Reviews (1,315)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this video maker for boosting marketing and sales with professional, engaging videos. It features an intuitive interface, AI tools for quick content creation, extensive customization options, and a rich media library. Optimized for multiple social platforms, it produces videos quickly, enhancing brand image. Merchants also praise the responsive customer support for efficiently resolving issues and assisting with queries.

December 1, 2024

No way to download the video. you must give all your social media access to them or you don't get nothing. what a waste I am not giving up all my social media access to some company to collect my data.

OKENNADA
Canada
9 days using the app
April 25, 2024

great UI - but first video would not publish to Facebook - account connected twice - but could not publish - so app worthless

The Luthier Bench
United States
About 5 hours using the app
April 26, 2022

consistent glitches in system, not working properly, wont allow me to download. No direct contact person to talk to

The Bawse Body
United States
Over 1 year using the app
Promo.com replied April 27, 2022

Dear The Bawse Body Team,

We're truly sorry for the inconvenience.
Unfortunately, a day ago we few production issues related to video rendering which lasted less than an ...

April 27, 2022

The app is not working. I created a video and it won't let me download or publish. When trying to exit the app it doesn't allow me too.

Runway Envy Clothing Boutique
United States
Over 1 year using the app
Promo.com replied April 28, 2022

Dear Runway Envy Clothing Boutique Team,

We're truly sorry for the inconvenience.
Unfortunately, we had a few production issues related to video rendering which lasted less ...

July 14, 2020

Impossible to post video to Facebook page. Keep seeing error "Sorry. Cannot read property 'filter' of null. Go To Home Page". Very annoying.

Kristina Rostrom
United States
About 1 year using the app
Promo.com replied July 14, 2020

Hey there, sorry for that! Unfortunately it's caused by a Facebook bug that will be fixed soon.

Team Promo

June 26, 2020

Did not publish to Shopify page. .

LKL Graphics
United States
11 months using the app
Promo.com replied June 28, 2020

Hi there,
Thanks for the review. Our support team has contacted you with a solution and we're waiting for your feedback.
With any technical issue, it's better to reach our ...

March 21, 2022

As a start-up I used the free app and it was fine when I had one store. After I added 2 additional stores that is when I started having problems where it would not recognize different pages on FB or different social media accounts. I have deleted the app from 2 stores and now it won't connect to any of my social media. This has been VERY time consuming. Tech support does not know how to fix it. ...

Paris Michael Home
United States
6 months using the app
January 2, 2020

Tried this app to create a testimonial video. Video creation process seemed ok, but when trying to publish it to Store it appeared on the product page but video was unplayable on any device (mobile and desktop) across multiple browsers (Safari, Chrome, Firefox and tried in private browsing and normal mode). The worse thing with this was when contacting LIVE support, they would ask a very BASIC ...

SpanxSofas
United Kingdom
4 months using the app
Promo.com replied January 3, 2020

UPDATE: We rolled our new release a few weeks ago and you got to check it out. it includes scroll stopping templates and many more features you should check. Let us know what ...

December 15, 2019

I have tried to add the app to my Shopify store but it is not working and it just says error all the.

Starbuna
Finland
3 months using the app
Promo.com replied December 15, 2019

UPDATE: We just rolled our new release and you got to check it out. it includes scroll stopping templates and many more features you should check. Let us know what you think ...

Edited November 16, 2020

L'application me semblait super, un bug empêchant la publication des vidéos a été rapidement fixé. MAIS à ma grande déconvenue il est impossible de télécharger les vidéos créées.. On peut uniquement les partager (lorsque c'est sur Facebook ça publie un lien vers la vidéo et non la vidéo..)

BOUTIQUE FROUFROU
France
3 months using the app
Promo.com replied November 15, 2020

Désolé pour ça! ce problème a déjà été porté à notre attention et nos ingénieurs travaillent sur un correctif. nous vous informerons une fois qu'il sera en ligne. Merci pour ...