (a dealbreaker for me because I couldn't get my Instagram to connect to this app, so the only way for me to post it is if I can download the video and then manually post it)
-- does not support posting to Pinterest
-- very limited selection of templates ------------ Overall, I think the developers have a good idea here. The templates have a polished feel and the paired music is good. It makes content creation relatively painless from existing photos in your Shopify store. I hope they will make more improvements to allow users a greater degree of flexibility in editing text, adding text, resizing and downloading video, and making longer videos to feature more products.

Aloriam
United States
Almost 3 years using the app
Promo.com replied August 29, 2021

Hi Aloriam,
Thank you for this detailed review. Reviews like these are exactly what helps us make Promo better!
Our Shopify app was created with simplicity and speed in mind, to help Shopify store owners quickly and effortlessly create as many videos they need. While we are constantly improving our app, we try to keep it simple and straightforward.
For users who require the advanced features and options you mentioned, we offer a fully-featured video maker at https://promo.com, with everything on our Shopify app and much, much more.
We are looking into the Instagram issue you mentioned - thank you for reporting it!
Team Promo

Edited June 24, 2020

It wasn't as easy as I thought- I chose 4 images, and it didn't initially show but 1 - had to go back and recreate. I'm learning it so it may be user error, but I was hoping for something quick, simple and easy. I did recreate and it posted to my product page - didn't play - again may be something I was doing but I follow instructions

N-V-Us Fashions & Boutique
United States
Almost 2 years using the app
Promo.com replied June 28, 2020

Hey there,
Thanks for the feedback, our support team will contact you shortly with a solution. It should be up and running in no time.
Have a good day,

Team Promo

December 30, 2020

I wish I could have access option to my camera roll for some more pictures..Also sound volume to adjust

Atelier 8th
Türkiye
Over 1 year using the app
Edited June 12, 2022

I decided to give them another chance, and it's a lot better than my previous experience. Still not as many templates available compared to other apps I've used, but I'm hoping this will improve in the future.

The Knickknack Shack by Darthside LLC
United States
About 1 year using the app
May 24, 2021

IT'S COOL. HAGO MI VIDEO EN UNOS MINOTOS, LO RECOMENDO . MUY FACIL A USAR Y COMPARTIR EN LAS REDES SOCIALES

Ambosstore
Chile
12 months using the app
Promo.com replied May 25, 2021

¡Gracias por la reseña! Háganos saber qué la convertirá en una revisión de 5 estrellas :)
¡Suerte con tu negocio!

Edited July 12, 2020

I give it a 5 for ease of use, you can make dozens of videos in an hour. It's like it was designed for Apple. It however lacks customization options. Allowing additional media would really make this a great App. I had to take off one star because the image resizing feature kept changing my logo background to black from white making it absolutely illegible. I have to take off another star for two reasons; first the field for the website is only 20 characters on some templates which is not enough for a lot of web addresses, including mine. Secondly the videos do not play on Shopify product pages, they just appear as poor quality collages.

Merchant Of Troy
United States
12 months using the app
July 22, 2022

Used this app to make 2 videos so far. First one went ok - pity we can't publish to TikTok though, but hey it's free. Next video was saved, but didn't appear in saved videos and couldn't be published (stayed on 99% for 10 minutes with nothing happening). Looking at the page source, some of those variable names are completely weird and misspelt (not a problem in itself, but if you ask the next person to write oncomplete - a variable used in the video - they might not write it like it is in the script - music onCopmlete - fadeout) so it might be that shoddy programming is the cause. Pity, app seems to be quite good otherwise

kwini-things
Netherlands
9 months using the app
November 11, 2021

Am starting. Hope after a week I can come here for my review. That is asking a review without testing an app before

Image and wear It
Nigeria
4 months using the app